Experience

Southern University and Agricultural and Mechanical College at Baton Rouge

• Higher Education
• 100 - 200 Employee

• Network/Video/Telecom Administrator

  • Jun 2017 - Present

  • Configure & install VoIP phones/digital phones through SUBR campus & SUS office • Maintain telephone service for SUBR by testing Avaya circuits, equipment, and alarms • Responsible for cabling and termination of Cat3, Cat5, Cat6, CATV and various other wiring • Design & Implement CATV Headend systems & equipment for CATV service through SUBR • To establish strong CATV reception with minimal interference on Southern Univeristy’s campus • To provide high quality customer service and productivity • Cross connect phone lines to establish a link between SUBR and local phone carriers • Keep accurate records of telephone numbers throughout the SUBR campus • Make adjustments to SUBR phone system through Avaya Communication Manager • Liason between Information Technology and Telephone vendors for dealing with new equipment sales or fixing broken or adding new telephone lines Accountable for cable television headend systems, VoIP infrastructures, data networks in campus dormitoires and fiber optic management Experience with the configuration and Installing of Juniper, Nortel & Cisco switches Show less



Southern University

• Higher Education
• 400 - 500 Employee

• Helpdesk Analyst

  • Jul 2012 - Jun 2017

  Configured and supported over 1500+ of Southern’s desktop computers • 1st and 2nd line support – troubleshooting software to hardware, such as Blackberrys, Laptops, PCs and Printers • Perform repair work to computers and respond to over 100 service calls daily • Taking receipt of Helpdesk support requests • Provide high quality customer service and productivity • Install and configures over 500+ computer workstations annually • Installed, maintained, and upgraded cable television systems (Headend & CATV nodes) Show less

• Cable Television/Network Technician

  • Jul 2006 - Jun 2012

  • Installed, maintained, and upgraded cable television systems (Headend & CATV nodes) • Designed and tested cable television headend platforms and fiber optic networks • Accountable for cable television headend systems, VoIP infrastructures, data networks in campus dormitoires and fiber optic management • Conducted research for new innovative cable television services and equipment • Planned, designed & analysed new technology with vendors to enhance new technological solutions to upgrade current cable tv equipment • Consulted with users and evaluate requirements, recommend designs, provide cost analyses, plan projects, and coordinate tasks for installation of new CATV structure. Show less