Experience

TWN Communications

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Senior Solutions Engineer

  • Oct 2018 - Present

  Tampa, Florida, United States Design and Oversee Fixed-Wireless Internet Site Builds and Upgrades Design Inside Plant Equipment and Oversee Deployment for Fixed-Wireless Sites Specify, Purchase, Provision, and Deploy Network Equipment for Fixed-Wireless Sites Design and Deploy Managed Enterprise WiFi Solutions | Create Cost Analyses Troubleshoot and Resolve Customer Network Incidents | Resolve Chronic Problems Research, Test, and Develop New Fixed Wireless Hardware Technology Solutions Determine Best… Show more Design and Oversee Fixed-Wireless Internet Site Builds and Upgrades Design Inside Plant Equipment and Oversee Deployment for Fixed-Wireless Sites Specify, Purchase, Provision, and Deploy Network Equipment for Fixed-Wireless Sites Design and Deploy Managed Enterprise WiFi Solutions | Create Cost Analyses Troubleshoot and Resolve Customer Network Incidents | Resolve Chronic Problems Research, Test, and Develop New Fixed Wireless Hardware Technology Solutions Determine Best Methods to Obtain Internet Bandwidth in Rural Situations Design and implement in-band Fiber NGPON Network Monitoring and Management Manage Dynamic Routing Protocols (BGP, EIGRP, OSPF, ISIS) | Mitigate DDoS Attacks Perform Security Audits and Make Necessary Changes | Negotiate with Vendors Maintain VPN and Firewall Configurations | Maintain Subscriber Equipment Audit Perform SQL Database Administrator Tasks | Maintained Hosting Environment Assisted With and IT Functions When Necessary | Deployed Virtual Machines Configured and Maintained Virtual Server Clusters | Sales Engineering Support Maintained Customer-Facing Services (Web, RADIUS, DNS, FTP, E-Mail, DHCP) Collect and Provide Information to Senior Management for Court Ordered Requests Create and Maintain an Extensible Audio-Visual Dashboard System for NOC Redesign and Implement Office Network Infrastructure for Our 3 Building Campus

• Senior Operations Engineer

  • Jul 2014 - Oct 2018

  Tampa/St. Petersburg, Florida Area Oversaw Fixed-Wireless Internet Site Builds | Provisioned Core Network Equipment Troubleshot and Resolved Customer Network Incidents | Resolved Chronic Problems Worked Closely with Network Architect on Network and Site Design Projects Managed Dynamic Routing Protocols (BGP, EIGRP) | Mitigated DDoS Attacks Determined Which Paths to Route Customer Traffic Over During Provider Outages Performed Security Audits and Make Necessary Changes | Negotiated with Vendors Trained IT and… Show more Oversaw Fixed-Wireless Internet Site Builds | Provisioned Core Network Equipment Troubleshot and Resolved Customer Network Incidents | Resolved Chronic Problems Worked Closely with Network Architect on Network and Site Design Projects Managed Dynamic Routing Protocols (BGP, EIGRP) | Mitigated DDoS Attacks Determined Which Paths to Route Customer Traffic Over During Provider Outages Performed Security Audits and Make Necessary Changes | Negotiated with Vendors Trained IT and Operations Staff on Standard and Proprietary Systems and Processes Configured and Repair PC Hardware | Maintained VPN and Firewall Configurations Created and Maintained Subscriber Equipment Audit System Performed SQL Database Administrator Tasks | Resolved Active Directory Issues Assisted With and IT Functions When Necessary | Deployed Virtual Machines Configured and Maintained Virtual Server Clusters | Assisted with Exchange Rebuild Maintained Customer-Facing Services (Web, RADIUS/Dialup, E-Mail, Spam Control) Obtained IP Address Resources from ARIN | Maintained Hosting Environment Designed and Deployed Managed Enterprise WiFi Solutions Collected and Provided Information to Management for Court Ordered Requests

