Catherine Sapone
Telephone Receptionist at Alliance Wireless Communications- Claim this Profile
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English Native or bilingual proficiency
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French Elementary proficiency
Topline Score
Bio
Credentials
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Duolingo French Fluency: Beginner (Estimated)
DuolingoOct, 2015- Sep, 2024
Experience
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Alliance Wireless Communications
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Canada
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Telecommunications
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Telephone Receptionist
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Jul 2016 - Present
• Provides customer service by answering clients questions and saying a polite closing to ensure client satisfaction with services provided. • Communicates with several businesses and takes messages to simplify communication. • Booked appointments to meet customers requests. • Provides customer service by answering clients questions and saying a polite closing to ensure client satisfaction with services provided. • Communicates with several businesses and takes messages to simplify communication. • Booked appointments to meet customers requests.
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Sodexo
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France
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Facilities Services
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700 & Above Employee
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General Cafe Staff Member
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Sep 2014 - Sep 2016
• Expedited customer service by immediately informing kitchen staff of customers’ needs and concerns, so they could quickly respond with quality product. • Helped co-workers by assisting them in fulfilling customers’ orders and supplying food product for their workstation, in order to reduce stress on coworkers and increase productivity. • Provided customer service by greeting customers, saying a polite closing and answering their questions, to ensure customer satisfaction with services provided. • Cleaned numerous areas at banquet hall, so that the building would be tidy and presentable to customers and to ensure health and safety of others. Show less
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Placement Student
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Apr 2016 - Apr 2016
• Greeted clients when they entered the office and informed staff when their client had arrived so that individuals would feel welcomed and taken care of by the organization. • Reorganized manual filing systems for the Volunteer Coordinator and the Executive director so that paperwork would be more easily found to increase work productivity. • Assembled boxes for shipping so that returned office equipment would arrive in a timely manner in order for the organization to receive a proper refund. Show less
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Assembly of First Nations
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Government Administration
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100 - 200 Employee
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Placement Student
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Dec 2015 - Dec 2015
• Indexed legal documents on Excel by type of document and date, to sort information in order for documents to be easily accessible. • Indexed legal documents on Excel by type of document and date, to sort information in order for documents to be easily accessible.
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Placement Student
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May 2015 - Jun 2015
• Calculated total monthly expenses on purchases and added them to a database in Excel, so that the organization would have a record of their monthly expenses. • Made labels for files, binders and, outgoing mail with a label maker and Microsoft Word, so that items may be clearly identified. • Filed various documents by placing them in their correct file folder that was organized by name and date in order to minimize clutter on staff member’s desks. • Calculated total monthly expenses on purchases and added them to a database in Excel, so that the organization would have a record of their monthly expenses. • Made labels for files, binders and, outgoing mail with a label maker and Microsoft Word, so that items may be clearly identified. • Filed various documents by placing them in their correct file folder that was organized by name and date in order to minimize clutter on staff member’s desks.
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Education
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2014 - 2016
St. Lawrence College
Office Administration - Legal, Business
Community
