Experience

MOTHERLAND COFFEE COMPANY

• South Africa
• 1 - 100 Employee

• Area Operations Manager

  • May 2022 - Present

  Supervise all unit activities and ensure compliance to all company standards. Administer performance of all service staff and schedule and evaluate all outlet operations. Provide training to all employees and maintain all work according to required policies and procedures. Ensure compliance to all security procedures and design strategies. Design and Produce all training manuals and implementation. Full Financial responsibility and store operations in the Region. Overseeing the application of all Company Standards, Policies, Procedures and behavior. Creating new and improving existing Policies and Procedures, reworking of the Standard Operating Procedures. Overseeing inventory, Stock, orders, setting pars, Supplier relations. Management of deliveries from suppliers and the dispatch of goods to outlets. Plan inventory and oversee warehouse efficiency. Participate in budget management and budget implementation processes for the outlets. Prepare monthly reports in-line with company requirements detailing how you and your teams have performed against company targets. Involved in any recruitment and, when required, disciplinary action. Helping the organization’s processes remain legally compliant. Recruit, train and supervise staff. Find ways to increase quality of customer service. Ensuring all operations are carried on in an appropriate, cost-effective way. Improving operational management systems, processes and best practices. Ensure all operations are carried on in an appropriate, cost-effective way. Improve operational management systems, processes and best practices. Formulate strategic and operational objectives. Examine financial data and use them to improve profitability. Manage budgets and forecasts. Perform quality controls and monitor KPIs. Currently Managing 9 Stores in the Gauteng Region.



Shop Vegan SA

• South Africa
• Food and Beverage Retail

• Founder & Operating Partner

  • Jul 2021 - Present

  I created and launched a Vegan Grocer in South Africa. We have a Walk-In store in Pretoria and also offer online shopping with delivery country wide. We offer a full range of Vegan Groceries including Vegan dairy, Vegan meat, Vegan fish, Whole foods, Vegan Sweets, Vegan Snacks and more! I created and launched a Vegan Grocer in South Africa. We have a Walk-In store in Pretoria and also offer online shopping with delivery country wide. We offer a full range of Vegan Groceries including Vegan dairy, Vegan meat, Vegan fish, Whole foods, Vegan Sweets, Vegan Snacks and more!



Legacy Hotels & Resorts

• Hospitality
• 200 - 300 Employee

• Outlet General Manager

  • Mar 2020 - Mar 2021

  Based in the Michelangelo Towers, Sandton it is on the doorsteps for visitors, tourists or locals who just want an exclusive dining experience can come into Parc Fermé and get lost in first-class food and exceptional service. Managing a team of 28-33 staff. Also execute all events booked in the Penthouse/Cupola. Full HR, Marketing, P&L and Training responsibility. Based in the Michelangelo Towers, Sandton it is on the doorsteps for visitors, tourists or locals who just want an exclusive dining experience can come into Parc Fermé and get lost in first-class food and exceptional service. Managing a team of 28-33 staff. Also execute all events booked in the Penthouse/Cupola. Full HR, Marketing, P&L and Training responsibility.



InterContinental Hotels Group (IHG®)

• India
• Retail
• 1 - 100 Employee

• Outlet General Manager - Belgian Cafe Doha, Qatar

  • Feb 2019 - Aug 2019

  Overseeing the biggest Belgian Café in the World (798 seater) currently also the busiest Outlet in Qatar. The Outlet was based in the 5 Star Intercontinental, Doha Beach Hotel in Qatar QR40-50M turnover per annum with around 30 000 guests per month Won 2019 Time Out Award – Highly recommended Overseeing the biggest Belgian Café in the World (798 seater) currently also the busiest Outlet in Qatar. The Outlet was based in the 5 Star Intercontinental, Doha Beach Hotel in Qatar QR40-50M turnover per annum with around 30 000 guests per month Won 2019 Time Out Award – Highly recommended



wagamama

• United Kingdom
• Food and Beverage Services
• 700 & Above Employee

• Multi Site Store Manager

  • Aug 2018 - Feb 2019

  In charge of overseeing Doha Festival City, Lagoona Mall and Mall of Qatar as well as all Marketing and Brand activities.

