Experience

International Education Management Group

• United States
• Education Management
• 1 - 100 Employee

• Customer Service Supervisor

  • Oct 2022 - Present

  ・Execution of customer activities and events to maintain customers' relationship ・Ensure communications wise between stakeholders and check up are consistently be monitored ・Communicate with school, students and parents as needed regarding customer success ・Supervision of Student Activities Coordinators and guide a team of diverse background ・Responsible for data and documentation collection pertaining to schools

• Customer Outreach Coordinator

  • Feb 2022 - Oct 2022

  * Source program participants through networking, attending community events, proactive research, referrals, and more cultivate relationships* Building diverse cohorts and communities of global students in network weaving, relationship management, and audience segmentations for IEM programs* Partner with local and national organizations to help assist with global program* Coordinate with IEM/ICOHS marketing team to ensure the CRM is carefully capturing data on all users who come into contact with IEM program as relates to recruitment and inquiries



Impact Hub

• Human Resources Services

• Business Analyst

  • Jul 2021 - Feb 2022

  * Update internal and external documentation, and formally initiate and deliver requirements and documentation from the clients. * Conduct daily impact project analytics to maximize effectiveness and troubleshoot problems * Develop meaningful and lasting relationships with partners for optimized systems integration, and respond to questions and concerns from managers and executives with supporting research and recommendations * Deliver executive summaries to stakeholders and leadership and participate in project prioritization meetings * Define and manage project scope, schedules, tasks, deliverables, issues, risks, and resources in support of all project activities

• Planner x Project Associate

  • Sep 2020 - Jul 2021

  Impact Hub Taipei, Taipei, TaiwanAs a project planner in a social innovation start-up focusing on Unities Nation sustainable goal (SDGs), I am responsible mainly for global affairs and international cooperation with other clients or partners in the world. Additionally, I have, I have helped to organized SDGs workshops for teenagers or companies’ cooperation.• Closely collaborated with project members to identify and quickly address problems and provide solutions.• Help to design customized plans or marketing strategies for business about Sustainable Development Goals (SDGs).• Organized 3+ SDGs workshops for colleagues, companies, or foundations per season.• Organized fundraising, "TWlight Project" for International Cooperation and Development Fund (ICDF) to import Guatemala coffee beans from friend country of Taiwan. It received $18,000 in three months with the support of 200+ people.• Responsible for a core team of Accelerator 2030, a project that is organized by global Impact Hub members. 22 counties have been selected out of 135 member countries from headquarters.

• Impact Curation Trainee

  • Jul 2019 - Jul 2021

  Impact Hub Taipei, Taipei, Taiwan• Web Design, Copywriting, Business Case Study Analysis- Set up a Website( https://www.fuckupnights.com/taipei/ ) which is a global brand original from Mexico, sharing failure experiences with the public. Our team helped to build up a website of all speakers' stories.- Started from scratch, editing 30+ articles in general and categorized to 5 main topics.- Released in 2019, it is completed with increasing visitors gradually with a published book and sold 50+ books so far.• Marketing Data Analysis, Copywriting, Newsletter planning- With GA analysis, I helped to provide marketing advice to 5+ fundamental NPOs or NGOs.- I have published more than 30 copy writings on Facebook every week and also transmit 20+ on schedule newsletter. The open rates have reach to 5~6% above the average.• Global Summit Curator, Innovative marketing- In 2020, I was included to the core team of "Asia Pacific Social Innovation Summit," responsible for marketing strategy and summit admiration works.- Being as coordinator for communicating with government and corporations, my team has connected more than 80+ domestic and international speakers. It is regarded as the biggest social innovative summit in Asia pacific region.- Our team took 1 month to transfer the summit from off-line to digital platform. It still received 1000+ participants during pandemic and got 4.3 score out of 5 as sanctification.• Global Funding Project Curator, Press Conference and Media Coverage Planning- I am responsible with a project cooperating with the government in Taiwan rising a funding project to donate masks to Kingdom of Eswatini.- Ｍade a great impact by increasing public attention on global help. It has successfully gained the attention from the public. The project aims to reach 2000 masks, achieving $16,754. I also helped to edit a video to share the result of all funding project to the public.



National Chengchi University

• Taiwan
• Education Administration Programs
• 700 & Above Employee

• Research Assistant

  • Jul 2019 - Jul 2020