Operations Manager

• May 2022 - Present

Lecturer

• Jan 2019 - Apr 2022

Designed and delivered engaging and effective lectures in Economics, Accounting, Finance, and Management, helping students achieve a deep understanding of complex concepts. Developed and implemented innovative teaching methods, incorporating the use of technology, group work, and real-world examples to enhance student learning. Mentored and advised numerous students, providing guidance and support to help them reach their full potential. Conducted research in the field of Economics, Accounting, Finance, and Management, presenting findings at international conferences and publishing articles in leading academic journals. Collaborated with colleagues to develop and deliver interdisciplinary courses, promoting cross-functional learning and fostering a strong sense of community among students. Assessed students' performance through exams, essays, and projects, providing constructive feedback and working with students to help them improve. Organized and participated in a variety of extracurricular activities, including guest lectures, workshops, and student clubs, to enrich the student experience. Demonstrated a commitment to continuous learning, staying up-to-date with current developments in the field through ongoing professional development and training. Built strong relationships with industry leaders and alumni, fostering a network of professional contacts that benefit students and the university community.

Project Manager

• Dec 2020 - Jan 2022

Operations Manager

• Jan 2018 - Jan 2019

Successfully set up and managed the operations of the East Africa Customer Care Center, ensuring smooth and efficient delivery of customer support services. Created and managed highly effective teams of customer support representatives, resulting in a significant increase in customer satisfaction levels. Led the selection and implementation of cutting-edge software and technology solutions, which improved operational efficiency and reduced downtime. Provided effective leadership and guidance to team members, fostering a positive and productive work environment. Conducted thorough recruitment processes, selecting highly qualified and motivated individuals to join the team. Managed the distribution of products, ensuring timely delivery and high levels of customer satisfaction. Developed and implemented effective strategies to improve operational processes and procedures, resulting in increased productivity and reduced costs. Built strong relationships with key stakeholders, including clients, vendors, and partners, to ensure successful delivery of customer support services. Consistently exceeded performance goals and targets, demonstrating strong leadership and management skills.

Accounts Manager

• Jan 2015 - Nov 2016

Accounts Assistant

• Aug 2013 - Feb 2014