• Acting Brand Manager

  • Jun 2018 - Aug 2018

  I was acting Brand Manager for a few months whilst the brand manager took extended leave. I was also General Manager at the newly opened Mall of Qatar store during this time (post opening).

• Restaurant General Manager (Pre-Opening MOQ) Ali Bin Ali

  • Mar 2018 - May 2018

  Pre-Opening Team for New site Marketing and Partnership initiativesNew Menu Roll OutRecruiting, training and supervising staffAgreeing on and managing budgetsPlanning menusEnsuring compliance with licensing, hygiene and health and safety legislation/guidelinesPromoting and Marketing of the businessOverseeing stock levelsOrdering suppliesProducing staff rotasHandling customer inquiries and complaintsTaking reservationsGreeting and advising customersProblem-solving Preparing and presenting staffing/sales reports - Full P&L responsibilityKeeping statistical and financial recordsAssessing and improving profitabilitySetting targetsHandling administration and paperworkLiaising with customers, employees, suppliers, licensing authorities and sales representativesMaking improvements to the running of the business and developing the restaurantManaging Contractors



M. H. Alshaya Co.

• Restaurant Manager - The Cheesecake Factory (Pre-Opening Team for 2 Sites)

  • Oct 2015 - Dec 2017

  I am responsible for managing the day-to-day operations of the restaurant ensuring that sales, profitability and customer service targets are met and that the most suitable products and services are available to the customer. I also improve the company's performance and ensure business growth by exploiting opportunities to maximize sales and profitability and by increasing customer satisfaction. Computer skills – Micros FOH system Manage restaurant work groups, Front Desk, Server, Bar and Bakery. Be an inspiration and motivate daily excellence. Help the restaurant reach its financial goals through skillful leadership. On boarding & HR related management of staff Train, mentor and develop staff members so that they can reach their career goals with our growing company Pre Opening and Opening Team Member of 2 sites in the Qatar Market



Let's Deli - Let's Meat - Antonnio's Italian Kitchen

• Manager of 2 Restaurants | Pre Opening Team and Deli Manager of a 3rd Project

  • Oct 2014 - May 2015

  Interacts Managing 2 restaurants next to each other, with 450 seats, 2 production kitchens and 80-100 staff on complex. The restaurant is joined together with a kids play area in the middle and outside. Quality, Quantity, Sanitation, Estimate food consumption, place orders with suppliers, and schedule delivery of fresh food and beverages. Resolve customer complaints about food quality or service. Direct cleaning of kitchen and dining areas to maintain sanitation standards, and keep appropriate records. Monitor actions of staff and customers to ensure that health and safety standards and liquor regulations are obeyed. Cooking, food recommendations, Product Training Check quality of deliveries of fresh food and other goods. Arrange for maintenance and repair of equipment and other services. Total receipts and balance against sales, Recruit, hire, and oversee training for staff. Schedule work hours for servers and kitchen staff. Monitor food preparation and methods, Opening/Closing Procedures Managing the bar, kitchen, staff, stock levels FOH and BOH management Part of Opening Team for Let’s Deli



Adapt IT (Pty) Ltd

• Construction

• Strategic Marketer

  • Nov 2014 - Apr 2015

  Strategic Marketing of the Pretoria Region, Internal Communication, Writing reports, Press Releases. Running the Training Center, Roadshows, Events, Conferences, Catering, Maintaining Brand Standards. Managing Marketing Budgets. Corporate Gifts, Corporate Clothing, Company Brochures, Newsletters, Maintaining Company Blog, Company Website. Sales Support, Presentations, Compiling and presenting information verbally, visually and in writing, Developing, advising and implementing agreed solutions, Promotional activities.



