Tech Support Specialist

• Apr 2023 - Present

-Delivered exceptional technical assistance to business clients, resolving their tech related issues promptly and efficiently via phone and email. -Maintained accurate and up-to-date records of client interactions, technical issues, resolutions, and additional actions taken. -Actively participated in training sessions and continuous learning opportunities to enhance technical expertise and provide reliable support to clients. -Documenting processes along with leadership teams to facilitate process learning purposes. Show less

Project Specialist

• Aug 2022 - Apr 2023

Executing multiple retail projects by being the primary point of contact for representatives across the US, guiding outcomes for all projects. Identify areas of opportunity for existing clients helping them become more efficient with the products and services, including revenue generation opportunities. Interviewing prospective full-time, part-time, and contract merchandisers across the US, assessing experience compatible with the project aim in order to screen out non-qualified candidates. Providing daily follow-ups and feedback to associates to provide top-quality service experience to the company’s clients. Setting appointments in AWS SNS built system. Show less

• Nov 2021 - Aug 2022

Handled 6 member team, following standard operational procedures, providing team leader with daily operational reports, managing daily support and operational inquiries within different teams. Providing guidance to multiple team members when needed, keeping them updated with best practices and new process updates. Cascading process updates provided by project manager.

• Feb 2021 - Nov 2021

Scheduling repairs for a 500+ fleet along with 7 team members, working towards SLA compliance and following systematic operational processes provided by project managers, contacting service providers, drivers and dispatchers to align repair appointments.

Customer Service Representative

• Jul 2019 - Aug 2020

Worked along with 12 team members, providing support when needed to entry level representatives. Retail customer service tasks. Troubleshooting, product information, retail billing related process. Refunds, cancellations and compensations. Worked along with 12 team members, providing support when needed to entry level representatives. Retail customer service tasks. Troubleshooting, product information, retail billing related process. Refunds, cancellations and compensations.

Customer Service Representative

• Nov 2017 - Mar 2018

Retail department, billing related processes and claims. Retail department, billing related processes and claims.