Experience

DaySmart Appointments

• United States
• Software Development
• 1 - 100 Employee

• Cloud Engineer

  • Mar 2023 - Present

• Server Administrator/Dev Ops

  • Oct 2018 - Mar 2023

  • Responsible for creating, maintaining and automating more than 1400 servers• Creating, maintaining, debugging, and optimizing automation programs for repetitive tasks assisted in company automation, frameworks, and tools• Responsible for monitoring and maintaining security of servers using the most up-to-date standards• Creating, maintaining and troubleshooting employees access to companies VPN• Constantly collaborating with develop teams to coordinate product releases• Responsible for administering, supporting, and monitoring databases by proactively resolving database issues and maintaining servers both during and after hours• Perform proactive analysis of infrastructure capacity and performance• Performs regular system maintenance, backups, hardware and software upgrades, physical to virtual migrations and performance tuning• Help to identify opportunities for process improvement or synergies across the business• Collaborate cross-functionally with Development, Design, Quality Assurance, Marketing andcustomer facing team to develop and enhance features and tools• Develop internal tools and automation for day-to-day tasks• Creating, maintaining, debugging, and optimizing automation programs for repetitive tasksassisted in company automation, frameworks, and tools Show less

• Product Manager

  • Jan 2014 - Jan 2019

  • Worked with clients and vendors to analyze business processes, and design improvements to processes to increase efficiency and effectiveness including developing application integration plans to meet user goals • Managed projects, programs, and application development through all stages of the development life cycle • Worked closely with the Development team to develop software components for company’s new flagship application • Developed designs for both the company’s new flagship software as well as the existing applicatio • Worked within a team to design and implement the company’s new flagship application from the ground up Show less

• Tier 2 Technical Support

  • Apr 2013 - Feb 2014

  • Provided exception customer service while diagnosing and resolving technical issues • Mentored and trained Tier1 Support Agents by providing technical and customer support guidance • Acted as an escalation point for disgruntled clients as well and point of contact for high profile and enterprise clients • Worked closely with QA, Development, and Operations, to diagnose and resolve software defects



PageViews

• Technology, Information and Media

• User Experience Designer

  • May 2008 - Jan 2013

  • Designed improvements to customer websites to increase efficiency and effectiveness • Worked directly with customer to design the best user experience for their website.

• User Experience Designer

  • May 2008 - Jan 2013

  • Designed improvements to customer websites to increase efficiency and effectiveness • Worked directly with customer to design the best user experience for their website



United States Air Force

• United States
• Defense and Space Manufacturing
• 700 & Above Employee

• Crew Chief

  • Apr 2002 - Apr 2008

  • Managed and maintained multi-million dollar aircraft. • Directed and supervised daily operations including scheduled maintenance, inspections, and accurate record keeping. • Maintained high level of professionalism to insure aircraft consistently exceeded all quality and safety regulations. • Managed and maintained multi-million dollar aircraft. • Directed and supervised daily operations including scheduled maintenance, inspections, and accurate record keeping. • Maintained high level of professionalism to insure aircraft consistently exceeded all quality and safety regulations.