Customer Service Advisor

• Oct 2023 - Present

Author

• Mar 2021 - Present

Author of the Montgomery Moose and friends collection and of the Hidden Kingdoms series. Author of the Montgomery Moose and friends collection and of the Hidden Kingdoms series.

Housekeeper

• Mar 2023 - Oct 2023

Customer Service Specialist

• Dec 2018 - Feb 2022

Providing customer support. Alongside my main role, I also work on translations, Help Center creation and provide QA assessments and coaching. Providing customer support. Alongside my main role, I also work on translations, Help Center creation and provide QA assessments and coaching.

Customer Service Advisor

• Jan 2006 - Jul 2018

My role here has expanded and grown a great deal during my tenure. Progressing from basic customer service into becoming a multi talented point of contact. Initially I was tasked with addressing only concerns that related to the customers in game experience. I then moved on to Billing and Account Management to cover anything regarding payment issues and technical support. Aside from the core focus of my position, I have also worked on many projects, become a subject matter expert and internal point of contact to liaise between departments. I have embraced opportunities to work as Receptionist in an "as-needed" role and assisted with the planning, evolution and completion of events management I was tasked with providing peer-to-peer coaching and have worked with the local community by assisting with work experience visitors and organising charity events and fundraisers. The tools used focus mainly on in-house applications but I have also been able to hone my skills in Office365 and Outlook. Show less