ER Registration Clerk

• Oct 2022 - Present

Primarily responsible for effective customer service for all facilities, patients, vendors, insurance companies, referral sources and co-workers by utilizing excellent, in-depth knowledge of company policies and procedures and insurance • General Purpose: Customer relations; accurate posting of data entry and batch/cash drawer balancing; time management; efficient verification of insurance plans and effectively communicating to patients their financial responsibility • Role Qualifications: Must partner with clinical and management team to provide patients and their families with excellent service • Essential Job Functions: Every effort has been made to make your job description as complete as possible • Stand up and greet, register, instruct and provide general assistance to patients while providing superior customer service and respect to patients and families • Accurate data entry of demographic and financial information into computer system • Effectively verify and communicate to patients and their family insurance eligibility, filling, collections and payment responsibilities • Collections: Correctly collect co-pays, co-insurance, deductibles and set up payment plans • Maintain and balance cash drawer precisely • Answer phones, take messages and return voicemails with a smile • Medical Records: Following appropriate HIPAA guidelines provide medical records to primary care providers, insurance carriers, referred providers and patients per patient request • Assist in an emergency by performing CPR and provide documentation as needed • Performs other related duties as assigned • Commitment to company values • Ability to work independently and with the public in a high-pressure environment while maintaining excellent customer service • Flexibility with schedule; including day, evening and weekend hours as needed • Basic math skills and accurately process money transactions Show less

Hairstylist

• Sep 2018 - Present

Banker

Case Management Coordinator

• Sep 2017 - Jun 2019

• Act as a Liaison between Doctors and Sales representative• Collect, input, track and verify data and information from multiple sources• Problem solve with vendor representatives regarding supply issues and pricing changes• Assist with preparing reports for annual inventory and cost effectiveness of medication related surveys • Ability to create and complete accurate referrals and applications and keep updated on policy or procedural changes • Knowledge of all insurance company plans and Medicaid, Medicare and supplement plans • Verify availability and price of items ordered, comply with formulary purchasing control.• Ability to resolve patient's questions and concerns regarding status of their request for assistance.• Insurance Reimbursements • Check Prior Authorization and Appeals• Provides data and information to clients and doctor offices on functional unit processes and procedures• Personally contacts wholesalers and supply companies. Show less

Sr.Patient Care Coordinator

• Apr 2016 - Sep 2017

• Responsible for handling inbound calls and outbound calls.• Ability to create and complete accurate referrals and applications and keep updated on policy or procedural changes. • Ability to resolve patient's questions and concerns regarding status of their request for assistance.• Able to manage a high level of productivity• Maintain quality and providing an empathetic and supportive experience to the patient bycontrolling the patient conversation, educating the caller as they provide effective andefficient strategies and processes• Ability to multi-tasking while conversing.• Making Outbound follow up calls to patients and Pharmacy’s• Checking on Prior Authorization and Appeals Show less

Care Coordinator

• Nov 2015 - Apr 2016

Process and create Patient Cases for Prescriptions and Prior authorization

Jewelry Consultant

• Jan 2015 - Dec 2015

Dispbition and Refurbish Tech

• Oct 2012 - Nov 2013

• Managed Inventory Management Applications • Performed different functions of the distribution center( receiving, packing, shipping, and inventory management). • Designed Excel Spreadsheet for Inventory Tracking • Processed Daily Receiving Report to validate receiving discrepancies • Investigating Exceptions Discrepancies • Managed Inventory Management Applications • Performed different functions of the distribution center( receiving, packing, shipping, and inventory management). • Designed Excel Spreadsheet for Inventory Tracking • Processed Daily Receiving Report to validate receiving discrepancies • Investigating Exceptions Discrepancies