Experience

Brookline Booksmith

• United States
• Retail
• 1 - 100 Employee

• Poetry Event Coordinator

  • Mar 2023 - Present

  • Curate a lineup of poets for each monthly Third Thursdays Poetry reading (est. July 2022), with an emphasis on thematic connections between poets’ work• Manage the consignment of various poetry titles at the store, selecting titles to offer to customers and observing sales data• Foster a sense of community among both audience and poets when hosting live events• Organize administrative and promotional tasks for each monthly poetry reading, as well as additional poetry events throughout the year Show less

• Small Press Book Club Moderator

  • Mar 2020 - Present

  • Curate a monthly list of small press titles in a variety of genres for book club members to choose from• Moderate group discussion of the month’s small press title, asking questions to stimulate the conversation and analyze the selected work

• Assistant Events Director

  • Jun 2021 - Mar 2023

  • Supported Events Director in organizing event programming for an independent bookstore, executing thoughtful plans and considering every detail while remaining flexible to last-minute changes• Communicated clearly and thoroughly with authors and publicists to ensure everyone is informed and in agreement• Created a weekly press release to send out to our media list• Edited video content to upload to the store's YouTube channel• Customized event format to suit the needs of the author and cater to their audience• Hosted both in-person and virtual events of varying sizes, from small audiences of 10-20 to large audiences of 350+• Composed captivating and enthusiastic event pitches for forthcoming titles to send to publishers through Edelweiss+• Wrote personal and engaging introductions to begin events• Designed social media graphics for our event series and created unique graphics for each event• Built Eventbrite pages, web pages, and Facebook events to publicize each author event• Proofread and fact checked event copy and graphics• Maintained and updated contacts for a weekly newsletter with 4,700 subscribers• Organized customer data and assisted in fulfilling customer event orders• Collaborated with offsite venues to create larger scale events than our store has capacity for• Responded to customers' and authors' needs in a friendly and helpful manner Show less

• Bookseller and Social Media Specialist

  • Aug 2019 - Jun 2021

  • Shelve and restock various sections in the store and having ownership over the following sections: New Hardcover Fiction and Nonfiction, Drama, Esoterica, Mythology, Black Studies, Women's Studies, Queer Studies, Reference, Language Learning, Writing, Education, Health, Fitness, Science, Nature, Math, Study Guides, Spirituality and Mindfulness, Eastern Religion, and Western Religion. • Tend to our table displays of new hardcover and paperback releases• Provide recommendations, and hand-sell personal favorites to create a welcoming environment for all• Manage store Instagram account, generating original content, writing & proofreading copy, and staging photos to engage with our community• Design graphics for Instagram posts and stories, including a feature on small press new releases and a feature on Black Authors on small presses• Strategize and develop a voice and brand pillars with marketing consultant, planning events and promotions for the store• Contribute to store blog and compose recommendations for shelf displays• Monitor the Ask-a-Bookseller email account to provide customers with detailed and personalized recommendations• Develop and execute social media campaigns such as #DogsofBooksmith and the #BooksmithLovesIllustrators giveaway • Buy used books from customers based on sales trends and assist in maintaining the Used Book Cellar• Planned events and promotions for Independent Bookstore Day in August 2020 and April 2021 Show less



City Life Vida Urbana

• United States
• Civic and Social Organizations
• 1 - 100 Employee

• Consultant for Building Emissions Standards Policy

  • Jun 2020 - Feb 2021

  • Participated in tenant organizing meetings • Organized community members around housing justice • Facilitated discussions with Boston residents to share their perspectives on housing • Provided input to shape a forthcoming city policy to meet the needs of residents. • Participated in tenant organizing meetings • Organized community members around housing justice • Facilitated discussions with Boston residents to share their perspectives on housing • Provided input to shape a forthcoming city policy to meet the needs of residents.