Disney Cruise Line

• United States
• Travel Arrangements
• 700 & Above Employee

• Youth Activities Counsellor

  • May 2014 - Oct 2014

  Interacts with and supervises children by providing a safe and entertaining environment. Provides set-up, clean-up and program support to Youth Entertainment Hosts during facilitated programs and activities occurring on board as well as on Disney's private island, Castaway Cay. Extensively cleans youth spaces throughout day. Maintains and ensures cleanliness of areas to uphold USPH and Disney standards. Meets and greets all guests and could assist with on board registration and check in/out process. Preps food trays for children during meal or snack periods. Spontaneously entertains large volumes of children in absence of planned activities. Occasionally facilitates and presents smaller-scale activities to groups varying in size, requiring the use of a microphone. Functions as Nursery Counselor during high volume periods. Ensures secured programming policies are followed. Occasionally assists with the Port Adventures (shore excursion) operation. Helps with island rentals, beach set-up/clean-up, and games and activities on Castaway Cay. This role has high guest interaction.



Doxa Deo Edendale Independent School

• Marketing & Events Manager

  • Jan 2012 - Dec 2012

  Events Coordinator, Counsellor, Member of the Senior Management Team, and Life Skills Teacher All duties with regard to the marketing of the school within the target market, as well as Communications and Publications functions. I was in charge of the planning and executing of all events. I was one of 3 Counsellors who counselled all students, as well as parents, Lesson planning and preparation, Contact time with pupils, checking and assessing work, attending staff meetings, liaising with parents, monitoring extracurricular activities, ongoing professional development. As a member of the Senior Management Team I was involved in all strategic planning, Executive Forums



GANT Global

• United States

• Assistant Manager

  • Mar 2010 - Dec 2010

  Recruiting, training, supervising and appraising staff. Managing budgets, maintaining statistical and financial records, planning, promoting and marketing the business. Dealing with customer queries and complaints, overseeing pricing and stock control, maximising profitability and meeting sales targets. Ensuring compliance with health and safety legislation, preparing promotional materials and displays. Maintaining Brand Standards, Managing Store, Merchandising, and Staff Management. Admin, Banking, Customer Liaison, Sales Targets, Tracking Daily Sales, Banking and Petty Cash etc.



JBS & Speedo Swimwear - Intimate Apparel

• Store Manager

  • Mar 2009 - Feb 2010

  Managing Store, Merchandising, Stock Control, Admin, Banking. Sales Targets, Staff Training, Marketing, events like fashion shows to promote the store, Customer Liaison. Recruiting, training, supervising and appraising staff. Managing budgets, maintaining statistical and financial records, planning, promoting and marketing the business. Dealing with customer queries and complaints, overseeing pricing and stock control, maximising profitability and meeting sales targets. Ensuring compliance with health and safety legislation, preparing promotional materials and displays. Maintaining Brand Standards, Managing Store, Merchandising. Staff Management, Admin, Banking, Customer Liaison. Sales Targets, Tracking Daily Sales, Banking, and Petty Cash etc.



Satori Group Australia

• Key Accounts/Sales Manager

  • Jul 2008 - Jan 2009

  Organising sales visits, demonstrating/presenting products, establishing new business. Maintaining accurate records, attending trade exhibitions, conferences and meetings. Reviewing sales performance, negotiating contracts. Managing consultants schedules, Managing accounts, Customer Liaison, Sales & Marketing, Events Organising sales visits, demonstrating/presenting products, establishing new business. Maintaining accurate records, attending trade exhibitions, conferences and meetings. Reviewing sales performance, negotiating contracts. Managing consultants schedules, Managing accounts, Customer Liaison, Sales & Marketing, Events



The Brasserie (For Life Holdings)

• Restaurant General Manager

  • Dec 2007 - Jun 2008

  Overseeing entire day to day operation of site – Leading / Directing a FOH and BOH team Head Chef Liaison: Menu Planning & Training, etc. Recruitment, Training & Development, Rosters & Payroll, Personnel Files, Appraisals, Grievance & Disciplinary. Stock Management: Supplier Liaison, Ordering, Invoices, Stock Audits, GP Reporting, Wastage Control, Due Diligence: Hygiene, H&S Records & Maintenance of Property & Equipment. Finance Management: Budgets, P&L, Daily / Weekly Bookkeeping & Reporting re: Sales, Purchasing & Payroll, Forecasting & Business Development. Running of all Operations in restaurant, Cash-up’s, Staff training, OE, Stock takes, Maintenance, Bookings, Stock control, Staff shifts, Events, Customer liaison, GP, Sales targets, Menu planning, Salaries, Recruitment and Induction of new staff, Admin.



