Experience

Custm

• Australia
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• NSW State Manager

  • Jan 2022 - Present



HGR Logistics Pty Ltd

• Australia
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• Operations Manager

  • Aug 2021 - Nov 2021



ANC Delivery Professionals

• Driver Performance Manager

  • Mar 2018 - Jan 2020

  As a driver performance manager for ANC, I managed the home delivery fleet across a number of key aspects relating to their performance. The fleet, including drivers and offsides numbered up to 70 subcontractors, across 5 sites, for one of their main clients, a global brand. In my role I was responsible for onboarding new delivery teams ,as well as the ongoing training and development in key aspects involving, Loading and Unloading, Customer service, PDA use, Manuel handling techniques, NPS feedback and techniques, KPI improvement. I would perform, Driver audits, Uniform audits, Vehicle audits, Customer service audits and Compliance audits. I was involved in rolling out tool boxes across the fleet, and implementing the changes with training and development of the drivers. I played a significant role in COR, safety and compliance, along side operational feedback and reporting. I would regularly do ride alongs in the vehicles with the drivers, completing their entire manifest for the day, staring from stores or the distribution centre, loading, delivering to customers and back to pre load. I regularly reported back to State and National mangers, National Account managers, As well as worked directly with Clients onsite to co-ordinate operational issues, improve services, resolve customer complaints and issues.



Kings Transport

• Australia
• Transportation/Trucking/Railroad

• Operations Team Leader - Courier - 1t & CBD (NSW)

  • Aug 2017 - Mar 2018

  In my roll i am solely responsible for the state express operations function within the business. I Manage the C-1T Fleet Control room, and i am accountable for the allocation and dispatching of all adhoc jobs to drivers.I Ensure all KPI’s that are set by the State OperationsManager and daily service report are met and wherepossible exceeded, these are variable depending onseasonal influences. Plan for seasonal decline and growth in job numbers toensure the correct balance of vehicle/staff supply ismaintained to meet all KPI’s.Ensure there is ongoing improvement in overall servicelevels to our customers. Ensure all accounts, particularly endangered accountsare maintained with outstanding service.Conduct annual reviews of all staff providing them andrequested senior management the relevant feedback.Develop staff both personally and professionally ,to ensure they progress in their career within the Kings Group. Ensure all operations staff are well versed in customer service.

• Personnel Manager

  • Aug 2016 - Aug 2017

  As a Personnel Manager my job is to assist the courier and taxi truck divisions, with hands on support in driver management and client liaison including, but not limited at driver training, recruitment, safety management, daily fleet management, asset control, driver ability, driver counselling and retention.Additionally the personnel manager is to contribute the growth with in the courier and taxi truck divisions, through proactive driver and customer/client engagement.



Fastway Couriers

• Australia
• Freight and Package Transportation
• 400 - 500 Employee

• Regional Franchise Manager

  • Feb 2016 - Jul 2016

  I Manage the business of a team of Courier Franchisees of a specific Sydney Region, to achieve profit and sales objectives of that Region Help Develop the business of individual Courier Franchisees and sub-contractors through training, coaching, planning and mentoring Ensure compliance with Fastway policies, procedures and workplace safety requirements. Provide training to new and existing Courier Franchisees and sub-contactors to ensure optimal growth, productivity, and compliance with service and operational standards. I Undertake regular cycles with couriers and sub-contractors to assess their needs, issues and opportunities. Assist Couriers with development of route plans and timetables to improve their efficiency and service and manage orders for timetables and flyers from FSO. Coach Courier Franchisees in saturation marketing, business development and business planning. Maintain a training register



Asset Global Transport

• Australia
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• Sales Manager

  • Oct 2014 - Feb 2016

  I have stepped into the role of the Sales Manager at Asset Global Transport, to bring on new interstate and regional Transport clients. I will also be looking after existing clients to service and maintain with relationships. We are also a 3PL provider storage and solutions company. I look forward to building my career and Assets name in the industry. I have stepped into the role of the Sales Manager at Asset Global Transport, to bring on new interstate and regional Transport clients. I will also be looking after existing clients to service and maintain with relationships. We are also a 3PL provider storage and solutions company. I look forward to building my career and Assets name in the industry.



Bonds Transport Group Pty Ltd

• Australia
• Truck Transportation
• 1 - 100 Employee

• Business Development Manager

  • Aug 2013 - Sep 2014

  My responsibilities include business development and account management for the transport and logistics divisions at Bonds. In my role I regularly design solutions for clients and negotiate terms. My responsibilities include business development and account management for the transport and logistics divisions at Bonds. In my role I regularly design solutions for clients and negotiate terms.



TOTAL PERSONNEL

• Australia
• Human Resources Services
• 1 - 100 Employee

• Sales Manager

  • Jan 2012 - Aug 2013

  My responsibilities include bringing in new business for the entire Sydney metro area. Quoting new business of the Fair work Australia Awards, recruiting the right candidates and inducting staff. Total works with in the blue collar industry and service Transport, Warehousing, Construction, Engineering and Labouring clients. My responsibilities include bringing in new business for the entire Sydney metro area. Quoting new business of the Fair work Australia Awards, recruiting the right candidates and inducting staff. Total works with in the blue collar industry and service Transport, Warehousing, Construction, Engineering and Labouring clients.



element14

• 1 - 100 Employee

• Internal Account Manager

  • Nov 2010 - Dec 2011

  My duties included Internal account management of an existing Victorian portfolio of over 300 clients. Quotes, Orders, Sales, and customer service. This role took me to such events as National Manufacturing Week in Victoria when it was on. My duties included Internal account management of an existing Victorian portfolio of over 300 clients. Quotes, Orders, Sales, and customer service. This role took me to such events as National Manufacturing Week in Victoria when it was on.