Experience

AMS Construction Parts

• Inside Sales Account Executive

  • Mar 2023 - Present

  AMS Construction Parts offers new, used, and reman heavy equipment parts for ALL brands makes & models. Our extensive list of partnerships with manufacturers and equipment yards allows us to find you the part you need now so that you have less downtime later. Contact me directly to help find the parts you need. AMS Construction Parts offers new, used, and reman heavy equipment parts for ALL brands makes & models. Our extensive list of partnerships with manufacturers and equipment yards allows us to find you the part you need now so that you have less downtime later. Contact me directly to help find the parts you need.



ApexChat

• United States
• Technology, Information and Internet
• 1 - 100 Employee

• Sales Executive

  • Jun 2022 - Mar 2023

  ApexChat provides live chat conversion software and staffed agents for businesses. ApexChat is designed to capture additional leads with zero hiring and training necessary. Our service runs 24/7 and chats are handled in both English and Spanish. With industry leading features such as SMS Text-to-Chat, FB Messenger integration, Call Connect, and built in Exit Popup technology, you’ll get noticeably more leads immediately. ApexChat offers pay per qualified lead pricing with no long term… Show more ApexChat provides live chat conversion software and staffed agents for businesses. ApexChat is designed to capture additional leads with zero hiring and training necessary. Our service runs 24/7 and chats are handled in both English and Spanish. With industry leading features such as SMS Text-to-Chat, FB Messenger integration, Call Connect, and built in Exit Popup technology, you’ll get noticeably more leads immediately. ApexChat offers pay per qualified lead pricing with no long term contracts. We pride ourselves on outstanding customer service. Show less ApexChat provides live chat conversion software and staffed agents for businesses. ApexChat is designed to capture additional leads with zero hiring and training necessary. Our service runs 24/7 and chats are handled in both English and Spanish. With industry leading features such as SMS Text-to-Chat, FB Messenger integration, Call Connect, and built in Exit Popup technology, you’ll get noticeably more leads immediately. ApexChat offers pay per qualified lead pricing with no long term… Show more ApexChat provides live chat conversion software and staffed agents for businesses. ApexChat is designed to capture additional leads with zero hiring and training necessary. Our service runs 24/7 and chats are handled in both English and Spanish. With industry leading features such as SMS Text-to-Chat, FB Messenger integration, Call Connect, and built in Exit Popup technology, you’ll get noticeably more leads immediately. ApexChat offers pay per qualified lead pricing with no long term contracts. We pride ourselves on outstanding customer service. Show less



Concept Services

• France
• Business Consulting and Services
• 1 - 100 Employee

• Sales Executive

  • Sep 2018 - Jul 2021

  Responsible for reaching out to new customers in targeted industries including material handling, construction, automation, and supply chain Follow up on inbound/MQL leads including form fills, website chat, and marketing campaigns Introduce Concept's business development solutions to all levels of sales/marketing leadership from Owners to Sales Managers. Learn about customers lead generation channels, lead management/qualification processes, and CRM… Show more Responsible for reaching out to new customers in targeted industries including material handling, construction, automation, and supply chain Follow up on inbound/MQL leads including form fills, website chat, and marketing campaigns Introduce Concept's business development solutions to all levels of sales/marketing leadership from Owners to Sales Managers. Learn about customers lead generation channels, lead management/qualification processes, and CRM utilization Identify pain points inside of lead generation, lead qualification/management/tracking, and CRM Develop single and omni-channel lead generation programs utilizing inbound and outbound efforts Close deals and assure a smooth handoff to the Operations team 2.8M+ Reported Closed Business

• Quality Assurance Manager

  • Jan 2018 - Sep 2018

  Build a quality assurance department and processes from the ground up Create processes to track quality of the introduction, conversation, and close of SDR calls Report on quality of introduction, conversation, and close Utilize reports to identify areas of weakness and identify coaching opportunities Make recommendations to the Account Management team on what areas to coach SDR's to improve quality of calls

