Experience

• 

  Maryland Department Of Human Resources

  • Assistant Supervisor
• 

  Maryland Department of Human Services

  • United States
  • Government Administration
  • 700 & Above Employee

  • Assistant Supervisor

    • Nov 2016 - Present

    Conduct Client interviews for initial benefit applications or redetermination applications for SNAP (Food Stamps), Cash Assistance (TCA, TDAP), and Medical Assistance. Run Clearances (MABS/SVES/WORK#/MMIS/EDRS/Child Support) for applications and redeterminations. Use COMAR Policy to process initial applications and redetermination applications for SNAP (Food Stamps), Cash Assistance (TCA, TDAP), and Medical Assistance. Train new case managers on Department of Social Services policies, practices, and procedures. Answer customer inquiries either face to face or via phone or email. Act as Medical Assistance Liaison between Clients, Hospitals, and Third Party Representatives. ABAWD (Able Bodied Adults Without Dependents) Generator Back-up. Clearinghouse Worker- Transfer customer cases between district offices and jurisdictions. Perform Corrective Action for cases that have gone though Appeals. Resolve complaints from the Director's Office and the Governor's Office. Run and Review Data Watch Report to monitor cases that are pending and need to be processed. Assist District Manager by performing special assigned tasks. Assign tasks/duties to case managers (FIS I and II) in my unit; Conduct Unit meetings; Prepare Agendas for District and Unit staff meetings.

  • Family Investment Specialist II

    • Oct 2015 - Oct 2016

    Determine customer eligibility for multiple Family Investment Administration Programs in local Department of Social Services; Run required clearances for application/redetermination processing; Interview customers to explain program requirements; collect and examine required documentation; refer customer to other programs or services; monitor customer progress and use of assistance; complete interim case changes; interview customers for application/redetermination; answer customer inquiries via telephone, email, or face-to-face; act as Czar Liaison between customers and Department of Human Resources for Affordable Care Act; Screen Customers for ABAWD (Able Bodied Adults Without Dependants) status; Refer ABAWD customers to Work Program; Update ABAWD Generator with customer ABAWD status and code reason; Train new case managers on office procedures and policies; Transfer Benefit Cases between jurisdictions as Clearinghouse Worker; Security Monitor; Proficient use of Microsoft Word, Access, and Excel.

  • Family Investment Specialist I

    • Oct 2014 - Oct 2015

    Interviewed customers to determine eligibility for requested benefits; process benefit redetermination applications using COMAR rules and regulations; ran clearances for new applications and redeterminations; processed interim case changes; acted as MAGI Czar Liaison for medical assistance; answered case related inquiries via telephone, email, or face to face; referred customers to outside agencies for further needed assistance.

  • Office Services Clerk

    • Mar 2006 - Oct 2014

    Assisted District Manager by performing special assigned tasks; Greeted customers as front desk receptionist; Educated customers on benefit application process; Screened customer applications to determine eligibility expedited food stamps; Pended benefit assistance applications for food stamps, medical assistance, cash assistance, and emergency assistance; Assigned benefit applications to case managers for interview and processing; Answered case related customer inquiries either face-to-face or using multi-line telephone switchboard; Transferred calls to workers/managers in and outside of the district office; referred customers to other agencies for further assistance; maintenance of client files; Scanned documents to workers within and outside of district office; proficient use of copying and fax machines; Trained new and temporary clerks in office procedures; Maintained application logs; Updated employee rosters; ordering, receiving, and storing of office supplies, applications, and forms; opened, date stamped, sorted, narrated, and distributed incoming mail; prepared packets and material for outgoing mail; emailed documents; retrieved materials and information from websites.

• 

  Super Kids Uniform, Inc

  • Windsor Mill, Maryland

  • Sales Associate

    • Nov 2005 - Apr 2006
    • Windsor Mill, Maryland

    : Assisted customers in purchase selection; ticketed shipment and moved Inventory onto sales floor; store maintenance.

• 

  PAYCHEX INC

  • United States
  • Human Resources Services
  • 700 & Above Employee

  • Payroll Specialist

    • Feb 2002 - Sep 2002

    Called designated client base for payroll information; answered payroll related questions via telephone, fax, and e-mail; keyed clients’ payroll information into data base; helped maintain detailed client files; processed quarter-end payroll packages; used computer system to track delivery status of payroll packages.

  • Distribution Specialist

    • Sep 2001 - Feb 2002

    Packed client payrolls and prepared them to go out by courier or U.S. postal mail.

• 

  Payless ShoeSource

  • Baltimore, Maryland Area

  • Assistant Manager

    • Aug 1993 - Nov 2000
    • Baltimore, Maryland Area

    Conducted pre-hire interviews; updated employee files; set weekly work schedules; reviewed and recorded weekly and monthly sales figures; activated cash registers for day’s transactions; reconciled cash drawers at day’s end; data entry; demonstrated supervisory skills; assisted customers in purch...