Experience

• 

  Magnet Ltd

  • United Kingdom
  • Retail
  • 700 & Above Employee

  • Service Manager

    • Nov 2022 - Present

    Key Responsibilities:● Key member of the leadership team within the flagship showroom ● Orchestrate the delivery of numerous process improvements and increases in productivity to drive an improved service● Direct operational functions working in fast-paced environments with changeable priorities, demonstrating an adaptable approach to service delivery with the ability to mitigate obstacles while achieving key deliverables, KPIs and targets● Devise and execute operational and service delivery strategies to promote first class customer experience for all clients● Develop high-performance multi-disciplined teams driving knowledge growth and team engagement● Empower teams to take ownership of their own deliverables, recognise successes and bridge capability gaps through robust performance management and competency development● Embed compliance and quality controls across all operations in line with best practice protocols

  • Store Manager

    • May 2017 - Nov 2022

    Key Responsibilities:● Full accountability for a fast paced store, as well as monitoring all results, such as P&L, customer experience measures and benchmarking● Examined financial data/statements and used them to improve profitability; managed costs by controlling wages, identified other unnecessary cost inefficiencies● Used initiative and business drive to consistently achieve sales targets and brand objectives, including visual merchandising, promotions and markdowns● Accountable for the recruitment, management and training of store staff, maximised productivity through ongoing performance monitoring and review, promote a culture of staff motivation and retention● Championed succession planning by empowering the team to develop and have opportunities, worked collaboratively to ensure an inclusive environment● Handpicked to deliver the strategic message and coached peer managers in the integral management way of working

  • Kitchen Sales Designer

    • Dec 2007 - May 2017

    Key Responsibilities:● Demonstrated outstanding sales and negotiation skills to proactively secure contracts with numerous key clients, building rapport and forging solid relationships to engender trust and encourage repeat business as well as exceeding £500k in sales on a yearly basis● First point of contact for all escalated customer complaints and queries, followed up to ensure resolution● Promoted a culture of high-performance to deliver a best-in class proposition for customer service● Employed strong attention to detail skills to ensure all customers projects were completed to a high standard

• 

  Menzies Hotels

  • Stratford-upon-Avon

  • Restaurant Supervisor

    • Dec 2006 - Dec 2007
    • Stratford-upon-Avon
• 

  Campden BRI

  • Chipping Campden

  • Web DTP Operator

    • Aug 2005 - Mar 2006
    • Chipping Campden