Chen Jie

General Manager of Digital and Telemarketing Business Support Department at Cigna & CMB Life Insurance Company Limited
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Contact Information
us****@****om
(386) 825-5501
Location
China, CN
Skills

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Credentials

  • 认知行为治疗师
    中国职业教育资格认证指导中心
    Jul, 2019
    - Sep, 2024
  • 国家心理咨询师二级
    上海市职业技能鉴定中心
    Dec, 2017
    - Sep, 2024
  • 中国哲学经典著作导读
    Coursera Course Certificates
    May, 2015
    - Sep, 2024
  • Open Water Diver开放水域潜水员
    PADI国际专业潜水教练协会
    Oct, 2013
    - Sep, 2024
  • Primary Hypnotists Certification 初级催眠师认证
    Mars Venus Coaching

Experience

  • Cigna & CMB Life Insurance Company Limited
    • China
    • Insurance
    • 100 - 200 Employee
    • General Manager of Digital and Telemarketing Business Support Department
      • Apr 2016 - Present

      Support TM sales team nationwide per business requriements. eg，Data analysis，System optimization，Fintech implementation.Develop comprehensive compensation and sales commission scheme to motivate sales team’s productivity.Design and organize sales contest.Ensure onsite monitoring and following of all regulatory and Internal audits issues resolved.Cooperate cross functions for process review and enhancement.Team management and coach.

    • Operation Manager
      • Nov 2009 - Apr 2016

      Call center onsite supportGeneral AdminData analysisProcess improvementIncentive program planning and executionBudget management

  • Allianz Life
    • Insurance
    • 700 & Above Employee
    • Customer Service Manager
      • Feb 2007 - Nov 2009

      Call center management Customer service process optimization Call center system and IVR setup Project leader of client web portal design and development Call center management Customer service process optimization Call center system and IVR setup Project leader of client web portal design and development

  • eBay
    • United States
    • Technology, Information and Internet
    • 700 & Above Employee
    • Power Seller Service Supervisor
      • Oct 2005 - Feb 2007

      Power seller service via inbound inquiry,email and proactive outbound calls for sales motivation and guidance of eBay platform. Power seller service via inbound inquiry,email and proactive outbound calls for sales motivation and guidance of eBay platform.

  • VXI Global Solutions, LLC
    • United States
    • Outsourcing and Offshoring Consulting
    • 700 & Above Employee
    • Technical Support Supervisor
      • May 2003 - Oct 2005

      Call center operations for technical support, inbound custom service,outbound telemarketing. Call center operations for technical support, inbound custom service,outbound telemarketing.

Education

  • 华东师范大学:East China Normal University
    Master of Business Administration (MBA), 工商管理
    2013 - 2016

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