Experience

Shaftesbury Town Council

• United Kingdom
• Government Administration
• 1 - 100 Employee

• Town Clerk

  • Dec 2021 - Present

  I provide inspiring leadership as the Head of Paid Service in the strategic management of the Town Council. I lead my team to deliver high quality, value for money services which meet the needs, aspirations and expectations of Shaftesbury residents and visitors in line with the direction given by the elected Members.I actively foster and develop relationships with third party organisations of all types, other tiers of Local Government, neighbouring Councils and the voluntary sector to enhance Shaftesbury as a location to live, work and visit.I manage effective processes to ensure that the Council meets its obligations for lawful operation and sound governance. Show less

• Deputy Town Clerk and Projects Manager - CiLCA qualified

  • Oct 2017 - Dec 2021

  End to end management of the community-led Shaftesbury Neighbourhood Plan. Over 3,500 hours invested in producing the plan that led to a ‘yes’ vote in the public referendum in May 2021.Various large scale projects including raising the profile of Shaftesbury as a visitor destination, pedestrianisation of the High Street during the pandemic and development of the local walking/ cycling route known as the Shaftesbury Loop.Working with stakeholders, including Dorset Council, community champions and lead councillors to deliver the council resolutions.Delivering the council’s five-year Strategic Plan – quarterly review to keep projects on track, to timescale and within budget. Providing verbal updates and written reports to council on a weekly basis.Clerking committee and council meetings whilst deputising for the Town Clerk. Proactive communication with the business community and external stakeholders with the continual drive to raise the profile of Shaftesbury Town Council within the community.Working with new stakeholder group to lead and motivate a brand new support group of 118 volunteers supporting over 2,000 members of the community during the pandemic. Show less



BlueBrie consultancy services/ FNQVI Volunteers, Cairns, Queensland, Australia

• Business & Community Development Consultant

  • Jan 2016 - Oct 2017

  Full ownership, responsibility and end-to-end management of the VEXPO (Volunteer EXPO) project as a volunteer (whilst living in Australia) Concept to delivery of the Discover Wimborne project in April 2017 – in partnership with the Wimborne BID Worked in collaboration with the president of the board and trustee team to plan and execute the 2016 FNQ (Far North Queensland) Volunteer EXPO Development of a toolkit to share best practice with Volunteer Management Communicating the progress of the project with the board of trustees highlighting achievements and managing the risks Show less



Julia's House

• United Kingdom
• Non-profit Organizations
• 1 - 100 Employee

• Retail Area Manager

  • Apr 2014 - Jan 2016

  I was proud to have led a team of 11 shop Managers and 350+ Volunteers as the Area Retail Manager for Julia's House. During my time in this role I introduced Retail policies and procedures in order to drive a consistent approach to managing all aspects of the operation including the Customer experience. I am very passionate about people and my leadership style is well respected by all members of the direct and wider team. My proudest moment was when the Retail profit for 2015 exceeded the trustees expectation and I was able to celebrate the improvements in performance with the Retail team. Julia's House is the only Children's hospice charity in Dorset dedicated to helping life-limited children and their families across the county and in South Wiltshire. Show less



Marks and Spencer

• United Kingdom
• Retail
• 700 & Above Employee

• Store Manger/ Project Manager/ Business Connector

  • Mar 2003 - Apr 2014

  Mitigated all risks and turned around under-performing shops in to profitable and high performing stores.Championed and coached the store teams on business change and continuous improvement. Large scale restructure projects across the Home Counties region.Accountable for leading the store teams to deliver business strategy across all KPI’s.Regional coach / mentor for external Managers recruited into the business.National Assessor for recruitment of Graduates and new Managers into the business.Position held: Business Connector (2012 – 2013)Conversion of pro-bono support equated to £297K over the 12-month period.Development of the Community Forum - worked with members of the community, business and council to enhance a cohesive approach to driving a united and sustainable approach to change.Development of projects linked to Education, Employment and Enterprise.Building new sustainable relationships through trust, respect and credibility.Collation of projects to demonstrate return on investment for the period of secondment. Show less

• Store Manager

  • Jan 2008 - Oct 2010

  Store Manager OxfordAccountable for delivering an annual sales plan of £43MLed a team of 5 Commercial Managers to exceed the business KPIsBest performing store in the Region in 2008/9 across all KPIsDedicated significant time on coaching and developing the store management team on effective Business Leadership and competency based skillsRegional coach / mentor for external Managers recruited into the businessNational Assessor for recruitment of Graduates and new Managers into the business Show less

• Store Manager

  • Jan 2005 - Jan 2008

  Store Manager West Quay, SouthamptonAccountable for delivering an annual sales plan of £35MExceeded sales growth by 22% based on 2 year historic data.Project Managed store development effectively with zero impact on Customer satisfaction and Employee morale.Regional support role for driving and managing the People Strategy

• Store Manager

  • Mar 2003 - Jan 2005

  Store Manager Poole £12M turnoverStore Manager Bournemouth £25M turnover



Tesco

• Jordan
• Business Supplies & Equipment
• 700 & Above Employee

• Customer Service Manager

  • Nov 1988 - Mar 2003

  Customer Service Manager Duty Manager/ Deputy Store Manager of Extra Store with turnover of 80M Project Managed Store development - liason Manager between retail and contractors. Regional Coach for New in role Managers - responsible for training and integration into the business Customer Service Manager Duty Manager/ Deputy Store Manager of Extra Store with turnover of 80M Project Managed Store development - liason Manager between retail and contractors. Regional Coach for New in role Managers - responsible for training and integration into the business



Nat West Bank

• United States
• Investment Management

• Regional Sales Manager

  • Jul 1980 - Oct 1988

  Progressive career path developing from Office junior to Regional Sales Officer. Responsible for Training and coaching branch staff in product knowledge and selling skills Progressive career path developing from Office junior to Regional Sales Officer. Responsible for Training and coaching branch staff in product knowledge and selling skills