Starbucks

• United States
• Retail
• 700 & Above Employee

• Shift Manager

  • Jul 2018 - Aug 2019

  • Supervised a team of baristas to provide an excellent customer service experience while completing necessary tasks to maintain product quality and store cleanliness• Strategically deployed staff during peak business hours to maximize number of transactions while preserving a quality customer experience• Evaluated résumés of job applicants and conducted interviews to determine whether candidates fit business needs and work environment• Conducted quality and safety assessments to ensure store meets or surpasses company standards• Reviewed store and company communications and developed plans around changes to day-to-day operations and the anticipated effect on business• Communicated store and company communications to a team that detailed upcoming changes to varying aspects of business operations• Monitored inventory levels by conducting nightly food counts and weekly department counts• Placed daily orders to meet business needs while reducing waste• Practiced proper cash handling procedure when counting down cash drawers, completing deposits, recording safe counts, and assisting courier pickups• Coached and supported baristas in their varying levels of experience• Assisted in the opening of a new Starbucks location in Faneuil Hall Marketplace (July – August 2018); provided feedback and insight on the organization of the store, fostered a positive work environment, encouraged team development, and supported new team members while addressing the unique business needs and challenges of the new location• Analyzed fluctuations in store’s business over time, accounting for both sales and customer transactions, in order to discover opportunities for growth• Achievements: First Place in 2019 Barista Championship for District 853 (district-wide competition showcasing skills in beverage craft and customer connection) Show less

• Barista

  • Mar 2015 - Jul 2018

  • Worked 20-30 hours a week while pursuing an undergraduate degree full time• Provided customers with a positive service experience by answering questions and preparing food and drink with a focus on quality and expediency• Maintained clean and organized back-of-house and café areas• Cooperated with coworkers on a team and contributed a positive attitude to workenvironment• Conceptualized and illustrated the Daily Offerings Board and other posted materials to advertise promotions and featured menu items• Trained six baristas in Barista Basics (totaling over 75 hours) over the course of 3 months upon receiving Barista Trainer certification; introduced new skills, familiarized them with our store and the company's products and routines, guided their development while adapting to their learning style, and continually coached them by providing constructive feedback and establishing myself as a peer resource• Achievements: Named Partner of the Quarter in Q2 of 2018; placed second in the District 750 Barista Championship in May 2018 Show less



Simon & Schuster UK

• United Kingdom
• Book and Periodical Publishing
• 1 - 100 Employee

• Editorial Intern

  • Jun 2017 - Jul 2017

  • Worked 24 hours a week for a six-week period developing experience and cultivating skills in the publishing trade • Reviewed and proofread cover proofs • Composed reader reports assessing adult fiction manuscripts that discussed character, plot, writing style, audience, and potential markets • Compiled research to assist non-fiction commissioning editor • Supported editorial team in administrative tasks • Categorized and sorted articles for a collection to propose to author • Updated title management database (TMM) information for UK distributed titles and edited advance information sheets (AIs) • Collected information on titles competitive with forthcoming non-fiction books Show less



Emerson College

• United States
• Higher Education
• 700 & Above Employee

• Performing Cultures Learning Community Advisor

  • Aug 2015 - May 2017

  • Completed additional programming requirements in addition to Resident Assistant requirements• Established advisory board and oversaw development of end-of-year capstoneproject for the Performing Cultures Learning Community• Educated community members through workshops and programming• Promoted Performing Cultures meetings and events through advertising and social media to increase membership attendance• Organized group trips to local theatrical productions

• Resident Assistant

  • Aug 2015 - May 2017

  • Conceptualized and coordinated three active programs per semester, designed posters to advertise events, and devised three educational bulletin boards• Provided support to residents and connected them to on- and off-campus resources• Enforced residence hall policy in accordance to the college's Student Handbook to ensure students' safety and uphold campus community standards • Mediated conflicts between roommates, helping residents arrive at a group consensus and resolve issues through communication• Acted as a role model for residents, maintaining a positive attitude and cultivating strong interpersonal relationships on an individual level• Conducted room inspections throughout the semester and completed room inventories at the start and end of the school year Show less

• Office Assistant to Residence Director

  • Jan 2017 - Apr 2017

  • Assisted Resident Director with secretarial tasks• Completed some administrative duties• Conducted key inventories• Assisted in advertising community events• Kept community bulletin boards up-to-date

• Front Desk Assistant

  • Sep 2015 - Apr 2017

  • Maintained a secure residence hall environment• Connected with residents and greeted guests in a friendly and courteous way• Utilized the EasyLobby system to log guests in and out of the building• Enforced residence hall security policy

• European Center Resident Assistant

  • Sep 2014 - Dec 2014

  • Managed and delegated tasks to Hall and Food Committees • Chaperoned overnight group excursions and planned day trips • Planned and led weekly activities and weekly sports nights • Managed and delegated tasks to Hall and Food Committees • Chaperoned overnight group excursions and planned day trips • Planned and led weekly activities and weekly sports nights