Benjamin Serres
Senior Product Manager at Roadpass Digital- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
-
English -
Topline Score
Bio
Christopher Hamilton
Ben Serres is a very talented professional consultant who served as my deputy team lead for our Communications, Documentation Management, and Technical Writing service unit. Not only did he demonstrate strong team and personnel management skills, he was also one of my strongest and most reliable team members. He never hesitated to chip in to handle complex tasks, and he consistently delivered very high-quality work products to our clients. Nearly every client he was assigned to support would later contact me personally to praise his work. I nicknamed him "my Ronco" because I could "set him and forget him" knowing that he would perform well Ben is diligent, calm, professional, and has a broad range of hard and soft consulting skills that added real value to our team and to our client. I would work with him again in a heartbeat.
Christopher Hamilton
Ben Serres is a very talented professional consultant who served as my deputy team lead for our Communications, Documentation Management, and Technical Writing service unit. Not only did he demonstrate strong team and personnel management skills, he was also one of my strongest and most reliable team members. He never hesitated to chip in to handle complex tasks, and he consistently delivered very high-quality work products to our clients. Nearly every client he was assigned to support would later contact me personally to praise his work. I nicknamed him "my Ronco" because I could "set him and forget him" knowing that he would perform well Ben is diligent, calm, professional, and has a broad range of hard and soft consulting skills that added real value to our team and to our client. I would work with him again in a heartbeat.
Christopher Hamilton
Ben Serres is a very talented professional consultant who served as my deputy team lead for our Communications, Documentation Management, and Technical Writing service unit. Not only did he demonstrate strong team and personnel management skills, he was also one of my strongest and most reliable team members. He never hesitated to chip in to handle complex tasks, and he consistently delivered very high-quality work products to our clients. Nearly every client he was assigned to support would later contact me personally to praise his work. I nicknamed him "my Ronco" because I could "set him and forget him" knowing that he would perform well Ben is diligent, calm, professional, and has a broad range of hard and soft consulting skills that added real value to our team and to our client. I would work with him again in a heartbeat.
Christopher Hamilton
Ben Serres is a very talented professional consultant who served as my deputy team lead for our Communications, Documentation Management, and Technical Writing service unit. Not only did he demonstrate strong team and personnel management skills, he was also one of my strongest and most reliable team members. He never hesitated to chip in to handle complex tasks, and he consistently delivered very high-quality work products to our clients. Nearly every client he was assigned to support would later contact me personally to praise his work. I nicknamed him "my Ronco" because I could "set him and forget him" knowing that he would perform well Ben is diligent, calm, professional, and has a broad range of hard and soft consulting skills that added real value to our team and to our client. I would work with him again in a heartbeat.
Credentials
-
Certified Scrum Master, CSM
Scrum AllianceMar, 2014- Sep, 2024
Experience
-
Roadpass Digital
-
United States
-
Travel Arrangements
-
1 - 100 Employee
-
Senior Product Manager
-
Mar 2022 - Present
Research, design, and manage the implementation of new features on the Campendium iOS, Web and Android apps. Managed the design and greenfield launch of our Android app. Research, design, and manage the implementation of new features on the Campendium iOS, Web and Android apps. Managed the design and greenfield launch of our Android app.
-
-
-
Comcast
-
United States
-
Telecommunications
-
700 & Above Employee
-
Senior Manager - Product Delivery
-
Feb 2018 - Mar 2022
Led a team of technical product delivery professionals responsible for delivering the roadmap of a variety of products including the platforms powering the Emmy awarded voice remote, machine learning for content discovery, metadata management, etc. I was responsible for complex programs spanning the Comcast family of companies including the XClass TV in the US & Sky Glass TV in the UK. I worked across a global team of fellow product, business, and engineering teams to build new products in the most efficient manner possible using a highly adaptable Agile approach. I enjoy driving teams forward as well as coaching other team members in continuous improvement.
-
-
-
Sling Media
-
United States
-
Computers and Electronics Manufacturing
-
100 - 200 Employee
-
Senior Product Manager
-
Feb 2016 - Aug 2017
Product manager of the SlingStudio video production and live streaming platform. I worked with Design, Engineering, Business Development, and Marketing teams to manage roadmaps, execution, and market research for a completely new mobile app and accompanying hardware based product. I also managed various B2B relationships related to technical integrations. • Created requirements and worked with remote engineering teams to architect solutions and drive development on desktop, iOS, and Android applications. • Responsible for development of Adobe Premiere and Apple Final Cut plugins as well as live streaming integrations and associated B2B partnerships. • Lead various user research activities and was responsible for managing user experience studies. • Performed market and competitive analyses to make informed decisions. Worked closely with marketing to ensure initiative aligned with target users and product launch. • Researched and planned various integrations with editing suites, IoT platforms, video conferencing, audio solutions, etc.
