Guest Service Agent

• May 2023 - Present

Batista/ Barista Trainer

• Sep 2019 - Jun 2022

• Championed customer service efforts by spearheading all aspects of customer engagement, including anticipating customer needs, providing tailored solutions, and promptly resolving issues, resulting in a 50% increase in customer retention and exceptional customer satisfaction. • Trained and mentored newly hired baristas to excel in their roles by equipping them with the essential skills and knowledge needed to deliver exceptional customer service. • Prioritized customer satisfaction to ensure recurring business while ensuring compliance with local health and safety regulations by adhering to food handling procedures and reducing health hazards. • Maintained brand consistency and enhanced store aesthetics by ensuring compliance with Starbucks merchandising and signing standards. Show less

Fullfillment Associate

• Jun 2019 - Aug 2019

• Demonstrated exceptional professionalism and a strong work ethic to consistently surpass daily, weekly, and monthly fulfillment center goals, resulting in an overall increase in productivity. • Operated PIT machine proficiently to efficiently load and stock items while strictly adhering to OSHA safety regulations, thereby reducing workplace accidents. • Proactively identified and addressed areas for improvement in warehouse processes and procedures, leading to the implementation of new workflow systems that resulted in a decrease in fulfillment times. Show less

Stylist

• Apr 2019 - Jun 2019

• Delivered exceptional customer service to customers and brides via phone and in-person interactions, achieving a 5-star customer review. • Expertly managed calendars, scheduled appointments with exceptional efficiency, while processing paperwork related to customer orders, resulting in a remarkable achievement of working with over 20 brides in just 3 months, surpassing the average workload. • Provided honest and valuable feedback to brides during consultations to ensure their confidence and satisfaction. • Maintained a welcoming and comfortable environment for customers and brides, generating positive word-of- mouth referrals and increasing store revenue. Show less

Cashier

• Oct 2017 - Apr 2019

• Served as the primary point of contact for customers, ensuring an exceptional store experience for each individual, resulting in high guest satisfaction rating based on customer feedback surveys. • Demonstrated exceptional service and performed at a fast-paced level during major store events and sales, including Black Friday, which resulted in a significant increase in customer traffic and a substantial boost in sales revenue compared to previous years. • Managed cash handling processes for guest checkout, successfully balancing cash drawer at the end of each day, resulting in a high level of accuracy and trust from management. • Maintained impeccable organization of the store layout, allowing guests to easily navigate through the store and locate desired items, resulting in a significant reduction in customer complaints regarding store layout and organization. • Provided personalized assistance and product recommendations to guests, resulting in an increase in upsells and cross-sells, contributing to an increase in sales revenue annually. Show less

Clerk Coordinator

• Mar 2015 - Jul 2017

• Coordinated seamless patient care by ensuring every employee responsible for patient experience was aware of patient needs. • Managed patient transportation coordination and bed availability, by arranging housekeeping under 30 minutes leading to a reduction in average patient wait time. • Ensured strict HIPAA compliance at all times while handling patient documents and relaying information, resulting in zero data breaches or confidentiality violations. • Provided comprehensive patient support via phone, transferring calls to the appropriate departments while providing compassionate care and emotional support to patients and their families leading to positive feedback. Show less

Center Admin

• Sep 2014 - May 2015

• In charge of taking payments • Responsible for opening and securing center • Made sure valuable equipment was secure and safely stored away • Made phone calls and helped parents enroll their students in our programs •Educated parents about information concerning different tutoring packages and programs • In charge of taking payments • Responsible for opening and securing center • Made sure valuable equipment was secure and safely stored away • Made phone calls and helped parents enroll their students in our programs •Educated parents about information concerning different tutoring packages and programs

Teacher Assistant

• Dec 2013 - May 2015

• File reports • Organize binders and materials for incoming students • Maintained cleanliness of facility • Assist teachers with different supplies for each student • Help manage the center • Answer phones/Make phone calls/Take messages • Check in students and Take attendance • File reports • Organize binders and materials for incoming students • Maintained cleanliness of facility • Assist teachers with different supplies for each student • Help manage the center • Answer phones/Make phone calls/Take messages • Check in students and Take attendance