• Operations Engineer

  • Jul 2012 - Jul 2014

  Tampa/St. Petersburg, Florida Area Oversaw Fixed-Wireless Internet Site Builds | Provisioned Network Equipment Troubleshot and Resolved Customer Network Incidents | Resolved Chronic Problems Performed Security Audits and Made Necessary Changes | Negotiated with Vendors Trained IT and Operations Staff on Standard and Proprietary Systems and Processes Configured and Repaired PC Hardware | Automated Switch Configuration Backups Created Unifying Web Interface Tying Together Many Monitoring Systems into one… Show more Oversaw Fixed-Wireless Internet Site Builds | Provisioned Network Equipment Troubleshot and Resolved Customer Network Incidents | Resolved Chronic Problems Performed Security Audits and Made Necessary Changes | Negotiated with Vendors Trained IT and Operations Staff on Standard and Proprietary Systems and Processes Configured and Repaired PC Hardware | Automated Switch Configuration Backups Created Unifying Web Interface Tying Together Many Monitoring Systems into one Performed SQL Database Administrator Tasks | Repaired Customer-Facing Networks Assisted With and Took On IT Functions When Necessary | Built Virtual Machines Configured Virtual Server Clusters | Migrated Exchange 2000 to Exchange 2010 Obtained IP Address Resources from ARIN | Maintained Hosting Environment Maintained Firewall and VPN Configurations | Worked on VOIP Rollout Team Collect and Provide Information to Senior Management for Court Ordered Requests

• Systems Engineer

  • Jan 2009 - Jul 2012

  Tampa/St. Petersburg, Florida Area Oversaw Fixed-Wireless Internet Site Builds | Provisioned Network Equipment Performed Security Audits and Made Necessary Changes | Negotiated with Vendors Configured and Repaired PC Hardware | Maintained Dialup POP Locations Wrote Customer Notification System | Wrote Incident Tracking System Performed SQL Database Administrator Tasks | Repaired Network Issues Assisted With and Took On IT Functions When Necessary | Built Virtual Machines Configured Virtual Server Clusters |… Show more Oversaw Fixed-Wireless Internet Site Builds | Provisioned Network Equipment Performed Security Audits and Made Necessary Changes | Negotiated with Vendors Configured and Repaired PC Hardware | Maintained Dialup POP Locations Wrote Customer Notification System | Wrote Incident Tracking System Performed SQL Database Administrator Tasks | Repaired Network Issues Assisted With and Took On IT Functions When Necessary | Built Virtual Machines Configured Virtual Server Clusters | Resolved Customer Connectivity Issues Obtained IP Address Resources from ARIN | Maintained Hosting Environment Collect and Provide Information to Senior Management for Court Ordered Requests

• Systems Administrator

  • Jul 2005 - Jan 2009

  Traverse City, MI Performed Security Audits and Made Necessary Changes | Negotiated with Vendors Configured and Repaired PC Hardware | Maintained Dialup POP Locations Assisted Our Partner Electric Cooperative with All of their IT Functions Resolved Customer Connectivity Issues | Dispatched for Field Duties Obtained IP Address Resources from ARIN | Managed Hosting Environment Assisted in Customer Fixed Wireless Network Builds and Troubleshooting Managed Monitoring Systems | Assisted Customers… Show more Performed Security Audits and Made Necessary Changes | Negotiated with Vendors Configured and Repaired PC Hardware | Maintained Dialup POP Locations Assisted Our Partner Electric Cooperative with All of their IT Functions Resolved Customer Connectivity Issues | Dispatched for Field Duties Obtained IP Address Resources from ARIN | Managed Hosting Environment Assisted in Customer Fixed Wireless Network Builds and Troubleshooting Managed Monitoring Systems | Assisted Customers with Hosting and Connectivity

• Computer Analyst III

  • Jun 2003 - Jul 2005

  Traverse City, Mi



Cherryland Services, Inc.

• IT Systems Administrator

  • Sep 2001 - Jun 2003

  Traverse City, MI I was responsible for all desktop support, new equipment roll-out, and server management. I oversaw our migration from a Windows NT 4 domain to a Windows 2000 Active directory domain, and a migration from Exchange Server 5.5 to Exchange 2000. I also oversaw the day-to-day management of the Firewall, Ethernet Switch Infrastructure, and the Avaya Definity Switch. Other projects I led were a firewall, Phone System voicemail, call recording, and Definity Switch upgrades.



Cherryland Online

• United States
• Software Development

• Web Developer

  • May 1999 - Jun 2001

  Traverse City, Mi During this time, I was responsible for developing ASP and ColdFusion web-based applications, such as intranets, online stores, and database integration for reports and data capture. My biggest project was developing an online customer management portal for the proprietary billing system my parent organization used. I also provided technical support for our dialup and webhosting customers.