Experience

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  Maryland Insurance Administration

  • United States
  • Government Administration
  • 200 - 300 Employee

  • Assistance Director of Producer Licensing

    • Aug 2016 - Feb 2020

    The primary focus of this position is to assist the Director in managing the day to day operations of the Producer Licensing Unit. This position is responsible for providing technical assistance, which requires a thorough knowledge of the Insurance Code and the principles and practices of insurance operations relating Producer Licensing. The position manages, assigns, provides guidance and training in all areas of Producer Licensing, to Customer Service Representatives, Education Analyst, and Licensing Supervisor.I participates in special assignments as directed by the Director and assumes the duties of the Director in his absence.

  • Supervisor

    • Mar 2014 - Feb 2020

    • Responsible for training, supervising the day-to-day activities, reviewing and approving the work of staff. • Planning and monitoring the operations in the Producer Licensing unit. • Evaluation of employee performance • Recommend process improvements to management.• Communicate effectively with staff and external customers (Producers, Insurance Companies and Agencies, etc.). • Supervise the processing functions (initial, renewal, service requests) of the Producer License Unit, Including processing data received from the Maryland Health Benefits Exchange. • Supervise, maintain, and audit files and functions related to the issue and renewal of Title Insurance Producer licenses.• Resolve issues pending on the internal systems task list and the online system interface. • Coordinate the process with the MIA Enforcement Unit and MAHT to resolve issues, report licensing statistics, update demographic, owner, and/or affiliate information. • Assist Advisory Board with assigned issues and tasks related to Title Insurance.• Performance of this position requires a thorough knowledge and understanding of applicable laws, regulations, policies, and procedures

  • Quality Control Specialist Lead

    • Jan 2009 - Feb 2020

    • Review and resolves daily, pending initial, renewal, reinstatements and service request applications and monitors the status of pending applications (mail and online)• Assigns and reviews the daily work flow for processing paper license applications and service requests• Apply business rules to approved applications• Logs and send to enforcement unit, pending initial and renewal applications with “YES” answers to background screening questions for review and approval• Lead trainer to licensing staff and provides assistance to the support service unit• Scan documents to necessary files in secure systems• Ensure that all license renewal notices are mailed the first week of each month• Gather complex information from multiple sources and respond to incoming inquires; provide state insurance laws, licensing regulations, and procedures to the public.• Take inventory and placed orders for office supplies, equipment and services.

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  Maryland State Insurance Administration

  • Data Entry Specialist

    • Jan 2003 - Dec 2009

    • Review and process daily, incoming mail for paper initial Adviser and Public Adjuster and renewal Producer firm license application into enterprise system• Issue and mail return letters to appropriate licensee/firm requesting additional information or request clarification.• Ke...