Experience

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  Internet Testing Systems

  • Project Manager
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  ITS - Internet Testing Systems

  • United States
  • Software Development
  • 100 - 200 Employee

  • Project Manager

    • May 2016 - Present

    Provides support to multiple Program Managers and projects Manages test production and project schedules Coordinates schedules with external clients, Test Production and QA Assists with research and troubleshooting Performs data analysis Interacts with clients (both written and verbal) Performs system configuration and validation Performs Post-Production Validation (QA) Acts as backup when Program Manager is out

  • Project Manager

    • May 2016 - Present

  • Client Support

    • Jul 2012 - May 2016

    Provide technical support to 1250+ clients weekly located throughout the world Developing basic Information Technology skills in order to better assist with computing issuesMost support cases handled 2013 to present

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  Providence Center

  • Millersville, MD

  • Individual Mentor

    • Jul 2011 - Jun 2012
    • Millersville, MD

    Developed skills to help integrate developmentally challenged clients into the community successfully Achieved individual goals as determined by their service coordinator Educated clients in lessons on job and life skills

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  American Family Life Assurance Company (Aflac)

  • Licensed Independent Agent

    • Jan 2011 - May 2011

    Promoted/Introduced products and services through social networking and direct marketingSecured and serviced clients by building relationships via phone, canvassing, and networking opportunities

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  Elite Marketing/Air Tran

  • Linthicum, MD

  • Sales Representative

    • Jul 2010 - Jan 2011
    • Linthicum, MD

    Demonstrated product knowledge to help meet customers’ needs and wantsRewarded for exceeding sales goals

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  Wal-Mart Stores

  • Hanover. MD

  • Customer Service Representative

    • Jun 2008 - Jul 2010
    • Hanover. MD

    Used effective communication skills to insure customers’ needs were metUsed variety of customer service techniques while working as a cashier and service desk attendant