Carlos Moreno
Customer Success Manager at Zira- Claim this Profile
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English Full professional proficiency
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Spanish Full professional proficiency
Topline Score
Bio
Evelyn Milani
As a technical recruiter, I interview many amazing people on a daily basis. I interviewed Carlos and was extremely impressed with his technical capabilities and the progression of his career. Moreover, his communication style and professionalism are outstanding. He gave examples of a service-oriented attitude, a work ethic where he takes on more than is asked, really cares about the quality of his work. I look forward to connecting Carlos to careers in Sacramento.
LinkedIn User
I've worked with Carlos for 2 years and he is an amazing person to work with. I joined our team in the middle of a project that was being rolled out and had a lot of questions - all of which he was always happy to help me with! Carlos is an outstanding team player and honestly one of the best people I've had the pleasure of working with. He is incredibly organized, skilled at troubleshooting and testing mobile issues until resolved, provides thorough summaries and reports, and makes any project smooth to work through from beginning to end. He shows the highest level of professionalism, is a clear and effective communicator, and is a very dedicated and hard-working person. I hope to work with him on more projects in the future!
Evelyn Milani
As a technical recruiter, I interview many amazing people on a daily basis. I interviewed Carlos and was extremely impressed with his technical capabilities and the progression of his career. Moreover, his communication style and professionalism are outstanding. He gave examples of a service-oriented attitude, a work ethic where he takes on more than is asked, really cares about the quality of his work. I look forward to connecting Carlos to careers in Sacramento.
LinkedIn User
I've worked with Carlos for 2 years and he is an amazing person to work with. I joined our team in the middle of a project that was being rolled out and had a lot of questions - all of which he was always happy to help me with! Carlos is an outstanding team player and honestly one of the best people I've had the pleasure of working with. He is incredibly organized, skilled at troubleshooting and testing mobile issues until resolved, provides thorough summaries and reports, and makes any project smooth to work through from beginning to end. He shows the highest level of professionalism, is a clear and effective communicator, and is a very dedicated and hard-working person. I hope to work with him on more projects in the future!
Evelyn Milani
As a technical recruiter, I interview many amazing people on a daily basis. I interviewed Carlos and was extremely impressed with his technical capabilities and the progression of his career. Moreover, his communication style and professionalism are outstanding. He gave examples of a service-oriented attitude, a work ethic where he takes on more than is asked, really cares about the quality of his work. I look forward to connecting Carlos to careers in Sacramento.
LinkedIn User
I've worked with Carlos for 2 years and he is an amazing person to work with. I joined our team in the middle of a project that was being rolled out and had a lot of questions - all of which he was always happy to help me with! Carlos is an outstanding team player and honestly one of the best people I've had the pleasure of working with. He is incredibly organized, skilled at troubleshooting and testing mobile issues until resolved, provides thorough summaries and reports, and makes any project smooth to work through from beginning to end. He shows the highest level of professionalism, is a clear and effective communicator, and is a very dedicated and hard-working person. I hope to work with him on more projects in the future!
Evelyn Milani
As a technical recruiter, I interview many amazing people on a daily basis. I interviewed Carlos and was extremely impressed with his technical capabilities and the progression of his career. Moreover, his communication style and professionalism are outstanding. He gave examples of a service-oriented attitude, a work ethic where he takes on more than is asked, really cares about the quality of his work. I look forward to connecting Carlos to careers in Sacramento.
LinkedIn User
I've worked with Carlos for 2 years and he is an amazing person to work with. I joined our team in the middle of a project that was being rolled out and had a lot of questions - all of which he was always happy to help me with! Carlos is an outstanding team player and honestly one of the best people I've had the pleasure of working with. He is incredibly organized, skilled at troubleshooting and testing mobile issues until resolved, provides thorough summaries and reports, and makes any project smooth to work through from beginning to end. He shows the highest level of professionalism, is a clear and effective communicator, and is a very dedicated and hard-working person. I hope to work with him on more projects in the future!
