Experience

Accent Consulting

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Systems Administrator

  • May 2022 - Present

  Reviewed problems escalated to Systems team. Retained some Customer Success duties relating to client relationship management, vendor management, and providing regular reports. Regular duties include resolving tickets from clients, working with owner to build and quote projects for existing clients, working and managing ongoing projects, providing deliverables as needed on a client by client basis, reviewing backups, maintaining systems/network/security/cloud infrastructure and providing pro-active recommendations. Show less

• Manager of Customer Success

  • Oct 2021 - May 2022

  Worked with existing clients as an advocate back to Accent Consulting. Provided clients an avenue for reviewing growth opportunities, customer service improvements, and an invested partner showcasing how technology can improve all aspects of their business. Regular duties included managing contract renewals, reviewing P&L reports, interpreting metrics to provide pro-active solutions to recurring or potential problems, provided quarterly reports, technology consultation (systems, servers, networking, physical/cyber security), quoting, project management, technical escalation, and Microsoft 365 administration. Show less



4EOS

• United States
• Computer Networking Products
• 1 - 100 Employee

• Internal Sales Manager

  • Sep 2018 - Oct 2021

  • Manage sales requests from client base• Design new server environments and networks• Research new product and sales• Work with clients to resolve IT or Sales related questions or concerns• Maintain and update Connectwise Manage and Connectwise Control• Project Creation and Management• Cultivate mutually beneficial relationship between sales and service team to maximize company growth

• Helpdesk Manager

  • Jan 2016 - Sep 2018

  • Founded and grew Helpdesk at 4EOS from one (myself) to four people• Manage department hours, performance, and client satisfaction• Ran weekly/monthly/quarterly reports on SLA, efficiency, and client satisfaction and presented to management• Train and mentor new employees on all processes and procedures of the company• Internal application and project management • Maintain and update Connectwise Manage and Connectwise Control

• Network Engineer

  • Apr 2014 - Jan 2016

  • Primary IT Engineer for full book of clients• Managed all client ticket/issues for basic to advanced problems• Desktop and Server hardware/software troubleshooting• Regular server maintenance and monitoring• Regular backup maintenance and monitoring



Dish Network

• United States
• Sports Teams and Clubs
• 1 - 100 Employee

• Senior Inventory Specialist

  • Aug 2009 - Jan 2014

  Management Duties, Scheduling, Employee Reviews, Inventory Handling, Auditing, Production, Administrative, Sales, Microsoft Suite, Shipping, Receiving, Ordering Management Duties, Scheduling, Employee Reviews, Inventory Handling, Auditing, Production, Administrative, Sales, Microsoft Suite, Shipping, Receiving, Ordering



Lincoln Financial Group

• United States
• Financial Services
• 700 & Above Employee

• Underwriter

  • Jul 2008 - Mar 2009

  Individual Annuity Underwriting, Oracle, Microsoft Suite, Customer Service Individual Annuity Underwriting, Oracle, Microsoft Suite, Customer Service



STAR Financial Bank

• United States
• Banking
• 400 - 500 Employee

• Personal Banker

  • Dec 2005 - Jul 2008

  Customer Service, Sales, Cash Handling, Vault Auditing, ATM Auditing Customer Service, Sales, Cash Handling, Vault Auditing, ATM Auditing



Kroger

• Germany
• 1 - 100 Employee

• Head Cashier

  • Jan 2002 - Feb 2004

  Cash Handling, Customer Service, Sales, Product Placement, Stocking, Shipping, Receiving, Ordering Cash Handling, Customer Service, Sales, Product Placement, Stocking, Shipping, Receiving, Ordering