Property Manager Assistant

• May 2017 - Present

Central Reservation AGent

• Oct 2016 - Mar 2017

Handle calls, emails and 3rd party reservation inquires as well as fit and tour bookingMaking group bookings, prepare group flowers with billing information for front desk to check inEnter group rooming list and follow up for rooming list due datebooking meeting room for small group meetingpay commissions to travel agent Handle calls, emails and 3rd party reservation inquires as well as fit and tour bookingMaking group bookings, prepare group flowers with billing information for front desk to check inEnter group rooming list and follow up for rooming list due datebooking meeting room for small group meetingpay commissions to travel agent

Central Reservation Agent

• 2016 - 2016

- Handle calls regarding reservation for Harrison Hot Spring, and Port Cove - Handle calls regarding reservation for Harrison Hot Spring, and Port Cove

Leasing Agent

• 2015 - 2015

- Handle calls and emails regarding rental inquires- Prepared applications for leasing agreement, move in and move out inspections- Transfer maintenance request to service department- Show suite to potential clients - Handle calls and emails regarding rental inquires- Prepared applications for leasing agreement, move in and move out inspections- Transfer maintenance request to service department- Show suite to potential clients

Corporate Sales Associate

• Oct 2013 - Sep 2014

 Answered over 10 inquiries daily for extended stay reservations by phone calls and emails for Vancouver and Langley  Provided Customer Service to guests regarding maintenance or guest service issues and transferred to appropriate departments in timely manner Arranged suite keys pick up and return, follow up if needed Viewed suite with potential guest and tour of the building facilities Emailed guests for extensions once a week to make sure their booking is up to date  Answered over 10 inquiries daily for extended stay reservations by phone calls and emails for Vancouver and Langley  Provided Customer Service to guests regarding maintenance or guest service issues and transferred to appropriate departments in timely manner Arranged suite keys pick up and return, follow up if needed Viewed suite with potential guest and tour of the building facilities Emailed guests for extensions once a week to make sure their booking is up to date

Corporate Sales Associate

• Jul 2011 - Oct 2013

 Dealing with over 40 extended stay inquiries daily by phone call and email for Calgary, Edmonton, and Fort MacMurry Handled extended stay requests from other office at Halifax, Vancouver, and Montreal to arrange suite in Calgary Received calls from clients directly regarding maintenance or guest service issues and transferred to appropriate departments in timely manner and ensure all problem solved within 24 hours Showed potential guest to desire units and explain all terms conditions and building facilities Arrange lunch meeting with exiting and new client for maintaining good relationship  Made sure suite keys has been picked up and returned from the lock box and follow up for any late keys pick up and return Followed up extensions request twice a week by email to make sure all bookings are updated

In-House Reservation Agent

• Feb 2007 - Jul 2011

 Dealing with 10 calls transferred by Central Reservations and over 20 emails daily requested for group reservations, corporate reservations as well as individual reservation  Entered rooming list for group bookings and tours provided by Group & Convention Department Dealing with 14 Catering & Convention Managers to create group booking in CRM Assistance PBX to answer high volume phone calls and cover breaks Dealing complaints with reservations and front desk Attended weekly Revenue Meeting to ensure all the group and convention bookings are accurate

Senior Front Desk Agent

• Jan 2004 - Feb 2007

• Provided check in and check out service to new and return guest on daily basic• Handled guest disputes and complains and communicated with other departments to ensure guest complaints solved within 24 hours• Prepared reservation report, arrival and departure report to ensure all reservations are in proper date• Answered phone calls regarding reservations, complaints, directions, and general information of the hotel• Trained new front desk staff of all the procedures • Provided check in and check out service to new and return guest on daily basic• Handled guest disputes and complains and communicated with other departments to ensure guest complaints solved within 24 hours• Prepared reservation report, arrival and departure report to ensure all reservations are in proper date• Answered phone calls regarding reservations, complaints, directions, and general information of the hotel• Trained new front desk staff of all the procedures

Front Desk Agent

• Jun 2002 - Jan 2004

• Processed check in and check out for all the registered guests • Ensured cash flow and credit card balanced at the end of each shift• Confirmed reservations with up coming guest the date before by phone• Dealing with guest complaints and ensure appropriate departments • Processed check in and check out for all the registered guests • Ensured cash flow and credit card balanced at the end of each shift• Confirmed reservations with up coming guest the date before by phone• Dealing with guest complaints and ensure appropriate departments