Avery Thompson
Operations Specialist at SonarMD- Claim this Profile
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Bio
Credentials
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Certified in Quality and Safety
IHIJul, 2020- Sep, 2024 -
Basic Life Support (BLS)
ACLS Certification InstituteAug, 2021- Sep, 2024
Experience
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SonarMD
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United States
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Hospitals and Health Care
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1 - 100 Employee
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Operations Specialist
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Jun 2022 - Present
Evaluate patients based on our clinical protocols to determine their care pathways. Document information shared by patients about their condition, and communicate in a timely manner with patient’s team of medical professionals based on our protocols. Collaborate with the Patient Engagement team to develop a valuable patient experience. Create valuable content and communications to improve patient engagement rates. Review effectiveness of patient campaigns and adjust campaigns accordingly. Configure patient campaigns within internal SonarMD platform. Assist Practice and Payer Account Managers on customer-facing operations. Show less
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One Medical
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United Kingdom
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Construction
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1 - 100 Employee
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Operations Assistant
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Jun 2021 - Jun 2022
Welcoming patients to the practice, communicating their arrival to the team, and managing patient visit expectations. Receiving incoming calls/messages and appropriately addressing or triaging phone requests, mail, and faxes, including scanning and appropriate e-filing. Managing the office’s monthly credit card Expensify report and communicating the status of the office’s Original Medicare Direct report to the team. Assisting the Care Team Manager with the management of the office. Welcoming patients to the practice, communicating their arrival to the team, and managing patient visit expectations. Receiving incoming calls/messages and appropriately addressing or triaging phone requests, mail, and faxes, including scanning and appropriate e-filing. Managing the office’s monthly credit card Expensify report and communicating the status of the office’s Original Medicare Direct report to the team. Assisting the Care Team Manager with the management of the office.
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Valley Health
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United States
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Hospitals and Health Care
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700 & Above Employee
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Health Administration Intern
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Jan 2021 - May 2021
Worked under the Corporate Director of the Cancer Center and completed meeting minutes and attended weekly team meetings. Designed multiple surveys for employee engagement/satisfaction and patient experience. Met and worked with employees from various departments to lead and complete several projects. Worked under the Corporate Director of the Cancer Center and completed meeting minutes and attended weekly team meetings. Designed multiple surveys for employee engagement/satisfaction and patient experience. Met and worked with employees from various departments to lead and complete several projects.
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Paper Source
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United States
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Retail
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500 - 600 Employee
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Sales Floor Associate
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Nov 2019 - Mar 2020
Worked at the cash register and managed sales goals by the hour and day. Assisted customers navigating the store and with purchases and gift wrapping. Taught classes on various art projects. Worked at the cash register and managed sales goals by the hour and day. Assisted customers navigating the store and with purchases and gift wrapping. Taught classes on various art projects.
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Front Desk Staff & CNA
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Jun 2018 - Aug 2019
Front Desk Staff Receptionist Answer phone calls from patients, schedule appointments, and check patients out after appointments. Gather patient paperwork and information, communicate and assist physicians and nurses with assigned tasks. Locked up and closed the office. CNA Measure vital signs and assist patients with vision and hearing tests. Obtain samples and perform urinalysis. Obtain necessary information from patients about medical background for the physician and enter into the computer system. Show less
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Emergency Medical Technician
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Aug 2016 - Feb 2017
Interviewed patients to obtain medical information and vital signs. Stocked supplies, cleaned rooms, and brought patients back to the room from the waiting area. Started IVs and practiced phlebotomy including blood cultures. Performed EKGs and assisted with traumas. Interviewed patients to obtain medical information and vital signs. Stocked supplies, cleaned rooms, and brought patients back to the room from the waiting area. Started IVs and practiced phlebotomy including blood cultures. Performed EKGs and assisted with traumas.
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Education
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2017 - 2021
George Mason University
Bachelor's degree, Health Administration -
2021 - 2024
George Mason University
Master's degree, Health Administration
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