Carla Alves

Network Engagement and Operations Director at Brokerslink
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Contact Information
Location
PT
Languages
  • English Native or bilingual proficiency
  • Spanish Full professional proficiency
  • Portuguese Native or bilingual proficiency

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Bio

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Experience

    • Switzerland
    • Insurance
    • 1 - 100 Employee
    • Network Engagement and Operations Director
      • Jun 2021 - Present

    • Director of Operations
      • Mar 2019 - Jun 2021

    • Director of Marketing and Communications
      • Jul 2018 - Jun 2021

    • Director of Operations
      • Nov 2013 - Jun 2018

      Management of a global network of insurance brokers and specialty risk & consulting firms in +100 countries on 5 continents; ensure that clients receive the best levels of service in all geographies; develop the relationship with strategic partners, which includes some of the world's leading insurers, and coordinate the marketing and communications areas of the company.A key component of my role is to position Brokerslink as a global, strong and recognized brand in a highly competitive market.

    • Managing Director of Brokerage
      • Sep 2011 - Oct 2013

    • Managing Director of MDS Affinity
      • Sep 2010 - Sep 2011

    • Brazil
    • Insurance
    • Managing Director
      • Jan 2009 - Sep 2011

      Responsible for the distribution and sale of insurance in Sonae Distribuição companies (sub-holding of Sonae Group) and through the website and call center channels. By the time, Seguros Continente was a team of 10 people and a call center with 30 assistants. Responsible for the distribution and sale of insurance in Sonae Distribuição companies (sub-holding of Sonae Group) and through the website and call center channels. By the time, Seguros Continente was a team of 10 people and a call center with 30 assistants.

    • Spain
    • Accounting
    • 1 - 100 Employee
    • Director
      • Jan 2008 - Dec 2008

      New Business Development and Product Manager in Consumer Finance. New Business Development and Product Manager in Consumer Finance.

    • Business Development Director
      • Nov 1998 - Dec 2007

      Leadership and coordination of a business development team of 21 people dedicated to corporate clients, including international accounts. Besides the important business KPI's, another major challenge was managing people. Here my goals were promote knowledge, create a goal-oriented culture and empower by delegation of responsibilities. Other positions held during the years at MDS Portugal: - Deputy Director of the Business Unit - Client Service Coordinator - Account Manager Leadership and coordination of a business development team of 21 people dedicated to corporate clients, including international accounts. Besides the important business KPI's, another major challenge was managing people. Here my goals were promote knowledge, create a goal-oriented culture and empower by delegation of responsibilities. Other positions held during the years at MDS Portugal: - Deputy Director of the Business Unit - Client Service Coordinator - Account Manager

    • Albania
    • Electric Power Generation
    • 1 - 100 Employee
    • Account Manager
      • 1997 - 1998
    • Commercial Assistant
      • 1996 - 1997

Education

  • Porto Business School
    Graduation, Digital Business
    2014 - 2015
  • AESE Business School
    Gestão Estratégica de Grandes Contas
    2013 - 2013
  • INSEAD
    Leading the Effective Sales Force Programme
    2010 - 2010
  • London Business School
    Graduation, Accelerated Development Programme
    2007 - 2008
  • Universidade Católica Portuguesa
    Graduation, Insurance Management
    2003 - 2004
  • Risk & Insurance Research Group
    Captive Insurance Companies Course
    2003 - 2003
  • IPAM
    Graduation, Marketing
    2000 - 2001
  • Centro de Estudos Técnicos Empresariais
    Tax and Advisory Course, Fiscal
    1998 - 1999
  • Atlântico Business School
    Graduation, Financial Management
    1994 - 1999

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