Project Manager

• Apr 2023 - Present

Product Development Project Manager PMP® CSM® ITIL® ECBA™

• Dec 2018 - Nov 2022

Plan, coordinate, oversee, document, implement and finalize projects according to their specifications and deadlines. Provide regular project status updates to worldwide project partners, external vendors, senior executive management and all other levels of personnel throughout the organization. • Managed product backlog averaging 60 inflight products at a time. Developed timelines, communicated with team resources which cross worldwide times zones. • Built and maintained productive working relationships between business partners, OWC partners, and project team members through timely, accurate communications. Lead weekly executive level status reporting and progress meetings, as well as daily stand-up meetings. • Part of team working to implement new ERP system, Dynamics. Took on extra work to help team members stay productive in regular job roles and still contribute to implementation progress with goal of keeping team engaged and enthusiastic. Show less

Construction Project Coordinator/External Construction Coordinator - PMP® CSM® ITIL® ECBA™

• Oct 2018 - Dec 2018

Assist the Project Manager in the Signage division, as well as the Account Manager in developing and implementing the overall project design, manufacturing, and installation of the complete sign program for multiple clients / projects at a time. Heavy interaction and collaboration with clients (remotely) and internal associates at all levels. Assist the Project Manager in the Signage division, as well as the Account Manager in developing and implementing the overall project design, manufacturing, and installation of the complete sign program for multiple clients / projects at a time. Heavy interaction and collaboration with clients (remotely) and internal associates at all levels.

Sr. Project Manager, Network Infrastructure - PMP®

• May 2016 - Dec 2018

Plan, coordinate, and report status of key enterprise level IT network projects from initiation through implementation / closure. Provide regular project status updates to project partners / senior management electronically, in meetings, face to face. • Manage project costs, resources, change requests, risks / issues, ensuring maintenance of maximum project benefit. • Engaged Big 4 accounting firm for proactive assessment of software for license entitlements / optimization of hardware / software across SHC business units resulting in 15% cost savings. • Replaced routers in 805+ Kmart stores in 4 months, bringing all stores into PCI compliance. • Remediated damage to SHC environment from non-supported Windows devices: 927 servers in scope, 780 servers decommissioned, 147 servers in progress. Show less

Senior Project Manager - PMP®

• Jan 2016 - May 2016

Established client engagement and relationship. Coordinated discovery and managed flow of services / hardware to client’s locations. • Scheduled internal / contract resources, achieving project, business, and corporate goals. • Replaced main and backup WAN GSR 12000 PE routers with ASR 9010 routers at 7 Mobile Telephone Switching Office (MTSO) locations, meeting all deadlines with no unscheduled downtime. Established client engagement and relationship. Coordinated discovery and managed flow of services / hardware to client’s locations. • Scheduled internal / contract resources, achieving project, business, and corporate goals. • Replaced main and backup WAN GSR 12000 PE routers with ASR 9010 routers at 7 Mobile Telephone Switching Office (MTSO) locations, meeting all deadlines with no unscheduled downtime.

Project Manager l - PMP®

• Jan 2013 - Aug 2015

ADP Dealer Services became CDK Global on October 1st, 2014. Implemented hardware / software solutions for top 100 non-publicly traded automotive dealership organizations. Assembled project teams, scheduled and managed team activities covering hardware installation, network, software configuration, remote training / onsite training, data conversions / migrations. • Achieved ultimate goal of completing projects on time, within budget, per specifications, with a high level of client / company satisfaction. • Built and maintained productive working relationships between business partners, CDK partners, and project team members through timely, accurate communications. • Ensured accuracy of contracts / products sold by conducting kickoff calls to determine timelines and completing technical reviews of projects. • Continually updated project status in internal databases, conducted weekly team calls, and regularly distributed progress reports, keeping team enthusiastic, engaged, and informed. • Worked with conversion team to verify completeness of data imported from competitive vendors to CDK, reducing inaccurate inventory counts and unbalanced accounting, payroll balances. • Managed web-based client software training, increasing participation while ensuring completion. • Facilitated transition to support with project closure documentation and by serving as primary client contact through completion. • Served as active member of PM Governance Board and mentor for new / existing associates, enhancing skill sets and performance abilities. Show less

Front End Solutions Project Specialist III - (promoted)

• Apr 2004 - Dec 2012

Implemented hardware / software solutions for automotive dealerships in US / Canada, specific focus on Customer Relationship Management (Front End) tools which are focused on helping dealerships maintain / grow customer base.• Managed assigned backlog with an average of 80 – 120 active Front End Solution projects.• Mentored team members and developed / published training documentation for internal partners / clients which improved processes and team skills.• Member of project team that developed project plan to move CRM from onsite servers to ASP hosted servers, generating savings in resource time and hardware costs.• Member of project team that developed project plan for concurrent install project model which enabled simultaneous installation of CRM and primary DMS (Dealer Management System) server for dealership. Show less

Senior Installation Specialist - (promoted)

• May 2000 - Apr 2004

Implemented hardware / software solutions for automotive dealerships in US / Canada. Ordered proper equipment / software based on client needs.• Member of project team that developed Application Server Provider product which allows dealerships to maintain servers in a hosted data center environment.• Conducted technical review of assigned projects, ensuring accuracy in hardware / software configuration.• Managed projects for largest US dealer groups during migration from onsite to ASP hosted servers and served as primary contact.• Member of project team that developed program to transfer data between servers through network versus storage media, decreasing transfer time from days to hours while reducing down time and resource requirements. Show less

Installation Coordination Specialist - (promoted)

• Dec 1993 - Apr 2000