Experience

MultiChoice Ghana

• Ghana
• Broadcast Media Production and Distribution
• 1 - 100 Employee

• Call Center Supervisor

  • Dec 2021 - Present

• Credit Control Officer

  • Mar 2016 - Nov 2021

  * Approves dstv stocks using SAP*Works on Returned Cheque: ensure that all returned cheque are correctly debited and penalty charged to customers' dstv account. Also ensure Returned cheque reconcile with company's bank statements.*Handles Payment queries: ensure that subscription payments done at the banks and telcos reflect into customers' dstv accounts*Payment Reversals and Crediting:Handles reversals of payments done into wrong dstv accounts and crediting of correct accounts*Monitors daily reconnections to prevent future debts*Direct Debit:Handles Dstv Customers'Direct Debit accounts with Zenith Bank.*Account Journals:Passes credit/debit journals to correct wrong billings, to debit accounts for products bought. Show less

• Ag. Outbound/Retention Supervisor

  • Jul 2015 - Dec 2015

  -Supervised the outbound and Retention team-Prepared Churn/ Retention Reports for Commercial Call update with Management from All over Africa.-Prepared monthly report to the Markrting Manager-Distrubuted the team's daily schedules or work for them-compiled or entered data daily for the various works done-Assisted the team with billing issues-worked on billing aueries and passed debit or credit journals to correct anomallies on customers' accounts-organised internal staff competition for outbound team on the highest winbacks. Show less

• Customer Service Representative

  • Sep 2008 - Jul 2015

  - Calculates customers’ bills and give out invoices- Makes new activations for new customers - Attends to customers with enquiries and complaints - Help customers who have technical problems with their decoders and services- Works as a Call Center Agent. - Works at the Churn Department to recover customers who have stopped using our services- Reconnects customers’ accounts- Helps with unallocated payments from pay points.

• Ag. Outbound/Retention Supervisor

  • Nov 2014 - Mar 2015



Barclays Bank Ghana Ltd

• Direct Sales Agent

  • Aug 2007 - Aug 2008

  - Opened different types of account for individuals and Organizations - Sold out loans to individuals and Organizations - Sold Fixed Deposit to individuals and Organizations - Entered Daily Sales of my Team on the Computer using Excel - Opened different types of account for individuals and Organizations - Sold out loans to individuals and Organizations - Sold Fixed Deposit to individuals and Organizations - Entered Daily Sales of my Team on the Computer using Excel



Ghana Revenue Authority - official

• Ghana
• Government Administration
• 700 & Above Employee

• Enforcement and Debt Management Officer

  • Oct 2006 - Jul 2007

  - Invigilated Companies, monitored and recorded sales, wrote daily, weekly and monthly reports to management - Registered companies that met the threshold to charge VAT - Conducted Compliance checks on companies - Educated and registered customers on the new Flat Rate Tax Scheme for Retailers - Invigilated Companies, monitored and recorded sales, wrote daily, weekly and monthly reports to management - Registered companies that met the threshold to charge VAT - Conducted Compliance checks on companies - Educated and registered customers on the new Flat Rate Tax Scheme for Retailers