Experience

INEOS Compounds

• United Kingdom
• Chemical Manufacturing
• 1 - 100 Employee

• Product Technician

  • Jul 2021 - Present

  •Day to day tasks within Technical department including development and testing of new material and solving customer complaints requiring strong knowledge of both our products and production process. •Small scale production of development grades for customer approval, operation of pilot scale production equipment to replicate full size plant production. •Responsibilities with interdepartmental projects such as implementation of new packaging and CAPEX project. CAPEX project is being used for my Six Sigma Green Belt qualification. •Assisting operations team on plant with production trials of new grades or process improvements. •All work carried out is completed following INEOS 20 Safety Principles. Show less



EDF (UK)

• United Kingdom
• Utilities
• 700 & Above Employee

• Customer Service Representative

  • Jul 2020 - Jun 2021

  •Telephone advisor for customer service. •Use of SAP to input customer data and fulfil queries/tasks required for customer concerns. •Complaint management and taking responsibility for customer, liaising with other departments to solve more complex issues. •Scheduling of complaint resolutions, follow up via email and telephone. •Telephone advisor for customer service. •Use of SAP to input customer data and fulfil queries/tasks required for customer concerns. •Complaint management and taking responsibility for customer, liaising with other departments to solve more complex issues. •Scheduling of complaint resolutions, follow up via email and telephone.



Halfords

• United Kingdom
• Retail
• 700 & Above Employee

• Customer Service Assistant

  • Jun 2020 - Jul 2020

  Temporary contract at Branch previously worked for whilst waiting to start at EDF. Temporary contract at Branch previously worked for whilst waiting to start at EDF.



PPG Industries

• Utilities
• 100 - 200 Employee

• Process Administrator

  • Mar 2020 - Apr 2020

  Laid off due to COVID Pandemic- • Worked primarily on process improvement project, liaising with other departments and colleagues to gain information on production processes and awareness of procedures on site. • Experience of collecting process data from various process data logging systems used on site, also including written batch sheets. • Analysis of process data was conducted using MiniTab to determine process characteristics being in or out of control to highlight which processes needed improvement on site. This was with prospects of applying lean six sigma to culprit processes, six sigma analysis was conducted on MiniTab. • Assisted with batch adjustments within process department on problem batches highlighted in daily production meetings. • Used QC test methods in lab following SOP’s to confirm batch adjustments would bring product back into specification. Show less

• Keyholder

  • Feb 2020 - Mar 2020

• Customer Service Assistant

  • Jul 2018 - Feb 2020

  • Work both on the till and outside fitting car bulbs, wipers, batteries and radios.• Working with different cars each day I work in a logical manner to complete the task. Using practical skills I have gained from working on my own car I adapt them as necessary, every car has different ways of doing things and it is very hands on.• Gained both people skills and telephone skills, very confident taking phone calls for customers regarding orders and bookings at the store. • Cash handling skills.• Business admin including booking in stock, deliveries and adjusting stock file errors. Show less



Harvest Pet Products

• Food and Beverage Manufacturing
• 1 - 100 Employee

• Factory Worker

  • Jul 2015 - Sep 2017

  • Worked shifts on various production lines wherever I was needed, jobs including wrapping, loading, palletizing and stocking. • Given responsibility of the company’s mass balance audits for Tesco products, created new excel spreadsheets and refined the audit process. • Learnt how to operate and fix various industrial wrapping and packing machines, solving errors and breakdowns on the production lines. • Experience of a fast paced industrial environment where deadlines had to be met. Show less



Novartis

• Switzerland
• Pharmaceutical Manufacturing
• 700 & Above Employee

• Chemical Engineer Shadow

  • Jun 2011 - Jun 2011

  • Worked alongside a Chemical Engineer in one of the Pharmaceutical Production Buildings. • Helped in problem solving during the plant start-up after shutdown. • Checked adjusted digital PID’s were copied over correctly, meeting with a member of the design department to correct any issues. • Using the production software (SCADA) to backtrack old production batches, collecting data from these to present in a Root Cause Analysis Meeting. • Attended a HAZOP meeting. • Assisted an instrumentation and control contractor around the production building, checking new control systems were working correctly. Show less