OUTsurance

• South Africa
• Insurance
• 700 & Above Employee

• Client Care Advisor

  • Jun 2007 - Dec 2007

  Managing clients insurance profiles, Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken Drive Sales, Client Upkeep, Determine charges for services requested Call Centre Functions, quotes, determining premiums. Preparing insurance policies terms and conditions, Complete contract forms, prepare change of address records Interact with customers to provide information in response to inquiries about products and services Process applications for, changes to, reinstatement of, and cancellation of insurance policies. Duties include reviewing insurance applications to ensure that all questions have been answered, compiling data on insurance policy changes, changing policy records to conform to insured party's specifications, compiling data on lapsed insurance policies to determine automatic reinstatement according to company policies, cancelling insurance policies as requested by agents, and verifying the accuracy of insurance company records. Top 20 company sales performer from my first month on wards



Boston Tea Party

• Entertainment Providers
• 1 - 100 Employee

• VIP Lounge Manager

  • Jan 2006 - Dec 2006

  Approve all VIP table reservations, Complementary Beverage Programs, and packages using company guidelines Drive revenue Ensure all front door policies, and procedures are being followed at all times Accountable for maintaining an energized and profitable club by transferring tables and closing sections as necessary Assist with the development and execution of marketing events Perform basic sales and lead generation functions, strategically targeting certain markets and reaching out to potential sources of revenue or referrals Assist with all Database development, and marketing Assisting the VIP experience and customer service of guests.



Consolidated Venues - In the Gauteng Region

• Nightlife Special Events Coordinator

  • Jan 2000 - Nov 2003

  Assist with negotiations for contracts and booking event venue, arranging for food and beverage, ordering supplies of necessary items and hiring audio-visual equipment, make travel arrangements etc. Collecting information on each project to achieve good productive result. Organize research, visit sites, and find the proper resources so the decisions can be changed into possibilities. Come up with new ideas to improve the planning and implementation process of the project. Serve as liaison with vendors, suppliers on event-related matters. Give assistance to on-site production and clean up area for events when required. Create materials, notebooks, packages, gift bags, registration lists, seating cards, etc. Help in preparing budgets and provide regular progress reports to staff directors for each event project. Keep track of financial expenditure during events- including check requests, invoice, and reporting. Manage appointments and visits to the event space, and scheduling of events on the calendar. Get event contracts ready as requested. Hosting Events Sourcing of Performers, Dj’s Creation of pamphlets, Radio Interviews, Invites, Advertising Promotions and Sponsorships



Sportsmans Warehouse

• South Africa
• Retail
• 200 - 300 Employee

• Sales / Head of Department

  • Jan 2001 - Dec 2001

  The Training of Staff, Product expert, Supervises and coordinates activities of workers in department Sales Targets achieved, and implementing strategies to improve sales Expert Client Advise and up selling Team leader, Listens to customer complaints, examines returned merchandise, and resolves problems to restore and promote good public relations Merchandising, Assigned duties to workers and schedules break periods, work hours, and vacations. Taking care of customer service including handling queries and complaints Managing stock takes, Inspected merchandise to ensure it is correctly priced and displayed Ordered merchandise, supplies, and equipment Polar Expert Overseeing Running, Cycling, Tennis Department



TFG (The Foschini Group) - RJL

• Store Manager

  • Dec 1999 - Dec 2000

  Maintained store staff job results by coaching, counselling, and disciplining employees; planning, monitoring, and appraising job results. Ensured availability of merchandise and services by approving contracts; maintaining inventories. Secured merchandise by implementing security systems and measures. Protected employees and customers by providing a safe and clean store environment. Maintained operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures. Contributed to team effort by accomplishing related results as needed. Strategic Planning, Management Proficiency, Client Relationships, Verbal Communication. Reaching Sales Targets Levi Specialist Merchandising Recruitment and Induction