• Quality Improvement Coordinator

  • Jan 2017 - Jan 2018

  Train new employees on prospecting best practices including: 1) How to efficiently utilize CRM for lead generation and lead management 2) How to research decision maker/contact information 3) Navigate past the gatekeeper 4) Introduce yourself to engage the customer in conversation 5) Utilize open and closed ended questions to gather market intelligence and purchase/rental trends 6) Overcome objections 7) Schedule sales appointments when upcoming… Show more Train new employees on prospecting best practices including: 1) How to efficiently utilize CRM for lead generation and lead management 2) How to research decision maker/contact information 3) Navigate past the gatekeeper 4) Introduce yourself to engage the customer in conversation 5) Utilize open and closed ended questions to gather market intelligence and purchase/rental trends 6) Overcome objections 7) Schedule sales appointments when upcoming needs are identified Analyze SDR call metrics and conversion rates to identify areas of weakness in pipeline management and ability to close Meet with new employees to coach and improve areas of weakness Improve new employee morale and retention through positive reinforcement

• Account Manager

  • Jan 2016 - Jan 2017

  Managed $500k book of business including forklift dealers, warehouse/allied distributors, packaging, automation, and construction dealers Learn about our customers business and developing call outlines and email templates for cold outreach Report on SDR activities including call volume, conversation rates, quoted and closed won/lost opportunities. Utilize reporting to identify areas of SDR strength and weakness Train and coach SDR's to improve lead quality and… Show more Managed $500k book of business including forklift dealers, warehouse/allied distributors, packaging, automation, and construction dealers Learn about our customers business and developing call outlines and email templates for cold outreach Report on SDR activities including call volume, conversation rates, quoted and closed won/lost opportunities. Utilize reporting to identify areas of SDR strength and weakness Train and coach SDR's to improve lead quality and performance metrics Report on customer ROI Make recommendations to change strategy/direction based on analytics

• Business Development Manager

  • Sep 2014 - Jan 2016

  Response for finding new business opportunities on behalf of construction and material handling dealers through cold calling and emailing, and scheduling appointments when customers are in the market to purchase/rent equipment &/or services. Exceeded monthly quota's every month representing two dealers, 4 hours/day each Included - 1) CRM - Efficient in SalesForce, Hubspot, and Microsoft Dynamics 2) Data Cleansing - Identifying decision makers and gathering key… Show more Response for finding new business opportunities on behalf of construction and material handling dealers through cold calling and emailing, and scheduling appointments when customers are in the market to purchase/rent equipment &/or services. Exceeded monthly quota's every month representing two dealers, 4 hours/day each Included - 1) CRM - Efficient in SalesForce, Hubspot, and Microsoft Dynamics 2) Data Cleansing - Identifying decision makers and gathering key contact information including direct lines, cell phones, and email addresses 3) Market Intelligence - Gathering key fleet information including fleet sizes, types of equipment, acquisition mode, competition, and more 4) Pipeline Building - Identify customer purchase and rental trends to gather lease expiration dates, next purchase dates, rental projects, parts/service, training needs, and more 5) Pipeline Management - Utilize CRM lists, tasks, and reporting to manage 2,500 accounts 6) Appointment Setting - Schedule appointments for outside sales reps to follow up on qualified leads to quote new customers



EBSCO TeleServices

• United States
• Advertising Services
• 1 - 100 Employee

• Call Center Supervisor

  • Jan 2012 - Sep 2014

  Interview & Hire TSRs Train new TSRs Coach new TSRs Utilize real-time reporting on connection and conversion rates to manage lead lists to maximize profit Manage call center floor of up to 40 employees Performance Reviews with underperforming TSR's Terminate underperforming SDR's Total shift sales of all employees ranging from $5k - $15k

• Quality Assurance Manager

  • Jan 2011 - Jan 2012

  Build a quality assurance department from the ground up Develop processes to report on qualify of calls to assure BPA Compliance Identify areas of weak quality Make recommendations to Managers and Supervisors on how to improve individual TSR quality

• Telesales Representative

  • Jan 2009 - Jan 2011

  Call customers with magazine subscriptions to renew there subscription for up to 72 months Exceeded hourly/daily/weekly sales goals