Experience

Bottom Line Systems
• United States
• Hospitals and Health Care
• 1 - 100 Employee
• Regional Supervisor

  • Sep 2017 - Present


KentuckyOne Health

• United States
• Hospitals and Health Care
• 400 - 500 Employee

• Physician Practice Director

  • Aug 2016 - Apr 2017

  Managed 7 Physician offices totaling 27 Providers. Managed Clinic staff on day-to-day operations. Improved Patient Satisfaction scores through all 7 practices from 50th to 80th percentile. Initiated compliance regulations and policy standards in all practices. Monitored employee performance against goals and policies. Kept all practices adequately staffed for patient and employee satisfaction. Monitored budget and goals for all practices. Worked daily with Practice Managers on office workflow. Monitored pay-roll, overtime and all expenses for budget purposes. Worked with all staff on ideas for long-range planning. Made customer service number 1 goal and improved morale across the board. First point of contact for all employee and patient complaints. Served as liaison for all practices with all departments in the organization.



Humana

• Brazil
• Professional Training and Coaching

• Credentialing Manager

  • May 2013 - Nov 2015

  Driving daily operations. Serve as a liaison between providers and members. Serve as a liaison between departments, markets and vendors. Handled all projects for the department. Coach, Trainer and Mentor to the Louisville and Cincinnati Data Center. Contributed to the interviewing, hiring and yearly budget planning. Driving daily operations. Serve as a liaison between providers and members. Serve as a liaison between departments, markets and vendors. Handled all projects for the department. Coach, Trainer and Mentor to the Louisville and Cincinnati Data Center. Contributed to the interviewing, hiring and yearly budget planning.



St. Bernard Catholic Church

• Religious Institutions
• 1 - 100 Employee

• Volunteer/Plant Operations

  • Oct 2011 - May 2013

  Day to Day activities to keep Church/School functioning. Day to Day activities to keep Church/School functioning.



The Rawlings Group

• United States
• Insurance
• 700 & Above Employee

• Operations Manager

  • Jun 2000 - Sep 2011

  Responsible for driving recoveries in the daily operations for over 225 Subrogation Analysts. Worked as a liaison and Account Manager for Health Care Clients. Monitored process of litigation on a daily basis for status updates on lien settlements to maximize recoveries. Reviewed insurance contract’s and relevant case law daily. Worked closely with the Legal and Sales Department to maximize recovery potential. Responsible for driving recoveries in the daily operations for over 225 Subrogation Analysts. Worked as a liaison and Account Manager for Health Care Clients. Monitored process of litigation on a daily basis for status updates on lien settlements to maximize recoveries. Reviewed insurance contract’s and relevant case law daily. Worked closely with the Legal and Sales Department to maximize recovery potential.



Cintas

• United States
• Facilities Services
• 700 & Above Employee

• Training and Development Coordinator

  • May 1996 - May 2000

  Trained and developed all new Service Sales Representatives for the Facility Services Division. Created the training materials for all new hires. Grew the department from 2 routes to 13 and revamped entire route structure. Responsible for weekly operating report, employee performance tracking report, contract renewals, price increases, expense reports, and supply orders. Implemented the Goodwill Policy for all accounts. Responsible for improvement processes, weekly meetings, safety meetings, and corrective action teams.