Experience

Brabazon Pump, Compressor & Vacuum

• United States
• Industrial Machinery Manufacturing
• 1 - 100 Employee

• Service Manager

  • Jun 2022 - Present



Primo Water Corporation

• United States
• Food and Beverage Services
• 500 - 600 Employee

• District Operations Manager

  • Dec 2016 - Jun 2022



Glacier Water Services, Inc. (Acquired by Primo Water December 2016)

• United States
• Manufacturing
• 1 - 100 Employee

• District Manager

  • May 2014 - Dec 2016

  Oversee and supervise the activities of nine service technicians thatservice and maintain over 400 water vending machines and self-bagging ice machines.These machines are located throughout Wisconsin, Illinois, North Dakota, Minnesotaand Upper Peninsula of Michigan.Glacier Water's vending machines are located in major retailers such as Walmart,Jewel, Whole Foods, Roundy’s, Kroger and other smaller independently owned grocerystoresPerform routine inspections of water vending machines serviced by technicians toensure that machines are maintained in accordance to the Company’s qualitystandards.Ensure that all cash collected is secured and that all meter readings are recordedand transmitted or reported on a daily basis for all scheduled machines.Make changes regarding technician’s route to maintain maximum efficiency as storelocations are added or removed.Interacts with the Company’s clients on a regular basis.Prepare and conduct periodic oral and written job performance reviews of servicetechnicians.Recruit and select associates that positively reflect the Company’s values anddirects and/or may perform the necessary initial and post-hire training.Communicate importance of public safety to prevent any potential safety hazards tothe public and potential liability exposure to the company



American TV

• United States
• Retail
• 100 - 200 Employee

• Installation Manager Home Theater/Mobile Electronics

  • Jan 1999 - Apr 2014

  Resolved customer questions, issues and complaints.Successfully managed the activities of 20 installers at multiple store locations.Maintain a wage to income ratio of 50% or less by maintaining installer's schedules for most cost effective usage of timeManage over $100,000 in parts inventory Maintained a CSI score of 4.5 or higher on a scale of 1-5 for Installation DepartmentsInterviewed, hired and trained new installers in the proper installation procedures and techniquesHelped sales department in the design and sales of home theater and car stereo systemsBuilt and maintained a positive working relationship between the Installation Department and Sales Department



Carphones+

• United Kingdom
• Retail Office Equipment

• Installation Manager

  • Oct 1992 - Jan 1999

  Resolved customer questions, issues and complaints.Successfully managed the activities of 6 installers in multiple locations.Maintained installer's schedules for most cost effective usage of timeInterviewed, hired and trained new installers in the proper installation procedures and techniquesOversaw dealership services division and maintained a profit margin of over 50%Maintain parts inventory for five install centers Resolved customer questions, issues and complaints.Successfully managed the activities of 6 installers in multiple locations.Maintained installer's schedules for most cost effective usage of timeInterviewed, hired and trained new installers in the proper installation procedures and techniquesOversaw dealership services division and maintained a profit margin of over 50%Maintain parts inventory for five install centers



Auto Stereo

• Mexico
• Individual and Family Services

• Installation Manager

  • May 1989 - Oct 1992

  Resolved customer questions, issues and complaints.Successfully managed the activities of 4 installers to cover store hoursMaintain installer's schedules for most cost effective usage of timeInterviewed, hired and trained new installers in the proper installation procedures and techniquesCoordinated the pickup and delivery of cars from dealerships for install jobs for the Dealer Services Division Resolved customer questions, issues and complaints.Successfully managed the activities of 4 installers to cover store hoursMaintain installer's schedules for most cost effective usage of timeInterviewed, hired and trained new installers in the proper installation procedures and techniquesCoordinated the pickup and delivery of cars from dealerships for install jobs for the Dealer Services Division