Experience

AP Fleet Management Pty Ltd

• Australia
• Vehicle Repair and Maintenance
• 1 - 100 Employee

• Fleet Maintenance Controller

  • May 2022 - Present

  Oversees maintenance and mechanical repairs to police vehicles (SA & NSW) -Primary contact SAPOL vehicle maintenance -Coordinating maintenance and repairs -Processing and Payment of Invoices -Tracking common issues & trends -Negotiating labour rates -Providing technical assistance -Provision of work orders -Tracking outstanding long term repairs -Liasing between client and contractors -Maintaining Police Clearances (SA) Oversees maintenance and mechanical repairs to police vehicles (SA & NSW) -Primary contact SAPOL vehicle maintenance -Coordinating maintenance and repairs -Processing and Payment of Invoices -Tracking common issues & trends -Negotiating labour rates -Providing technical assistance -Provision of work orders -Tracking outstanding long term repairs -Liasing between client and contractors -Maintaining Police Clearances (SA)



Ultra Tune Australia

• Australia
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• • Jul 2021 - May 2022

  Managment Team/Administration-Assistance and support to senior leadership team as required.-Reporting & Data Analysis (Operations/Call Centre/KPIs)-Complaints Management-Staff Support

• • Feb 2020 - Jul 2021

  Customer service for a variety of fleet, insurance and other providers for roadside assistance Australia wide.



Telstra

• Australia
• Telecommunications
• 700 & Above Employee

• Customer Service Representative, Frontline Support, Knowledge & Embedding Co-ordinator

  • Mar 2010 - Nov 2019

  Over my time at Telstra I have held multiple roles. Predominantly I was a customer service representitive although I was successful in being seconded to a facilitator (Knowledge and Embedding Lead) role for a period of time and spent several years as a system support agent, assisiting frontline agents with system and customer issues. - Determining clients’ needs and wants through effective questioning. - Providing individually tailored solutions to customers’ needs - Negotiating with clients to prevent the closure of accounts. - Consistently exceeding KPI targets. - Accessing, adding and modifying client information in a large and complex range of systems. - Providing support to frontline agents for Telstra systems. - Facilitation of new training content and ongoing knowledge embedding. Show less


Jarvis Group
• United Kingdom
• Construction
• 1 - 100 Employee
• Customer Sales Representative

  • Mar 2009 - Mar 2010

Adtrans Automotive Group
• Australia
• Retail
• 1 - 100 Employee
• Used Car Sales Consultant

  • Sep 2008 - Feb 2009

Westpac
• Australia
• Banking
• 700 & Above Employee
• Collections Officer

  • Apr 2008 - Sep 2008

SKYCITY Adelaide
• Australia
• Hospitality
• 200 - 300 Employee
• Table Game Dealer

  • Feb 2007 - Feb 2008

Foodland Supermarkets Australia
• Australia
• Retail
• 100 - 200 Employee
• Fruit & Vegetable Specialist

  • Apr 2006 - Feb 2007

Quiznos
• United States
• Restaurants
• 700 & Above Employee
• Food Attendant

  • Oct 2005 - Jan 2006
• Automotive Technician (Apprentice)

  • Aug 2004 - Aug 2005

Hungry Jack's® Australia Pty Ltd
• Crew Member

  • Feb 2002 - Aug 2004