Experience

AIA Colorado

• United States
• Architecture and Planning
• 1 - 100 Employee

• Member Community Director, American Institute of Architects, Colorado Chapter

  • 2019 - 2020

  Greater Denver Area Centralized role contributing to all aspects of AIA Colorado operations to uphold and uplift the architecture profession and practice in the state. Managed two dominant revenue sources for nonprofit organization, nurturing relationships and renewals with paying members and sponsors. Delivered targeted, first-rate customer service and communication for up to 2,500 statewide members, including architects, sponsors, vendors and industry allies. Improved member experience and enhanced value… Show more Centralized role contributing to all aspects of AIA Colorado operations to uphold and uplift the architecture profession and practice in the state. Managed two dominant revenue sources for nonprofit organization, nurturing relationships and renewals with paying members and sponsors. Delivered targeted, first-rate customer service and communication for up to 2,500 statewide members, including architects, sponsors, vendors and industry allies. Improved member experience and enhanced value of membership through performance as responsive, insightful and solution-minded frontline and informational point of contact to address diverse member requests and issues. Contributed to financial and community success of organization through event planning and event execution, including major conferences, exhibitions and galas. Utilized industry best practices and event software to optimize participant experience and maximize ROI for sponsors in events across state. Applied nonprofit, business, and professional association experience to provide strategic guidance and community insights to the leadership, board and staff of this improvement-driven business league.

• Member and Sponsor Engagement Manager, The American Institute of Architects, Colorado Chapter

  • 2017 - 2019

  Denver Provided care-driven service to hundreds of sponsors and exhibitors to help them achieve quantifiable business goals of brand exposure, business positioning and networking. Redesigned sponsorship program to deliver better value and meaning to investors. Vastly improved delivery of sponsor benefits and increased sponsor satisfaction, while saving expenses in benefit fulfillment. Ensured accurate and consistent tracking of revenue activities through improved status reports… Show more Provided care-driven service to hundreds of sponsors and exhibitors to help them achieve quantifiable business goals of brand exposure, business positioning and networking. Redesigned sponsorship program to deliver better value and meaning to investors. Vastly improved delivery of sponsor benefits and increased sponsor satisfaction, while saving expenses in benefit fulfillment. Ensured accurate and consistent tracking of revenue activities through improved status reports, databases and documentation. Provided quantum leap in insights for organization through consolidation and summaries of complex data and trend information.



Western Union Foundation

• Senior Program Manager and Global Grants Manager

  • 2012 - 2016

  Englewood, Colorado Senior Program Manager and Global Grants Manager at the Western Union Foundation, a corporate philanthropy delivering up to $9 million annually in global support to up to 70 countries per year. Through management of several philanthropic programs and corporate responsibility initiatives, delivered the giving strategies of the Foundation to provide economic opportunity through education, job training, life skills and financial inclusion, and to deliver humanitarian relief in times of… Show more Senior Program Manager and Global Grants Manager at the Western Union Foundation, a corporate philanthropy delivering up to $9 million annually in global support to up to 70 countries per year. Through management of several philanthropic programs and corporate responsibility initiatives, delivered the giving strategies of the Foundation to provide economic opportunity through education, job training, life skills and financial inclusion, and to deliver humanitarian relief in times of disaster. Managed all global grants administration for up to 200 grants per year to any of 200 target countries with excellence, accuracy and integrity. Accountable for all IRS, international expenditure responsibility, corporate compliance and audit-ready operations for the grants coming from the corporation. Recognized as the engine that drove the Foundation, performed these vital grantmaking operations as part of a small high-performing team to deliver charitable priorities, achieve annual giving objectives and report public commitments in education, economic opportunity and humanitarian relief. Improved social responsibility image, increased public relations visibility and enhanced customer appeal through foundation activities. Also led external revenue outreach, business partner matching, donor stewardship and volunteer support operations to generate the additional revenue to deliver charitable priorities and annual giving objectives. Specific areas of delivery included: • Program Development, Delivery and Reporting • Grants Administration and Disbursement • Proposal Evaluation and Approval • NGO/NPO Partnerships • Scholarship Programs - Domestic and International • Humanitarian Response and Disaster Recovery • Board Reporting and Presentations • Metrics and Impact Reporting • Communications - Internal and External • Donor Stewardship • Corporate Social Responsibility • Process Improvements and Operating Guidelines • Business Partner Matching • Audit Show less



Western Union

• United States
• Financial Services
• 700 & Above Employee

• Senior Manager, Global Business Intelligence, Financial Services for The Americas

  • 2009 - 2012

  Englewood, CO Senior Manager in the Global Business Intelligence organization of Western Union, the world's largest money transfer company. Led Business Intelligence and Consumer Insights for all business teams in The Americas, including Marketing, Product Planning, Channel Marketing and Sales, providing relevant data and managing risk for hundreds of international end users. Collected, synthesized, analyzed and reported the relevant consumer and market factors affecting Western Union’s… Show more Senior Manager in the Global Business Intelligence organization of Western Union, the world's largest money transfer company. Led Business Intelligence and Consumer Insights for all business teams in The Americas, including Marketing, Product Planning, Channel Marketing and Sales, providing relevant data and managing risk for hundreds of international end users. Collected, synthesized, analyzed and reported the relevant consumer and market factors affecting Western Union’s competitiveness in the market place and provided insightful recommendations to local teams up to executive leadership. Delivered action-oriented consulting services within a fast-paced setting and a lean budget environment, commonly substituting the need to buy outside information or conduct separate studies. Utilized deep expertise to be the voice of the customer on dozens of product, service and communication initiatives. Delivered fact-based summaries and experience-based insights, driving better customer orientation, decision-making and use of limited resources. Scope and expertise included: • Needs-Based Segmentation • Global Brand Tracking • Consumer Research • Macroeconomic Trends • Global Migration Data • Remittances • Competitive Intelligence • Sales and Marketing Materials Show less



