Human Resources Executive

• Oct 2021 - Present

Administrative / Personal Assistant

• Apr 2019 - Oct 2021

 Act as a first point of contact between the manger and internal/external clients; deal with correspondence, phone calls, manage diary, schedule meetings and appointment. Handle requests and queries appropriately; draft letters, proposals Prepare notes and taking minutes of meetings. Monitor inventory of office supplies and the purchasing of new material with attention to budgetary constraints. Typing, compiling and preparing reports, presentations, organising events and conferences; collating and filing expenses. Implementing and maintaining procedures/administrative systems; managing databases and filing systems. Organise the manager’s personal commitments including travel or childcare, booking and arranging travel, transport and accommodation. Conducting research on behalf of the manager; Liaising with staff, suppliers and clients. Provide administrative support to ensure efficient operation of the company. Ordering and taking stock of office supplies; processing, directing mail and incoming packages or deliveries.  Maintain polite and professional communication via phone and email; Summit and reconcile expense report. Ensure that the office is kept clean and organise at all time; Provide general support to visitors and clients. Keep track of stock and inventories across all sales point; creates sales invoices. Ensure that the office is kept clean and organise at all times; provide general to visitors and clients. Provide customer service to customers and prospective customers which includes but not limited to; daily follow-up on prospective customers, ensure that goods were delivered and received in good condition and follow up on orders. Ensure that all staff send their daily report and review staff’s daily activities with the managing director.

Sales And Customer Service Executive

• Aug 2018 - Mar 2019

 Create, engage customers and facilitate organization growth; Take ownership of customer issues and through to resolution. Keep accurate records and document customers actions and discussion, control resources and utilize assets to achieve qualitative and quantitative targets. Keep records of inventory and orders, stock and organize shelves and stock room; balance daily cash deposits. Manage customer relations ensuring 100% satisfaction with all sales returns and store presentations; focus on improving efficiency of sales and securing loyal customers Process store banking transactions, manage the store safe coordinate and conduct thorough inspection and identification of all received items and documentation to determine its condition. Manage and source for customers through the company's social media platforms such as Facebook, Instagram, WhatsApp, etc. Sending of daily reports to the appropriate quarters, supply management with customer’s needs, problems, interest, competitive activities and potential for new products.

Customer Service Representative/ Call Center Agent

• Aug 2017 - Sep 2018

 Respond to and handle customer’s complaints, inquires and provide appropriate solutions and alternative within the time limit; follow up to ensure resolutions to all queries received.  Keep records of customer interactions; provide them with information and suggestive selling to customers by introducing new products, discount and service. Maintain a polite and professional telephone manner with customers.  Receiving/making outbound calls to prospective and existing customers; facilitating, solving, interacting and providing effective customer service to exceed customer expectation and meet corporate objectives. Deliver prepared script regarding a service or product, building up on the information as the conversation progresses.  Escalating and following-up on all product and service inquiries.  Establish rapport with client while providing information concerning product. Create and maintain logs of Conversations transpired with customers according to established procedures.

Marketing Executive

• Jan 2017 - Aug 2017

 Sourcing and looking for new customers, Negotiateclose deals and handle complaints or objections. Collaborate with team to achieve better result, develop and maintain solid business relationship with customers. Develop strong customer base for effective sales achievement and maintain a strong customer relationship. Actively seek out new sales opportunities through cold calling, networking and social media. To gain referrals, respect, understand and protect the interest of my clients.  To conduct presentations and provide better understanding to Customers on the products and services.

Marketing Executive

• Jan 2017 - Jul 2017

Acquire new clients, build a relationship with them, Identify their needs and demand and sell to them. Approaching and presenting to customers by skillfully communication information regarding the company's product and services. Reporting sales activities and sales performance. Regularly or upon request. Acquire new clients, build a relationship with them, Identify their needs and demand and sell to them. Approaching and presenting to customers by skillfully communication information regarding the company's product and services. Reporting sales activities and sales performance. Regularly or upon request.