Experience

ZIROOPAY

• Finland
• Financial Services
• 1 - 100 Employee

• Senior Customer Success Associate

  • Jul 2022 - Present

  Key achievements. • Resolved product/service issues by providing technical assistance to merchants remotely and physical visits thereby increasing partnership retention for banks, microfinance banks and other retail businesses under my purview. • Follow up with back-end product development teams to ensure product optimization (Ziroopay application update) and improve end-user experience. • Achieved a customer satisfaction rating of 95% through prompt and effective resolution of customer issues. • Received commendation from management, merchants, and from colleagues. • Involved in the development and creation of helpful content for customers and prospects which includes user guide, FAQs to reduce customer’s complaint. • Instrumental in training and mentoring 10 junior customer service representatives, improving team performance by 30% • I was solely responsible for attending to thousands of customers for about 3 months. • Implemented a knowledge base system that resulted in a 50% reduction in customer complaints. • Increased customer retention by 15% through proactive outreach and personalized assistance during the onboarding process. Show less



UBA Group

• Nigeria
• Banking
• 700 & Above Employee

• Customer Service Officer

  • Dec 2019 - Jul 2022

  Key responsibilities: • Answer all walk-in customer queries, resolve on the spot service issues. • Log and escalate customer’s complaints that cannot be resolved on the spot. • Follow up with pending customer’s complaint and ensure to keep customer informed of the log status. • Engage customers in cross selling of the bank’s products and services. • Check status of customer’s accounts, track cash inflow and outflow. • Assist banking customers who are victims of fraud, theft. • Assist customers with replacing lost or stolen credit or debit cards. Show less



PISON GOLD MONTESSORI SCHOOL

• NYSC- School Secretary

  • Dec 2018 - Nov 2019

  Key responsibilities: • Provide administrative support to school management, staff, and pupils to assist with the effective and efficient operation of the school. • Provide receptionist services by greeting visitors, providing information, and receiving messages. • Schedule appointments and arrange meetings and conferences. • Respond to incoming calls and redirect phone calls to appropriate department. Key responsibilities: • Provide administrative support to school management, staff, and pupils to assist with the effective and efficient operation of the school. • Provide receptionist services by greeting visitors, providing information, and receiving messages. • Schedule appointments and arrange meetings and conferences. • Respond to incoming calls and redirect phone calls to appropriate department.