-
-
-
Centric Digital
-
United States
-
Software Development
-
1 - 100 Employee
-
Product Management Consultant
-
Oct 2015 - Feb 2016
Web development consultant in large healthcare modernization project. Worked with client teams to implement tools and processes to improve efficiency from product definition through development. Also led journey mapping exercises and user experience testing for on-boarding and account management related experiences. Web development consultant in large healthcare modernization project. Worked with client teams to implement tools and processes to improve efficiency from product definition through development. Also led journey mapping exercises and user experience testing for on-boarding and account management related experiences.
-
-
-
-
Sr. Product Delivery Manager
-
Oct 2013 - Sep 2015
Worked with developers, designers, and product team to lead the completion of new features on the modern Xfinity X1 Platform including: ● X1 Voice Control Remote ● Auto-extend for sporting events ● In Game Highlights ● Content Search & Discovery Prioritized product features/stories alongside back-end platform improvements to produce pleasant user experiences with innovative features and performance. Analyzed data to make informed decisions. Worked with partner teams (design, marketing, finance, legal, etc), stakeholders, and executives. Helped teams improve efficiency by implementing Kanban or Scrum practices, easier to use tools, hosting Scrum ceremonies, and encouraging use of open source tools and automation.
-
-
-
SilverRhino LLC
-
United States
-
Consultant for VA/DoD Interagency Program Office Contract
-
Oct 2012 - Oct 2013
Worked with government and contract leaders to implement Agile processes for use in development of software tools and resources for electronic health records. I accomplished this by: ● Coaching teams to setup and prioritize clean backlogs. ● Write well defined user stories with tests. ● Host effective Scrum ceremonies. ● Working with subject matter experts (healthcare professionals) to translate needs into technical requirements. Managed 5 team members and was responsible for team building, task assignments, personnel issues and training.
-
-
-
SNA International
-
United States
-
Professional Services
-
1 - 100 Employee
-
Product Program Manager
-
Dec 2011 - Sep 2012
Worked with clients in the bio-technology space on a variety of software development and implementation projects including a web application to manage orders of protective custody for county sheriffs to selection/implementation of forensic laboratory management systems. ● Led the design and implementation of client web applications by holding design sprints with customers, creating/maintaining product backlog, working day to day with developers and designers, etc. ● Worked on forensic lab software and related process implementations for both state crime laboratories and international crime laboratories in the middle east. ● Worked with business development to interpret needs and design services to meet client needs specifically in the public safety and mass fatality response fields. ● Led teams using Scrum methods for both software development projects and in general business. ● Assisted in financial planning and forecasting to help secure bank funding.
-
-
-
Brown Davis Interiors
-
United States
-
Design Services
-
1 - 100 Employee
-
Project Manager
-
Apr 2011 - Dec 2011
Managed scope, schedule, budget, and customer interactions for several high end architecture projects. Helped the business to develop new processes and procedures. Managed scope, schedule, budget, and customer interactions for several high end architecture projects. Helped the business to develop new processes and procedures.
-
-
-
-
Product/Subject Matter Analyst
-
Feb 2009 - Apr 2011
Served as the product manager and subject matter expert on several areas of a SaaS product for the business aviation community. I managed product backlogs and priorities for services related to aircraft weight & balance/performance calculations as well as the proprietary financial management system used by the business unit for subscription billing and usage of satellite voice/data services. Worked with development teams in an Agile environment as well as external stakeholders and executives.
-
-
-
Maxair, Inc
-
Industrial Machinery Manufacturing
-
1 - 100 Employee
-
Marketing / Flight Coordinator
-
Jun 2007 - Feb 2009
● Designed and implemented standardized flight training program securing new flight school students. ● Oversaw FBO front desk operations, training of new staff, and development of policies and procedures. ● Prepared new promotional materials and presentations in an effort to create a new, uniform, and branded image. ● Negotiated contract fuel arrangements and airline fueling agreements. ● Processed purchase orders, track accounts receivable and payable, approve payments, and invoice clients.
-
-
-
Fond du Lac Skyport
-
United States
-
Hospitality
-
Customer Service & Line Service
-
May 2005 - Aug 2007
● Marketed flight school activities and classes. ● Assisted flight school students and aircraft renters in scheduling. ● Prepared daily and monthly reports as well as customer statements. ● Marketed flight school activities and classes. ● Assisted flight school students and aircraft renters in scheduling. ● Prepared daily and monthly reports as well as customer statements.
-
-
Education
-
2008 - 2010
American InterContinental University
Bachelors, Business Administration - Project Management -
2007 - 2008
Fox Valley Technical College
Associates, Pilot's License
Community
