Experience

American Consumer Credit Counseling

• United States
• Financial Services
• 1 - 100 Employee

• Digital Product Manager

  • Jul 2022 - Present

  Manage the digital product lifecycle from concept to launch for assigned features. Establish key processes, deliverables, and timelines of assigned digital products. Create successful partnerships with innovative technology solution providers. Collaborate very closely with Key Business Stakeholders, Department Managers and Vendors. Responsibilities: • Evaluates business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing digital and… Show more Manage the digital product lifecycle from concept to launch for assigned features. Establish key processes, deliverables, and timelines of assigned digital products. Create successful partnerships with innovative technology solution providers. Collaborate very closely with Key Business Stakeholders, Department Managers and Vendors. Responsibilities: • Evaluates business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing digital and technical solutions. • Conducts meetings and presentations to share ideas and findings with department heads, the executive team and key business stakeholders. • Participates in strategic research initiatives that will identify and evaluate technologies to build new capabilities at ACCC and support the execution of innovative ideas. • Finding opportunity spaces and recommend relevant features, analyzing customer insights and industry technical and digital trends. • Develops testing plans to ensure that applications and upgrades function properly. • Supports new product features throughout the product lifecycle by implementing and documenting feedback. • Work with various departments to assist with the translation of business needs into application software requirements. • Assist in the build, testing, launch and overall vision execution by providing a go-to-market strategy for ACCC’s mobile application and any future digital products. • Manage productivity and digital content from the Content Section team on user engagement, conversion and metric goals. • Manage Product Section for service quality and ensure costs are in line with ACCC’s user experience and product budgets. • Establish product, content and vendor section best practices and SOPs • Define measurable outcomes for the product, content and vendor sections and regularly track and report on progress. • Identify, and track critical performance metrics and timelines throughout the life of the digital product lifecycle.

• Business Analyst

  • Apr 2021 - Jul 2022

  Newton, Massachusetts, United States • 🏆 Awarded 2021 Outstanding Innovator • Evaluated business processes, distilled requirements, and championed unique improvement solutions to increase productivity and profitability under heavy workload. • Selected to lead ongoing reviews of business processes and developed data-driven optimization strategies. Trained new hires on all related practices and procedures. • Built out unique system testing plans to ensure that applications and upgrades function properly. Assisted… Show more • 🏆 Awarded 2021 Outstanding Innovator • Evaluated business processes, distilled requirements, and championed unique improvement solutions to increase productivity and profitability under heavy workload. • Selected to lead ongoing reviews of business processes and developed data-driven optimization strategies. Trained new hires on all related practices and procedures. • Built out unique system testing plans to ensure that applications and upgrades function properly. Assisted management in creating a new handbook sharing best practices across the organization.

• Counseling Performance Coordinator

  • Feb 2015 - Apr 2021

  Auburndale, Massachusetts, United States • Constructed and tested leads database used by 40K+ clients and employees that was later adopted as a company gold standard. • Collaborated with Marketing Department, C-level executives, and other stakeholders as the principal liaison. • Aided in establishing standard operating procedures to ensure compliance with federal, state, and local legal requirements despite operational challenges.

• Student Loan Coordinator

  • Feb 2014 - Feb 2015

  Auburndale, Ma • Expanded expertise at every opportunity surrounding student loan types and filtering out multitude of options. • Assessed clients loan types and offered options to consistently overachieve on performance targets.

• Certified Bankruptcy Supervisor

  • Feb 2011 - Feb 2014

  Auburndale, Massachusetts, United States • Designed, tested and assisted with launch in leads and bankruptcy certification database used by 10k+ clients and employees. • Negotiated a partnership with Top Attorney’s for bankruptcy DOJ certification referral program.

• Counseling Quality Assurance Liaison

  • Dec 2010 - Feb 2011

  Auburndale, Massachusetts, United States

• Certified Personal Finance Counselor

  • Apr 2008 - Dec 2010

  Auburndale, Massachusetts, United States • Earned top sales for department and achieved superior customer satisfaction scores.



Debt Management Inc.

• Financial Services
• 1 - 100 Employee

• Collection Representative

  • Aug 2007 - Apr 2008

  Plainville, Ma • Achieved 200% increase in repayment accounts.



Boch Automotive

• United States
• Motor Vehicle Manufacturing
• 100 - 200 Employee

• Business Development Manager

  • Sep 2006 - Apr 2007

  Norwood, Ma



The Herb Chambers Companies

• United States
• Motor Vehicle Manufacturing
• 300 - 400 Employee

• Business Development Manager

  • Feb 2005 - Sep 2006

  Westborough, Ma

• Internet Marketing Administrator

  • May 2004 - Feb 2005

  Norwood, Ma