Corporate Governance Specialist

• Jun 2023 - Present

Member Governance Specialist

• Apr 2022 - May 2023

Member Governance Coordinator

• Sep 2021 - May 2023

Supports five regions across Canada, the US and the UK by preparing schedules for monthly branch meetings, creating monthly funding reports to be presented at the Regional Council. Liaising with different fraternal stakeholders as needed to ensure programs are updated and executed in a timely and accurate manner.Managing funding programs available to member leaders for community outreach and events as the program lead. Assisting with bylaw and policy review and updates. Facilitate the preparation of presentations and proposals for the Fraternal Consultation Group and Board Meetings. Create and update process guides for each program to ensure terms of reference, documents and member governance polices are adhered to.. Participate in planning and development meetings for new projects ad-hoc. Tracking program applications and funding using excel tools. Automated manual reporting processes using Power Query and Visual Basic macros to reduce report compilation times by up to 90%. Manage social media grants, charity donations and fund allocation between regions. Show less

(PAC) Payments Administrator

• Jan 2021 - Sep 2021

Managing, organizing and updating relevant data and information into the administration systemValidating Payment information received from members.Processing pre-authorized checking payments and updating banking details as required and neededCommunicating and corresponding with members and agents regarding payment record revisions.Assessing product guidelines to ensure changes meet legislative and corporate requirements.Reviewing and processing Notice of Changes received from Financial Institutions whileupdating member file information if required.Assisting and supporting other team members as required during vacation, absences and peakworkload periods. Show less

Service Center Representative

• Sep 2019 - Jan 2021

Professionally take inbound calls from members and agents for queries regarding certificates, payments, disbursements, and memberships among other duties. Create cases, ensuring that they are delegated to the appropriate teams and departments. Assist members with Foresters portal registration and provide accurate information about member benefit packages and life insurance coverage. Liaise with different departments to ensure that the team is successful by assisting in the achievement of the department’s service level goals. Contribute and seek opportunities to improve results of the organization. Show less

Disputes Officer

• Sep 2017 - Jul 2019

* Case management and resolution * Payment Processing * Customer Service * Data Analysis * Analytical Problem Solving * Data Entry * Case management and resolution * Payment Processing * Customer Service * Data Analysis * Analytical Problem Solving * Data Entry

Data Systems Agent

• Feb 2017 - Sep 2017

* Data Entry * Batching, Equipment log and Imaging * Time-sheet entry and editing * Scheduling * FAMIS/FMIS * Vehcile Route Equipment Assignments * Key management * Data Entry * Batching, Equipment log and Imaging * Time-sheet entry and editing * Scheduling * FAMIS/FMIS * Vehcile Route Equipment Assignments * Key management

Administrative assistant

• May 2013 - Aug 2013