Experience

Actum Group

• United Kingdom
• Venture Capital and Private Equity Principals
• 1 - 100 Employee

• Customer Success Manager

  • Dec 2022 - Present

  London, England, United Kingdom Actum is a data-enriched information tool in the UK private equity, venture capital, and advisory community.



StartEngine

• United States
• Technology, Information and Internet
• 1 - 100 Employee

• Onboarding Manager

  • May 2022 - Aug 2022

  Los Angeles, California, United States Ran point on guiding clients through the legal & creative onboarding process ahead of their equity crowdfunding launches. Motivated clients through an arduous onboarding process. Provided regulatory guidance to executives for raising funds in a Regulation Crowdfunding campaign, while remaining compliant with the SEC and FINRA. Filed amendments and offering documents with the SEC. Managed CPA’s and attorneys reviewing business financial documents.



LaunchBoom

• United States
• Advertising Services
• 1 - 100 Employee

• Campaign Manager

  • Aug 2021 - May 2022

  San Diego, California, United States Specialised in tests to gauge crowdfunding potential in a product, managing a team of marketers, designers, and developers to run digital ad tests for dozens of clients – all while serving as the point-person for the client. Provided an excellent experience for the clients, ensuring that their ideas were balanced with our expertise and delivering a positive product even when it contained the bad news that they would not achieve the crowdfunding success they were hoping for… Show more Specialised in tests to gauge crowdfunding potential in a product, managing a team of marketers, designers, and developers to run digital ad tests for dozens of clients – all while serving as the point-person for the client. Provided an excellent experience for the clients, ensuring that their ideas were balanced with our expertise and delivering a positive product even when it contained the bad news that they would not achieve the crowdfunding success they were hoping for. Interpreted Facebook Analytics data to clients with a wide range of digital marketing experience. Directed a revamp of the kickoff customer experience to ensure smoother expectation management. Show less



Honeycomb Credit

• United States
• Financial Services
• 1 - 100 Employee

• Senior Customer Experience Manager

  • Sep 2019 - Aug 2021

  Created the Customer Experience branch of the company, which involved designing the playbook for crowdfunding success and consulting each client on best practises. Strategy led to $12 million in investment, with a success rate over 4x the industry standard. Designed the legal onboarding process to unclog the pre-launch funnel; average launch time fell from over three months to under three weeks. Copyedited client creative materials. Led surveys and facilitated… Show more Created the Customer Experience branch of the company, which involved designing the playbook for crowdfunding success and consulting each client on best practises. Strategy led to $12 million in investment, with a success rate over 4x the industry standard. Designed the legal onboarding process to unclog the pre-launch funnel; average launch time fell from over three months to under three weeks. Copyedited client creative materials. Led surveys and facilitated internal team conversations to address the problem of employee burnout. Planned and hosted in-person and digital pitch events, resulting in tens of thousands of dollars in investment for small businesses. Navigated major shifts in the small business finance landscape throughout the first year of COVID. 5/5 rating on TrustPilot.

• Lead Generation Specialist

  • Jul 2019 - Sep 2019

  Pittsburgh y alrededores, Estados Unidos



Think Big Campaigns

• United States
• Government Relations Services

• Senior Content Writer

  • Jul 2018 - Jun 2019

  Pittsburgh y alrededores, Estados Unidos Think Big is a Pittsburgh-based startup dedicated to use digital advocacy to put more progressive leaders in public office all across the country.

• Campaign Manager

  • Feb 2019 - May 2019

  Pittsburgh y alrededores, Estados Unidos Managed a school board campaign on behalf of Think Big Campaigns. Organized volunteers and directed strategy from the field perspective.



Kiva.org

• United States
• Technology, Information and Internet

• Partner Monitoring & Operations Fellow

  • Jul 2017 - Jul 2018

  Costa Rica, El Salvador, Guatemala, Colombia Audited & consulted six different microfinance institutions in four countries on their partnership with Kiva. Interviewed dozens of borrowers to gain an understanding of their realities and experience using the service. Wrote articles and took photos for Kiva’s promotional material. Worked with MFI’s to assess interest rates and repayment terms according to the risk profiles in each area. Led training on best practices.



Teach For America

• United States
• Education Administration Programs
• 700 & Above Employee

• Spanish Teacher – 11th and 12th Grade

  • Jun 2015 - May 2017

  Tallulah, Louisiana Taught beginner Spanish at a secondary school located in a rural part of the American South. Designed the curriculum, created all assessment and educational materials, and demonstrated strong procedure-based classroom management for hundreds of students across six classes. Over 80% of students surpassed the intermediate benchmark in reading and writing.



Phaidon Press

• United Kingdom
• Retail

• Internship

  • May 2014 - Jul 2014

  Greater New York City Area Market research, content research, social media publicity, administrative tasks.



U.S. House of Representatives

• United States
• Legislative Offices
• 700 & Above Employee

• Page

  • Jan 2010 - Jun 2010

  Washington D.C. Metro Area One of 70 high school juniors selected to work on the House Floor and respond to the needs of the Members of Congress. Delivered statements and flags between the House Floor and the congressional office buildings. Witnessed President Obama’s first State of the Union Address and the passage of The Affordable Care Act, lived in a dorm with fellow Pages, and experienced Capitol Hill culture.