burhan alzaben
Area Business Manager (ABM) at OYO Arabia- Claim this Profile
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Bio
Experience
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OYO Arabia
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United Arab Emirates
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Hospitality
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1 - 100 Employee
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Area Business Manager (ABM)
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Jan 2019 - Jul 2020
Saudi Arabia My OYO journey: I have started in Jeddah city as Operation Manager, in less than a month I was relocated to Abha city to launch the first OYO hotel in Abha on February 2019, In August 2019 and after successfully establishing the first OYO hotel in Abha i have been relocated to Riyadh city to manage 3 star hotels, in December I was promoted to Area Business Manager (ABM). Area Business Manager Tasks: … Show more My OYO journey: I have started in Jeddah city as Operation Manager, in less than a month I was relocated to Abha city to launch the first OYO hotel in Abha on February 2019, In August 2019 and after successfully establishing the first OYO hotel in Abha i have been relocated to Riyadh city to manage 3 star hotels, in December I was promoted to Area Business Manager (ABM). Area Business Manager Tasks: • Providing evidence and reports of KPIs to managers on a monthly basis. • Identifying business risks and opportunities through the analysis of information and results. • Managing OYO business, and properties remotely. • Managing multiple OYO 3 star and 4 star hotels with F&B and non F&B. • Increase sales and revenue. • Increase guest experience and satisfaction. • Addressing the owners and investors concerns and issues. • Addressing L4, and L5 gust escalations. • Ensuring all properties are up to OYO standards. • Training team members on programs: HMS ( OYO OS ) , CRS , lifeline , and krypton Operation Manager Tasks from Jan 2019 to 30 NOV 2019: • Managing multiple OYO 3 star hotels and apartments. • Reception training In HMS (OYO OS) and customer interaction. • Housekeeping training in soft and deep cleaning and customer interaction. • Managing the reconciliation between the tow companies. • Managing the inventory. • Managing the prices in the hotel and Online Travel Agency (OTA). • Increase occupancy by Increase rating, guest satisfaction and experience. • Addressing the guest issues and solving their problems. Show less
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International paper industry
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Hong Kong
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Appliances, Electrical, and Electronics Manufacturing
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1 - 100 Employee
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Production & Operation manager
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Mar 2013 - May 2017
Jeddah, Saudi Arabia Operation & Production Management Tasks: • Increasing production rate. • Reduce production costs. • Reorganize factory potential. Projects assigned: • Developed and operating a data center. • Connecting the branches and warehouses to the data center. • Supervise the training of a new ERP system (oracle).
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Production & Operation manager & assistant of (deputy GM)
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Mar 2013 - May 2017
Saudi Arabia
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Marketing Officer
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Apr 2012 - Feb 2013
Jeddah, Saudi Arabia Assigned IPSOS program for marketing research and analysis for future planning. Coordinate between departments.
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Education
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College of Business Administration (CBA)
Bachelor, Marketing & Business Administration