Experience

CREST Business Awards
• United Kingdom
• Events Services
• 1 - 100 Employee
• Director and Co-Owner

  • Aug 2021 - Present

Self-employed
• Real Estate
• 1 - 100 Employee
• Independent Business Owner

  • Nov 2014 - Present


YRSA Communications

• France
• Public Relations and Communications Services
• 1 - 100 Employee

• Associate of YRSA Communications

  • Feb 2019 - Present

  UK communications associate of YRSA Communications, an international communications and brand strategy consultancy agency based in Paris. UK communications associate of YRSA Communications, an international communications and brand strategy consultancy agency based in Paris.



Carol Miller Media

• PR and Communications Consultant

  • Oct 2014 - Present

  As founder of Carol Miller Media, I am a PR Consultant & Communications Expert. I have a breadth of experience in journalism and communications I have many years experience in both internal and external communications with a broad range of companies. Coming from a journalism background for national, regional and local media outlets, I have a unique insight into what the press want and need, this means I can make the difference between hoping a journalist runs your story and them asking for it. Most PR campaigns are based on three to 12 month schedules to enable a clear audit of current perceptions and to build a strategic plan to develop key messages. Based on this I would set out a programme of media activity, raising the company profile and achieving agreed goals. My services help clients to promote benchmark values internally to staff, who are the key stakeholders in any venture and are a company’s most important ambassadors. In addition to having a wealth of experience in journalism and communications, working over 12 years with Waitrose, the UK’s fastest growing supermarket chain, has given me an in-depth understanding of this niche area and has led to a wide range of contacts across the industry. It’s an industry where people are driven by a passion for their products but in one of the fastest growing areas of the economy advertising is sometimes just not enough to get your story out there. I can deliver a communications campaign to help you achieve the media penetration you want to make and achieve positive engagement with your brand in the public and media areas you want to target. Show less

• PR consultant to DancePicker

  • Apr 2016 - Nov 2016

  DancePicker is a newly launched app developed by music guru to Strictly and Dancing with the Stars Graham Jarvis. Through my PR support Graham and his app are actively involved in one of the world's biggest dance events Big Dance 2016, sponsored by the Mayor of London.



Global Travel Management

• United Kingdom
• Travel Arrangements

• PR & Communications Consultant

  • Nov 2014 - Nov 2017

  Global Travel Management sought to raise its local & regional profile, having already achieved considerable industry success. Through a carefully agreed PR strategy they have become a high profile business throughout the South East and increased their industry standing, winning the Toast of Surrey Award for Best Business with a turnover above £5m and frequent articles and editorials in regional newspapers and business magazines. Woking Borough Council has also credited it for its work as well as Guildford College, for GTM's work with its students. Show less


Woking Mind
• United Kingdom
• Design Services
• 1 - 100 Employee
• PR Consultant & Woking Mind Trustee

  • 2016 - 2017


Waitrose, the UK supermarket division of the John Lewis Partnership

• Editor, Waitrose Chronicle (print and online)

  • 2010 - Nov 2014

  Recruited by Waitrose to work on the internal communications weekly publication, the Waitrose Chronicle, as deputy editor in 2002. Subsequently promoted to Editor of this in-house magazine in 2010. • Re-launched Waitrose Chronicle to reach a wider and younger audience and to more accurately reflect the business and create greater internal engagement among Partners (Waitrose staff) • Achieved greater engagement at management and non-management level in the redesigned publication, as well as increased grass roots involvement in the editorial • Enabled Partners to identify more clearly with a restructured company and its key messages to customers and stakeholders • Achieved significant budget savings in paper, distribution costs, binding and editorial costs • Initiated first online internal magazine website within the John Lewis Partnership to compliment the hard copy magazine aimed at giving access on computer, iPad and smart phone • Initiated an online image library website to give access to all Waitrose Chronicle photography to all Waitrose personnel and stakeholders • Currently coordinating with Partnership communicators to deliver a newly designed intranet. Show less



Cynosura communications consultancy, The Press Association, the Surrey Advertiser and Woking News

• Freelance journalist, writer and communicator

  • 1990 - 2002

  Experienced freelancer carrying out contracts in external and internal communications as well as the writing of media articles and newsletters. • Communications Coordinator for European Regions Airline Association, developing and writing news releases, organising PR events, such as European Airline of the Year Award and media briefings. Other responsibilities included the writing and coordination of sections of the annual year book as well as overseeing the ERAA website • Writing for PR consultancy Emerald Media of Chobham, which specialises in aviation companies in Europe and the United States • Media training and other activities with Cynosura, a mainly London-based company specialising in communications consultancy • Property Editor, Surrey Advertiser and Woking News and Mail. Show less


Freelance Journalist, Writer & Editor
• United Kingdom
• Writing and Editing
• journalist & media specialist

  • 2001 - 2001


The Press Association

• United Kingdom
• Consumer Services
• 1 - 100 Employee

• Reporter and Sub-Editor

  • Jul 1982 - Dec 1989

  News reporter and sub-editor for this internationally renowned news agency. Involved in coverage of major news stories including Clapham rail crash, 1983 and 1987 General Elections, industrial disputes such as the national miners’ strike and the Wapping printers’ strike, IRA London bombings and the Lockerbie air disaster. • As one of the PA team covering the unfolding events of the Clapham rail crash, helped to coordinate coverage • Project-managed, researched and wrote a new resource of celebrity profiles covering actors, writers, musicians and other household names • The Christmas Day bombing in Oxford Street in 1983, ensuring news outlets received up to the minute subbed copy on the incident • The miners’ strike coverage and the final days of Arthur Scargill as NUM leader bringing first-hand knowledge as a former reporter in a Tyneside mining region. Show less


The Shields Gazette
• Senior District Reporter, regional evening paper,

  • 1978 - 1982


The Wembley Observer

• General Reporter

  • 1977 - 1978

  London bi-weekly, the Wembley Observer London bi-weekly, the Wembley Observer