Credentials
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How to Boost Your Productivity with AI Tools
LinkedInJul, 2023- Sep, 2024 -
Becoming an AI-First Product Leader
LinkedInMay, 2023- Sep, 2024 -
Accelerating Your Career with Personal Branding
LinkedInDec, 2022- Sep, 2024 -
Consulting Foundations: Client Management and Relationships
LinkedInAug, 2021- Sep, 2024 -
CISA Cert Prep: 3 Information Technology Life Cycle for IS Auditors
LinkedInOct, 2020- Sep, 2024 -
On Leadership by Jeff Weiner
LinkedInOct, 2020- Sep, 2024 -
Introduction to Web APIs
LinkedInAug, 2020- Sep, 2024 -
Software Project Management Foundations
LinkedInAug, 2020- Sep, 2024 -
Cert Prep: Scrum Master
LinkedInJul, 2020- Sep, 2024 -
Developing Secure Software
LinkedInJul, 2020- Sep, 2024 -
Learning Selenium
LinkedInJun, 2020- Sep, 2024
Experience
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Zira
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Bosnia and Herzegovina
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Software Development
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100 - 200 Employee
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Customer Success Manager
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Jul 2022 - Present
Serve as a trusted advisor for building relationships and driving product adoption. Design educational content and support programs to empower teams to fulfill their goals. Serve as the main point of contact and liaison for clients. Key Responsibilities Plan, lead, organize, and deploy multiple implementation projects Develop trusted advisor relationships with customers Configure software based on business requirements Lead online webinars, consultations, and one-on-one demos to educate customers on the features of our product Serve as the main point of contact and liaison between clients and internal teams Build, own, and execute client success and engagement plans Spearhead internal cross-functional improvement projects Show less
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Wordly, Inc
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United States
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Manager, Success & Support
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Jan 2022 - Jul 2022
Lead and manage the successful implementation of Wordly solutions from end-to-end by maintaining communication throughout the course of the project to meet customer expectations. Key Responsibilities Plan, lead, organize and control multiple project initiatives in accordance with approved scope and schedule. Develop trusted advisor relationships with customers that include understanding each customer strategy, technical environment, and their unique measurements for success. Lead regularly scheduled account reviews with customers to ensure effective usage of Wordly. Serve as the customer liaison for Wordly providing feedback to our teams on how we can better serve our customers and build improved products. Implement technical and customer success policy and procedures for a starting team. Create technical documentation and expand the knowledge base for Wordly customers and employees. Show less
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OfficeWork Software, LLC
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United States
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Software Development
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1 - 100 Employee
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Implementation Project Manager
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Dec 2020 - Dec 2021
Drive overall management of OrgChart Now implementations by analyzing business needs and developing detailed onboarding project plans. Liaison with the customer, technical teams, and integration partners to manage the customer through implementation including software configurations, user acceptance testing, and staff training. Key Responsibilities Define project scope, objectives, and milestones to keep the project on track. Manage the end-to-end implementation, including the client relationship and project plan ensuring milestones and timeline expectations are achieved. Lead post-sales business relationships to a growing portfolio of enterprise customers Analyze customer utilization data to improve customer experience. Collaborate across the organization with field sales, renewals, and technical teams to maximize customer satisfaction. Manage integrations with other systems and set up software according to the project plan Troubleshoot and provide ongoing technical support. Show less
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4insite
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United States
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Software Development
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1 - 100 Employee
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Product Project Manager
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May 2017 - Aug 2020
Spearhead and lead the 4Insite associate application project. Worked with stakeholders and product owners. Conducted ongoing QA/UAT testing. Developed, scheduled, and executed application updates including release documentation. Formulated and presented reports to the CEO, stakeholders, and customers. Served as the application support expert and implemented policies/procedures to improve the team's performance.Key responsibilities Served as a liaison between product owners, end-users, and developers, while ensuring the project within the defined scope.Cross-functional team management in a start-up environment with a proven go-to-market record. Oversaw the product launch along with ongoing customer engagement after the implementation of the software. Skills Agile Product Development/Requirements Reporting & Technical DocumentationUser Acceptance Testing(UAT)QA Testing Project Management/CoordinationProduct Launch/ImplementationsDevelopment Life Cycle (SDLC)Training Programs DevelopmentAndroid/IOS/Windows Customer Relationship ManagementMobile Device ManagementResource ManagementQA Testing Show less
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Technical Support Supervisor
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May 2017 - Oct 2017
Managed the development of the technical support team by interviewing, hiring, and training new and existing employees. Ensured the optimum performance of the team by coaching and developing the technical staff. Developed and maintained proper documentation for each employee. Lead web/mobile application implementations at contracted sites.Key ResponsibilitiesPlanned and implemented policies and procedures for a starting customer support team.Reviewed and submitted payroll transactions to assure the accuracy of paid time.Received recognition from the VP of operations by providing technical support and improving software experience.Ensured prompt and efficient processing of requests by utilizing best ticket triage techniques along with multiple software platformsDelivered technical support for both desktop and mobile applications, while utilizing best software methodologies.SkillsStrong listening, verbal, and written communication skills.Understanding of software methodologies. Ability to multitask with multiple software platforms. Real-time problem analysis and resolution.Quality assurance software testing.Technical Support for both desktop and mobile applications. Show less
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Red Hawk Casino
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United States
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Gambling Facilities and Casinos
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200 - 300 Employee
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Operations Supervisor
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Jun 2011 - Jun 2016
Responsible for the organization of daily employee assignments, employee break schedules and staffing levels. Development and support of training programs for each position and ensure adequate training and development is provided for each employee. Key Responsibilities Interviewing Prepare and maintain employee records Enforce compliance with local jurisdiction gaming laws and Employee regulations as well as the company's internal controls, policies, and procedures. Employee development Customer Success Timely communication to management of all corporate, associate and customer issues. Overview the operation of all slot machines and performance of Slot floor staff. Verification of large money transactions and verification of tax paperwork Show less
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Colusa Casino Resort
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United States
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Gambling Facilities and Casinos
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1 - 100 Employee
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Operations Supervisor
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Mar 2008 - Jun 2011
Overview the operation of all slot machines and performance of slot floor staff in. Effectively communicate with the shift managers of any guest and or team member concerns. Facilitate training, disciplinary action, evaluation and reward of subordinate team members. Key Responsibilities Organizes the assigned shift and area including, daily team member assignments, team member break schedules and staffing levels. Coach and develop team members to maintain and improve on expected levels of performance, promotion and productivity. Verify slot pay outs and maintain security of the monies within the department. Strive to meet revenue goals. Maintain current knowledge of local jurisdiction gaming laws (federal, state, compact, etc.) and attendant regulations, as well as the property's internal controls, policies and procedures. Show less
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Education
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2019 - 2021
University of Phoenix
Bachelor of Applied Science - BASc, Information Technology -
2017 - 2018
University of Phoenix
Associate of Arts - AA, Information Technology -
2015 - 2017
Sacramento City College
Associate’s Degree, Network and System Administration
Community
