Experience

Airbus in Australia Pacific
• Australia
• Aviation & Aerospace
• 1 - 100 Employee
• RAAF MRTT Programs Requirements Manager

  • Oct 2022 - Present


Airbus

• Aviation & Aerospace
• 1 - 100 Employee

• Customer Services- Transport and Mission A/C Services Programs Manager for Asia-Pacific

  • Jun 2014 - Oct 2022

  Primary interface between customers and Customer Services organization, leading multi-functional teams for the end-to-end delivery of any service (training, spares and repairs, warranty management, simulators, technical publications, MRO, FHS, On-Site Support, etc). Assure a smooth EIS and ensure the on time, on cost, on quality deliveryKey Focal Point towards the Customers during the A/C life cycle, lead tactical and PRM meetings.Program management assuring contract requirements compliance and consistency, assigning workpackages (WBS) and budget to stakeholders (CoC’s/Subsidiaries) and providing visibility of the program status.Generate, consolidate and monitor the P&L, the OP; R&O management.Service Representative during offers negotiation. Offers coordination, final deliverables and generation of executive assessment reports. Evaluate customer needs and promote new business opportunities. Support to services growth. Show less

• Customer Services - Technical Assistance Center Engineer (AMTAC) M&L A310MRTT A330 MRTT A400M

  • Dec 2010 - May 2014

  Focal Point for Technical Issues to in-service fleetDeliver timely and consistent technical solution to In-Service Issues to customers, managing all necessary task with proper organizations (Design Office, Service Bulletins, Procurement, Vendors, etc)Provide engineering assistance and guidance to customers, operators, prime contractors or internal Airbus staffProvide AOG and “Out of Office” technical support according with contractual requirements, under high pressure and in an autonomous wayEnsure the Continued Airworthiness Process and in service aircraft safety, as required by Part 21 obligations of Airbus DS as TC/STC HolderAttend to technical meetings with customers, Operators Conferences, etc. Show less

• Customer Services - Service Engineering A/C General Systems M&L A310MRTT A330 MRTT

  • Feb 2008 - Dec 2010

  Investigate and provide technical solution to A/C General Systems In-Service issues. Perform safety and economic impactDevelop in service communication means to customers (OIT, AOT, SIL, NTO) Propose, analyze and develop in coordination with appropriate internal and external organizations the corrective action (A/C improvement, new developments, upgrading) or A/C updates per customer request Analysis and revision of Airbus Service Bulletins, EASA/FAA/INTA Airworthiness Directive Engineering Services representative in Mayor In Service Issue (MISI) Committee and Product and Flight Safety (P&FS) Committee Attend to technical meetings with customers, Operators Conferences, etc. Show less

• Customer Services - M&L HO Maintenance Support

  • May 2004 - Jan 2008

  Manage, planning and lead the A/C maintenance/modification activities at Airbus MRO Centers, Subsidiaries, external authorized Maintenance Centers, Working Parties, etc (Part 145). Primary Interface between customers and Airbus MRO Centers. Generate and negotiate with customers the MRO and FHS offers. Prepare the SoW, BC, P&L, R&O. Manage the FHS contracts, leading multifunctional and transnational internal and external organization activities. Establish and improve the FHS economic models and solutions, improving customer requirements and satisfactionCAMO Activities: monitor Life-Limited Components & MPD tasks, analysis of Log Books; analysis and control of material, repairs, and GSE for maintenance; assessment of Eng. Doc, SB, AD and MPD; A/C configuration. Cost and invoice control for MRO and FHS contracts.Lead and contribute to business improvement projects using Black Belt methodology Show less

• Customer Services - In Service Anomaly Committee Follow Up Manager

  • Apr 2002 - May 2004

  Responsible of the In Service Anomaly Committee Process for the C-212, CN-235 and C-295 programs. Coordinate and manage the different activities internally with all areas involved (cross-departmentally) and outside the organization (suppliers, customers) until the full and final anomalies resolution. Analyze, in coordination with Service Engineering, the modification for the A/C in service and collaborate with Engineering & Technology Area in the modification proposal related to SB. Show less

• Internship at Customer Services

  • Jan 2000 - Jan 2002

  Collaborating in the activities of the following Departments: CN-235 and C-295 Fleet Follow-Up, Service Engineering, Field Service Representatives and Maintenance Support Collaborating in the activities of the following Departments: CN-235 and C-295 Fleet Follow-Up, Service Engineering, Field Service Representatives and Maintenance Support