Carol Gregory-Fugate
Implementation and Training Specialist at AppWork- Claim this Profile
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Bio
Credentials
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Scrum: Advanced
LinkedInOct, 2021- Sep, 2024 -
What Is Scrum?
LinkedInOct, 2021- Sep, 2024 -
Lead To Exceed
RealPage, Inc.Oct, 2017- Sep, 2024 -
Conflict Management
Richland Community CollegeJun, 2017- Sep, 2024 -
Business Writing
Richland Community CollegeMay, 2017- Sep, 2024 -
Collaboration
Richland Community CollegeMay, 2017- Sep, 2024
Experience
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AppWork
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IT Services and IT Consulting
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Implementation and Training Specialist
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Nov 2021 - Present
Provide subject matter expertise and training for assigned client implementations. Completing tasks from start to finish in a timely and efficient manner, solving problems creatively. Make sure each launch is a success with effective communication, positive encouragement, and in-depth training Provide subject matter expertise and training for assigned client implementations. Completing tasks from start to finish in a timely and efficient manner, solving problems creatively. Make sure each launch is a success with effective communication, positive encouragement, and in-depth training
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RealPage, Inc.
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United States
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Software Development
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700 & Above Employee
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Implementation Consultant I & II
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Sep 2017 - Jul 2021
Provide subject matter expertise for assigned customer implementations. Provide best proactive guidance, conduct business process workshops designed to document current client workflow and new workflows. Manage customer deliverables and adhere to project timelines. Project management, data analysis, on-time implementations and backlog management. Quality control, building and programming products.
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Trainer, Accessor, and Coach
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Oct 2015 - Sep 2017
Motivate and influence the team in successfully meeting goals and initiatives. Scheduling and planning departmental events. Participant in peer review and editing processes. Facilitate Train the Trainers classes. Cross-train current Conditional Associates. Maintain advanced knowledge of team processes, offerings, and RealPage products. Training – Directly responsible for providing ongoing training for marketing agents. Also, continuous assessment of new and existing employees on knowledge of processes and products. Show less
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Development Team Lead
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May 2017 - Aug 2017
Lead, coach and develop a group of marketing agents: monitoring adherence, attendance, and updating agents on daily, weekly and monthly progress. Monitoring team members each month for Bonus, Quality and Training. Directly responsible for providing ongoing training for direct reports. Tracking teams payroll and bonus. Respond to team emails and follow up with any team requests. Provide monthly one on one report to each employee. Managing the department from the control desk. Monitor site queues, phone status and call volume; update agents on their status. Show less
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Marketing Specialist
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Jan 2013 - Oct 2015
Marketing properties to inbound callers. Completed Career Path. Achieved Marketing Master Status. Motivated and encouraged new team members. Completed multiple RealPage University courses required and unrequired. Worked with TL’s, QA’s, and TLA’s to improve team call quality.
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DALLAS SINGLES, INC.
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United States
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Marketing Manager
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Nov 2011 - Nov 2012
Marketing via inbound and outbound calls, prequalifying and setting appointments for prospective members. Supervising and training the marketing department. Sales and payroll accounting as well as daily and weekly revenue reporting. Quality control and confirmation of appointments set by marketing department. Marketing via inbound and outbound calls, prequalifying and setting appointments for prospective members. Supervising and training the marketing department. Sales and payroll accounting as well as daily and weekly revenue reporting. Quality control and confirmation of appointments set by marketing department.
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Leaders Property Management
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United States
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Real Estate
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1 - 100 Employee
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Property Account Manager
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Oct 2007 - Oct 2011
Vendor, prospect, retention, and client contract negotiations, contract enforcement, collections, marketing, and leasing. Reporting, budgeting, and supervision of work crews, staff, and property maintenance. Accounts payable and receivable, inventory control, work and purchase orders, vendor bidding, and payroll. Vendor, prospect, retention, and client contract negotiations, contract enforcement, collections, marketing, and leasing. Reporting, budgeting, and supervision of work crews, staff, and property maintenance. Accounts payable and receivable, inventory control, work and purchase orders, vendor bidding, and payroll.
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LA Weightloss
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Health, Wellness & Fitness
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1 - 100 Employee
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Sales Manager & Nutrition Counselor
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Jan 2001 - Sep 2007
Sales and payroll accounting as well as daily, weekly, monthly, quarterly, and annual revenue reporting. Sales and marketing, client retention and contract negotiations. Budgeting, collections, contract enforcement, inventory control, and purchasing. Supervision and training staff. Nutrition counseling. Sales and payroll accounting as well as daily, weekly, monthly, quarterly, and annual revenue reporting. Sales and marketing, client retention and contract negotiations. Budgeting, collections, contract enforcement, inventory control, and purchasing. Supervision and training staff. Nutrition counseling.
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Community
