Beth Mellinger, SHRM-CP
Office / HR Manager at Accent Consulting- Claim this Profile
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Topline Score
Bio
Credentials
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HR as a Business Partner
LinkedInMar, 2021- Sep, 2024 -
SHRM - Certified Professional (SHRM-CP)
SHRMDec, 2020- Sep, 2024 -
Notary Public Commission
State of Indiana
Experience
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Accent Consulting
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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Office / HR Manager
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Mar 2021 - Present
• Execute and Manage Customer Service, HR, Finance, & Administrative functions and staff• Backup to Finance roles (Billing, AR, AP, PR, Taxes, Reconciliation, Data Entry)• HR recruitment, screening, interviewing, and on-boarding• HR job descriptions, assessments, and scorecards• CRM Administration and Implementation of Business Process Automations Workflows/Forms/etc.• Document key company functions and processes• Contract management• Document and maintain company policies, procedures, and standards• Execute company's strategy for growth and expansion• Provide motivation and guidance that empowers staff to fulfill the vision and mission of Accent Consulting• Evaluate and monitor operational processes and procedures to ensure efficiency in the workplace
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Engineering Innovation
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United States
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Automation Machinery Manufacturing
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1 - 100 Employee
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Director of Customer Support and Business Development
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Oct 2018 - Aug 2020
• Worked closely with organizational leadership to strategically affect direction of operations.• Collaborated with management and fellow supervisors to organize efficient operations and achieve demanding schedule targets.• Hired and directed team to achieve daily and long-term operations and business goals.• Developed and maintained positive relationships with employees and customers.• Optimized processes including overseeing administration, budgeting, sales and scheduling protocols.• Established performance goals for each department and provided feedback on methods for reaching those milestones.• Delegated assignments based on project needs and knowledge of individual team members.
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Manager, Customer Support
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Feb 2017 - Oct 2018
• Established and monitored customer service standards by employing recognized and comprehensive benchmarks.• Identified call trends to improve efficiency, reduce problem calls and suggested solutions to upper management.• Handled complex and sensitive client relations and quality control issues to minimize negative impact to business direction.• Coached employees to develop strong customer support skills to minimize process issues and meet customer expectations.• Assessed reports, monitored calls and analyzed vendor relationships to identify process improvement opportunities.• Drove change and improvement for Customer Support team by identifying enhancements and forwarding suggestions to senior leadership.• Monitored employee performance to identify areas for improvement and additional training needs.• Monitored metrics and developed actional insights to improve efficiency and performance.• Investigated and resolved pricing and database issues to maintain accuracy and efficiency of quotes and turn-around times.
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Customer Support/Sales Administrator
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Aug 2013 - Feb 2017
• Worked closely with Director of Customer Support in preparing requested reports.• Maintained customer contracts.• Invoiced daily customer sales and contracts as well as large equipment purchases.• Managed various installation projects.• Arranged shipping logistics for domestic and international shipments.• Worked closely with Accounting Department to incorporate new business practices.• Professionally managed various projects as assigned and completed thoroughly, cost-effectively, and on-time.
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Farm Journal Media
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United States
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Hospitals and Health Care
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Client Services Coordinator
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May 2008 - Aug 2013
• Worked closely with Division President and VP/GM of Database Solutions in preparing requested reports.• Worked closely with corporate staff in performance of month-end and/or year-end processing and duties.• Managed majority of travel requests and booked approved travel while proactively looking for the best deals.• Prepared weekly sales reports for distribution to company executives.• Entered sales orders, credits, and performed reconciliations.• Tracked sales performance.• Prepared monthly invoices.• Loaded weekly television commercial traffic schedules and distributed to participating television stations.
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Kirby Risk
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United States
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Appliances, Electrical, and Electronics Manufacturing
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400 - 500 Employee
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HR Coordinator
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Jun 2006 - Mar 2008
• Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process.• Supported HR functions with emphasis on record keeping, data entry and general HR tasks.• Coordinated company training and compiled training reports.• Worked with external company vendors to coordinate webinar training sessions.• Coordinated with upper management on employee Christmas gifts and arranged distribution. • Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process.• Supported HR functions with emphasis on record keeping, data entry and general HR tasks.• Coordinated company training and compiled training reports.• Worked with external company vendors to coordinate webinar training sessions.• Coordinated with upper management on employee Christmas gifts and arranged distribution.
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Education
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2020 -
Society of Human Resource Management (SHRM) CP Certificaton
SHRM-CP Certification, Human Resources -
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Elwood Community High School, Elwood, IN
Diploma, Business/General -
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The American College, Bryn Mawr, PA
Certificate, Life Underwriting Training Council
Community
