Experience

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  Spark Therapeutics, Inc.

  • Pennsylvania, United States

  • Patient Services Operations Leader

    • Oct 2021 - Sep 2022
    • Pennsylvania, United States

    • Maintained case management system to support genetic testingand future potential reimbursement and logistical processes• Hired and trained Patient Access Specialists to support internalprocess• Managed all vendors contracted to provide services to Spark’spatients (including: copay assistance ve...

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  Takeda

  • Training and Effectiveness Manager

    • Jul 2016 - Oct 2021

    • Responsible for the development, training and execution of new hire on-boarding for all US Patient Services functions including PSM/OAS/PAM/CE/HCE/CC etc. across all therapeutic areas• Delivery of training for Patient Services systems (Service Cloud/CRM) & processes• SOP/Job Aid development...

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  Shire Pharmaceuticals

  • Sales Insights (Sr. Analyst)

    • Jun 2014 - Jul 2016

    • Developed and distributed key metrics, dashboards, and reports that support goals of US Commercial Operations for all Rare Disease products• Facilitated change management, communications, training, and support for analytics technology solutions• Provided assistance to field based Regional Business Managers by answering all questions regarding sales data• Collaborated with third party vendors to manage sales data and reporting• Provided cross-functional support to Sales Leadership in building custom reports that reflect current market conditions• Developed key performance indicators for all Rare Disease products presented during monthly leadership meetings• Delivered support and coordination for Sales Operations team inquiries, ad-hoc requests, and projects• Developed key content presented at National Sales Meetings by Head of US Sales and Head of US Patient Services• Managed data analyst responsible for key deliverables, including report automation, field requests, and adhoc data requests to support sales, marketing and patient services

  • Customer Service Case Manager

    • Aug 2012 - Jun 2014

    • Provide assistance to patients and patient contacts regarding OnePath products and services• Work with provider offices to ensure patients have uninterrupted access to therapy• Update internal departments on all inquiries regarding treatment or questions regarding OnePath products and services• Facilitate the streamlined product support through assisting patients with many aspects of their therapy• Collaborate with insurance providers to verify coverage• Provide assistance with navigating access and reimbursement hurdles , including facilitation of prior authorizations.• Work with specialty pharmacies to facilitate timely delivery of product to patients• Refer patients to additional support services for financial assistance associated with their treatments, if needed• Performed regular persistency follow up to ensure all patient needs and issues are addressed• Work with key stakeholders from Commercial Operations to develop and implement Standard Operating Procedures(SOPs)

  • Customer Service Care Coordinator

    • Jul 2011 - Aug 2012

    • Collaborate with case managers to ensure that patients maintain uninterrupted access to therapy • Responsible for maintaining and processing all enrollments that arrive to the OnePath for all new cases in two different CRM systems• Provide support to case managers on monthly initiatives to create interactions with the patient population• Facilitate daily interaction with Specialty Pharmacy partners to help maintain strong relationships with our patients and clients• Provide support by answering all patient and medical office inquiries as well as successfully resolving them in a timely manner • Accountable for ensuring timely ordering and delivery of products for schedule infusions by the physician’s office and or pharmacy department• Effectively interact with the sales team in the field and case manager to help make the process of new patients going on therapy as seamless as possible• Developed desktop reference tools in Microsoft Excel to assist a Case Manager’s relationship building with patients.• Assisted the Marketing department and Project Managers’ by creating a more comprehensive view of the top six buy and bill sites of care to help further manage medication supply

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  Tufts Health Plan

  • Greater Boston Area

  • Business Analyst

    • Apr 2010 - Jul 2011
    • Greater Boston Area

    • Forecasted and researched trends by analyzing data reports to conduct and implement strategic profitability goals• Collaborated on implementation of new processes with propose improvements to ensure high-quality financial data• Established accuracy standards of all data submission by conducting...

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  State Street Corporation

  • Portfolio Accountant

    • Nov 2007 - Apr 2010

    • Managed cash and security transactions for mutual funds worth $100,000 +, further enhancing the company’s overall profits and clients partnerships • Developed daily to monthly reports on securities transactions and share discrepancies, resulting in more efficient operations and effective measur...