Coors Brewing Company

• United Kingdom
• Beverage Manufacturing
• 1 - 100 Employee

• Consumer Insights Manager for Portfolio of Coors Brands

  • 1999 - 2007

  Golden, CO As Consumer Insights Manager, provided broad-based consumer research and business consulting for diverse Coors operations including: • Brand Management, Targeting and Positioning • Ethnic Marketing • International Launches and Expansions • Advertising • New Product and Package Development • New Product Launches • Tracking, Benchmarking, Quality Control Trusted partner for actionable consumer research to promote company growth objectives, launch new products and… Show more As Consumer Insights Manager, provided broad-based consumer research and business consulting for diverse Coors operations including: • Brand Management, Targeting and Positioning • Ethnic Marketing • International Launches and Expansions • Advertising • New Product and Package Development • New Product Launches • Tracking, Benchmarking, Quality Control Trusted partner for actionable consumer research to promote company growth objectives, launch new products and open new markets. Successfully applied total business approach toward insights and recommendations, directing strategy and investment. Appointed to work on each brand in the Coors portfolio, including flagship brands and new craft beers. Core contributor to multiple fast-to-market branch launch teams – domestically and internationally. Demonstrated expertise in market segmentation and led many targeting and repositioning initiatives for current brands. Appointed to manage all consumer aspects in analyzing potential of a dozen new global launch markets. Systematized new approach to streamline comparisons and decisions, resulting in faster go/no-go launch decisions. Created, sold-in and implemented corporate consumer tracking program, the single largest research project in funding and daily visibility, and also standardized advertising research. Initiated first-of-its-kind of Brand Health Alerts, to provide fast tactical information to top management. Administered annual plans and budgets in challenging legal alcohol environment. Managed and developed staff to highest performance. Show less



Ford Motor Company

• United States
• Motor Vehicle Manufacturing
• 700 & Above Employee

• Market Research Analyst for Strategic and Quality Research, Market Research Office

  • 1996 - 1999

  Detroit, MI Dual assignment in two top-level corporate research groups at the Ford Motor Company Headquarters in Detroit. • Strategic / Futures Research • Ongoing Quality Studies Strategic / Futures Research Member of core founding team for Ford’s largest-ever global segmentation research, which led the company’s transition to brand portfolio management. Led multi-million dollar U.S. project, starting with the design phase and continuing through analysis and large-scale… Show more Dual assignment in two top-level corporate research groups at the Ford Motor Company Headquarters in Detroit. • Strategic / Futures Research • Ongoing Quality Studies Strategic / Futures Research Member of core founding team for Ford’s largest-ever global segmentation research, which led the company’s transition to brand portfolio management. Led multi-million dollar U.S. project, starting with the design phase and continuing through analysis and large-scale roll-out to areas in and beyond Ford. Following that success, expanded and took over similar responsibilities for a pan-European market segmentation and a Brazil segmentation. Presented extensively to international audiences to guide marketing and product development. Ongoing Quality Studies Managed the improvement, analysis and delivery of the corporate system for loyalty tracking, over time and globally, for use in company-wide health charts. Appointed as main contact and reporter for several syndicated industry studies critical to management and public affairs (e.g. J.D. Power). Show less



The Procter & Gamble Company

• Software Development
• 1 - 100 Employee

• Market Research Supervisor for Brand and Product Research

  • 1992 - 1996

  As Market Research Supervisor, managed the consultation, design, execution, analysis, and reporting of qualitative and quantitative consumer research at all stages of the product life cycle – in both brand/advertising and technical center assignments. Technical Center Assignment Products Research Supervisor working with business partners to determine and conduct all research for product development, packaging development, safety, and futures work for the Skin Care Category… Show more As Market Research Supervisor, managed the consultation, design, execution, analysis, and reporting of qualitative and quantitative consumer research at all stages of the product life cycle – in both brand/advertising and technical center assignments. Technical Center Assignment Products Research Supervisor working with business partners to determine and conduct all research for product development, packaging development, safety, and futures work for the Skin Care Category brands at a technical center. Accomplishments included multi-country studies, teen research, manufacturing testing, benchmarking, and segmentation. Brands worked on: Oil of Olay, Clearasil, Bain de Soleil, new products, global initiatives. Brand/Advertising Assignment Brand Research Supervisor for Fabric Conditioner Category (Downy, Bounce, Febreze, other new products). Led brand team partners through research supporting brand management, advertising and art, and product development for the Fabric Conditioner Category brands at global headquarters. Each of these assignments included planning research budgets, allocating resources and managing personnel. Show less



Price Waterhouse Management Consultants

• Staff Consultant at Client Sites, Management Consulting Systems

  • 1991 - 1992

  Chicago, IL Management Consulting Systems. Delivered core consulting and marketing services as a Systems Consultant on-site at client locations. Clients included: Baxter Healthcare, Gerber Baby Foods, Procter & Gamble.