Experience

The Bilingual Primary School

• United Kingdom
• Primary and Secondary Education
• 1 - 100 Employee

• Classroom Teacher

  • Sep 2021 - Present

  Year 1 teacher, teaching in English and in Spanish. Year 1 teacher, teaching in English and in Spanish.


Our lady of loudes rc primary school
• United Kingdom
• 1 - 100 Employee
• Teaching Assistant

  • Nov 2017 - Present

Class Of Their Own
• United Kingdom
• Primary and Secondary Education
• 1 - 100 Employee
• Assistant Club Coordinator

  • Sep 2016 - Present


Lloyds Banking Group

• United Kingdom
• Financial Services
• 700 & Above Employee

• Rectifications Assurance Officer

  • Aug 2015 - Oct 2017

  Working within credit operarions analysing the root cause of errors and creating solutions to stop them re-occurring in the future.

• Collections Specialist

  • Oct 2012 - Sep 2015

  • To provide excellent customer services on the telephone to mortgage customers experiencing financial difficulty. • To deal with customer general queries and carry out a financial assessment of their situation and evaluate what help can be given from the company. • To have an excellent understanding of current policies as well as adapt to new policies and put them in practice with immediacy to comply with the regulations set by the company. • To take ownership of my performance and development.• To have daily meetings with my team to improve our services and customer experience in order to achieve targets in a productive manner. • To manage my time to complete all mandatory reading and training.



Porsche Centre Mid-Sussex

• Receptionist

  • May 2012 - May 2012

  • Greeting visitors, offering them refreshments and directing them to the right person. • Answering queries and calls and taking messages. • Screening phone calls. • Keeping the showroom tidy. • Greeting visitors, offering them refreshments and directing them to the right person. • Answering queries and calls and taking messages. • Screening phone calls. • Keeping the showroom tidy.



PTF Ltd.

• United Kingdom
• Mechanical Or Industrial Engineering
• 1 - 100 Employee

• Personal Telephone Fundraiser

  • Mar 2012 - Apr 2012

  • Dialling potential and existing donors on varied charity campaigns obtaining new pledges and increasing pledges on existing donors. • Working both in teams and alone upholding the charity message at all times. • Reading from charity specific scripts whilst making them my own and increasing awareness of the campaigns. • Taking part in sign off completions of training for charities on a regular basis. • Dialling potential and existing donors on varied charity campaigns obtaining new pledges and increasing pledges on existing donors. • Working both in teams and alone upholding the charity message at all times. • Reading from charity specific scripts whilst making them my own and increasing awareness of the campaigns. • Taking part in sign off completions of training for charities on a regular basis.



HMV

• United Kingdom
• Retail
• 700 & Above Employee

• Customer service

  • Nov 2011 - Jan 2012

  • Helping customer enquiries around the technology section of the store as well as the main CD and DVD sections. • Attending customers at the tills and ensuring that sales targets were met every day. • Ensuring that all stock and items were in their correct place and the store looked presentable. • Helping customer enquiries around the technology section of the store as well as the main CD and DVD sections. • Attending customers at the tills and ensuring that sales targets were met every day. • Ensuring that all stock and items were in their correct place and the store looked presentable.



Pax Leisure Ltd

• Waitress

  • Mar 2010 - Jan 2011

  • Providing a very high standard of customer service at a multi-award winning restaurant in Liverpool. • Utilizing strong communication skills with both staff and customers. • Regardless of the situation I had to have excellent time management skills as well as being well presented and polite. • Providing a very high standard of customer service at a multi-award winning restaurant in Liverpool. • Utilizing strong communication skills with both staff and customers. • Regardless of the situation I had to have excellent time management skills as well as being well presented and polite.



Cognita Schools

• United Kingdom
• Education Management
• 700 & Above Employee

• Teacher Assistant for Summer School at Hastings School of Madrid

  • Jul 2010 - Jul 2010

  • Second point of reference to children in class, and first point of contact in the play ground for any aid or assistance. • Full responsibility of each child´s security from the moment they arrived until the moment they were collected by their parents. • Assisted teachers in creating and structuring creative classes. • Provided further assistance in delivering and explaining the tasks to children • Second point of reference to children in class, and first point of contact in the play ground for any aid or assistance. • Full responsibility of each child´s security from the moment they arrived until the moment they were collected by their parents. • Assisted teachers in creating and structuring creative classes. • Provided further assistance in delivering and explaining the tasks to children