Bryan Yan
Technical Sales Support, Technical Specialist at Sato Australia PTY Ltd- Claim this Profile
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Mandarine Native or bilingual proficiency
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English -
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Japanese -
Topline Score
Bio
Jean marc Kee-mew
Tell him your hardware and software problems and he will fix it without wasting much of your time. Effective and quick technical support
Jean marc Kee-mew
Tell him your hardware and software problems and he will fix it without wasting much of your time. Effective and quick technical support
Jean marc Kee-mew
Tell him your hardware and software problems and he will fix it without wasting much of your time. Effective and quick technical support
Jean marc Kee-mew
Tell him your hardware and software problems and he will fix it without wasting much of your time. Effective and quick technical support
Credentials
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SATO Certified Engineer
SATO Global Business Services Pte LtdFeb, 2015- Sep, 2024
Experience
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Sato Australia PTY Ltd
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Australia
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IT Services and IT Consulting
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1 - 100 Employee
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Technical Sales Support, Technical Specialist
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Jan 2008 - Present
• Work closely with sales team and customers in pursue of best solutions; • Analyse customer requirement and document the project scope; • Prepare proof of concept and solution demonstration; • Organize trial and promote project progress; • Trouble-shoot via phone, email, and remote control; • Follow up opened cases and update to stakeholders; • Maintain Managed Services for key customers; • Provide training for both users and the internal sales team. Achievements: • Delivered 50+ successful solutions with favourable feedback. • Built the trust with the key customers such as ALDI, Sorbent, Manheim, Bega, etc. • Praised by the director, managers, and customers many times. • Optimized the Managed Services procedure. Show less
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Software Engineer
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Jul 2001 - Mar 2007
. Analyse the requirement and design the application; . Complete coding and testing; . Prepare test plan and test cases; . Perform audit and review at different stages; . Investigate and fix bugs and issues; . Coordinate project and promote the progress. . Analyse the requirement and design the application; . Complete coding and testing; . Prepare test plan and test cases; . Perform audit and review at different stages; . Investigate and fix bugs and issues; . Coordinate project and promote the progress.
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Education
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1997 - 2001
Shandong University
Bachelor's degree, Mechatronics, Robotics, and Automation Engineering
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