Experience

• 

  SRS Distribution Inc.

  • McKinney, Texas, United States

  • Systems Integration Lead

    • Jan 2022 - Present
    • McKinney, Texas, United States
• 

  nThrive

  • United States

  • Senior Consultant

    • Sep 2021 - Jan 2022
    • United States
• 

  Conifer Health Solutions

  • Frisco, Texas

  • Director, Product Line Integrations

    • May 2018 - Jul 2021
    • Frisco, Texas
• 

  Conifer Health Solutions

  • United States
  • Hospitals and Health Care
  • 700 & Above Employee

  • Director, IS Integrations

    • Feb 2015 - Jun 2017

    Collaborated with clients, internal teams, and third party vendors to manage Revenue Cycle system integrations. Responsible for managing a team of leveraged resources during implementations as well as additional ongoing enhancements for effort optimization. Direct oversight of team responsible for client data mapping and business rule implementation that allowed for operational efficiencies. Communicated with internal and client senior leadership team on status of client technology initiatives and project progress. Assisted in employee career growth by outlining team member expectations along with providing constructive developmental feedback.

  • Manager, IS Integrations

    • Nov 2013 - Jan 2015

    Identified areas of opportunity for automation and project development. Collaborated with project team to develop a technical solution to meet the needs of the business and drive that solution to completion. Managed client expectations by providing reasonable timeframes for completion of requests and consistently meeting established deadlines. Assisted with client onboarding process to ensure that IT helps transition run as smooth as possible and interruptions to the business were kept at a minimum. Drove resolution of client system access issues in conjunction with ongoing enhancement of client access request process.

  • Process Automation Manager

    • Mar 2013 - Nov 2013

    Provided day to day project management and oversight to the department to ensure that all requirements are accomplished within established time frames. Responsible for ensuring that workflows and system enhancements were aligned with BPI and Operations strategic plans and goals. Helped guide the development of analysts/direct reports.

  • Process Automation Analyst

    • Jul 2012 - Feb 2013

    Create and maintain automated workflows related to different pieces in the revenue cycle. Actively meet with process owners to develop process maps and define requirements. Test and monitor updates to existing or newly created workflows.

• 

  Mercer

  • United States
  • Professional Services
  • 700 & Above Employee

  • Quality Assurance Test Lead

    • Apr 2012 - Jul 2012

    Acted as lead for QA testing during new client implementations. Met with internal and external business leaders to status project responsibilities. Constructed SQL queries to identify test cases and data trends. Utilized MS Excel to create manual calculations in order to validate automated results. Performed regression analysis to identify programming fallout. Participated in discussions to review user acceptance testing

  • Client Services Analyst

    • Sep 2007 - Mar 2012

    Prepared and reviewed calculations and documentation in live operational environment. Used case management software to prioritize daily workload. Assisted in completion of annual and ad hoc reporting for client. Worked with system development team to fix bugs discovered in production. Drafted and modified procedures and process guides for ongoing administration