Experience

Pinnaca

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• Customer Service Associate

  • May 2016 - Present

  Responsibilities include:  Provide technical support to customers by telephone and email  Fulfill customer requests as received by telephone and email  Troubleshoot hardware/software via telephone and video unit  Determine next level of support requirements  Schedule and launch video conference calls  Collaborate with team to resolve major customer issues quickly and effectively  Training new employees Responsibilities include:  Provide technical support to customers by telephone and email  Fulfill customer requests as received by telephone and email  Troubleshoot hardware/software via telephone and video unit  Determine next level of support requirements  Schedule and launch video conference calls  Collaborate with team to resolve major customer issues quickly and effectively  Training new employees



Upper Canada College

• Canada
• Education Administration Programs
• 200 - 300 Employee

• IT Helpdesk Technician

  • Aug 2015 - Dec 2015

  4 month contract for Sheridan College co-op. Responsibilities included:  Provided level-one technical support to employees, students, and parents in person, through email, and by telephone  Troubleshoot and problem-solve issues involving software, computer hardware, printers, phones, networks, etc.  Ordering supplies  Determine next level of support requirements  Document service levels and communicate details to next level support  Document IT issues and communicate them to team members for additional support  Participate in team meetings to address problem areas and provide solutions Show less



CIBC

• Canada
• Banking
• 700 & Above Employee

• Service Desk Agent

  • Sep 2014 - Dec 2014

  4 month contract for Sheridan College co-op. Responsibilities included:  Provide technical support to employees through email, messenger and telephone  Set up new hires with phone number(s) and voicemail  Deal with incident/expedite tickets  Aid colleagues  Maintain/update telecom database  Keep employees informed about the progress of their ticket 4 month contract for Sheridan College co-op. Responsibilities included:  Provide technical support to employees through email, messenger and telephone  Set up new hires with phone number(s) and voicemail  Deal with incident/expedite tickets  Aid colleagues  Maintain/update telecom database  Keep employees informed about the progress of their ticket