Experience

Seahaven Business Solution

• Philippines
• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Virtual Assistant

  • Mar 2022 - Present

  -Successfully manage multiple administrative tasks per week. -Promptly respond to emails and manage calendar schedules to assure a positive workflow. -Assist with the development and deployment of communications, including emails and demos. -Worked with the highest level of professionalism. -Recognized as the most reliable and self-reliant Virtual Assistant. -Successfully manage multiple administrative tasks per week. -Promptly respond to emails and manage calendar schedules to assure a positive workflow. -Assist with the development and deployment of communications, including emails and demos. -Worked with the highest level of professionalism. -Recognized as the most reliable and self-reliant Virtual Assistant.



Smiles On Demand Outsourcing

• Philippines
• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• CSR/Logistics Staff

  • Sep 2020 - Mar 2022

  -Help customers with complaints and questions, give customers information about products andservices, take orders, and process returns over the phone and through chat. -Presented customers with a variety of options for lighting design, decorative accessories, furniture, andmore. -Utilized fast and accurate data entry skills. -Scheduled and coordinated future shipments and deliveries. -Managed any and all logistics from supplier to customer. -Prepared custom entries and deliveries. -Worked with warehouses and manufacturers to ensure success. -Built and maintained positive relationships with vendors, clients, and industry professionals. Show less



Telesupport

• Egypt
• Telecommunications

• Content Moderator

  • Sep 2020 - Oct 2020

  -Structured and moderated social media platforms with up to 500+ users through Zendesk. -Diligently reviewed flagged comments for potentially offensive or harmful words, making decisions onwhether to remove, edit or leave it in accordance with company policy; completed an average of 300reviews per day. -Represented the company in a professional and positive manner when communicating with users whohad posted inappropriate content; successfully diffused hostile situations in 80% of cases. -Structured and moderated social media platforms with up to 500+ users through Zendesk. -Diligently reviewed flagged comments for potentially offensive or harmful words, making decisions onwhether to remove, edit or leave it in accordance with company policy; completed an average of 300reviews per day. -Represented the company in a professional and positive manner when communicating with users whohad posted inappropriate content; successfully diffused hostile situations in 80% of cases.



Qualfon

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Service Representative

  • Apr 2020 - Jul 2020

  Apr 2020 - Jul 2020 (4 months) -Worked to achieve high customer satisfaction rates by providing optimal customer service over thephone and through chat -Manage and assisted customer inquiries and complaints in a fast-paced environment handling twochats at a time. -Assisted Customers from the United Kingdom and the United States. Apr 2020 - Jul 2020 (4 months) -Worked to achieve high customer satisfaction rates by providing optimal customer service over thephone and through chat -Manage and assisted customer inquiries and complaints in a fast-paced environment handling twochats at a time. -Assisted Customers from the United Kingdom and the United States.



TeleTech Philippines

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Service Representative

  • Feb 2017 - Feb 2020

  -Communicated with healthcare staff, physician assistants, and case managers calling to obtain patientand/or insurance member's eligibility, benefits, claim, and appeal status. -Utilized a strong working knowledge of HIPAA Privacy and Security rules. -Processed medical records requests and insurance data. -Communicated with healthcare staff, physician assistants, and case managers calling to obtain patientand/or insurance member's eligibility, benefits, claim, and appeal status. -Utilized a strong working knowledge of HIPAA Privacy and Security rules. -Processed medical records requests and insurance data.



Concentrix

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Customer Service Specialist

  • Jun 2016 - Dec 2016

  -Brought forth excellent customer service skills and a commitment to customer satisfaction. -Answered email and phone inquiries about product requirements, port-in, and name changedprocesses. -Continually worked to enhance my set of communication skills and strategies. -Remained open-minded and committed to advanced communication practices. -Brought forth a consistent track record of reliability and punctuality. -Brought forth excellent customer service skills and a commitment to customer satisfaction. -Answered email and phone inquiries about product requirements, port-in, and name changedprocesses. -Continually worked to enhance my set of communication skills and strategies. -Remained open-minded and committed to advanced communication practices. -Brought forth a consistent track record of reliability and punctuality.