Experience

Nana Dot’s Southern Sweets®

• United States
• Food Production
• 1 - 100 Employee

• Owner

  • Nov 2017 - Present

  Dallas-Fort Worth Metroplex Online Bakery | Specializing in Southern Pies & Cakes | 📦🛫🌎 U.S. Shipments arrive in 1-2 days | 📍Dallas TX | Local Delivery available | Vendors: Keller Farmers Market, Dallas Farmers Market, Frisco Rotary Market, & Roanoke Farmers Market



Organizational Innovations

• Canada
• Business Consulting and Services

• Owner

  • Dec 2016 - Present

  Global Consulting Firm | Partnering with large and small for profit and not for profit organizations | Specializing in: Organizational Alignment - Leadership Development - Strategy - Culture Transformation - Financial Budgeting - Brand Protection - Quality Control - Food Safety - Quality Assurance |



Walmart

• United States
• Retail
• 700 & Above Employee

• Quality Control Manager

  • Mar 2022 - May 2023

  Dallas-Fort Worth Metroplex



Chipotle Mexican Grill

• United States
• Restaurants
• 700 & Above Employee

• Regional Restaurant Food Safety Manager

  • Oct 2020 - Oct 2021

  * Overseen and supported all food safety regulations, policies, and procedures for 362 restaurants in Southwest Region (Texas, Louisiana, Oklahoma, New Mexico, Arizona) * Partnered closely with cross functional teams to ensure compliance of food safety through collaboration with the restaurant training team, enterprise compliance and legal * Developed and maintained relationships with health departments in region * Reviewed current changes in regulations and communicates/trains teams… Show more * Overseen and supported all food safety regulations, policies, and procedures for 362 restaurants in Southwest Region (Texas, Louisiana, Oklahoma, New Mexico, Arizona) * Partnered closely with cross functional teams to ensure compliance of food safety through collaboration with the restaurant training team, enterprise compliance and legal * Developed and maintained relationships with health departments in region * Reviewed current changes in regulations and communicates/trains teams as needed * Followed up on issues identified in health inspections to ensure they were remediated * Responded to and monitored quarterly inspection reports for high risk findings and dispatched field support to restaurants that needed immediate support * Facilitated partnership of restaurant support teams and operations to resolve pest infestations. * Determined when to close a restaurant due to the severity of activity through analysis of monthly service report for the restaurants in the region and responded to findings with a recommended resolution * Contributed communications content to promote and ensure Food Safety compliance * Analyzed food safety data and trends to proactively improve performance and procedures Leveraged a risk-based food safety model to provide solutions and facilitate improvement * Managed response to health department closures, fines, and other penalties * Facilitated partnership of restaurant support teams and operational leadership to resolve issues identified by health departments * Served as Food Safety subject matter expert supporting Operations teams across region providing guidance and coaching on Food Safety programs and issues * Presented on Food Safety & Industry revisions at all managers annual meetings * Tracked trends, and distributed data week over week, month over month, & year over year * Collaborated with New Restaurant Opening managers regarding upcoming restaurants, emerging markets, walkthroughs, and food safety question/concerns Show less



Deloitte

• Business Consulting and Services
• 700 & Above Employee

• Food Brand Protection Consultant

  • May 2019 - Oct 2020

  * Educated on food safety, quality assurance, & sanitation requirements on a local, state, and federal level * Conducted assessment and GAP Analysis to determine client needs * Identified, diagnosed, and resolved restaurant level food safety risks * Assisted Owner/Operator in the resolution of major Health Department risk factors and compliance with the FDA Food Code * Partnered with Business Consultants as an expert liaison in the event of potential food safety situations that may… Show more * Educated on food safety, quality assurance, & sanitation requirements on a local, state, and federal level * Conducted assessment and GAP Analysis to determine client needs * Identified, diagnosed, and resolved restaurant level food safety risks * Assisted Owner/Operator in the resolution of major Health Department risk factors and compliance with the FDA Food Code * Partnered with Business Consultants as an expert liaison in the event of potential food safety situations that may require restaurant closure * Established the path and criteria to re-open a restaurant that undergoes a closure for food safety-related reasons * Aided restaurants in defining short-and long-term food safety culture wins * Served as the technical expert on prioritization, energy focus, and resources to strengthen food safety operations and culture * Influenced restaurant-level Food Safety needs to the Food Safety Solutions & Culture Teams * Reviewed restaurant Food Safety challenges to identify potential root causes and determine the most appropriate consulting support to determine steps toward solutions * Managed internal relationships with other departments to influence improved food safety systems across the organization * Assisted with creating work plans for developing and implementing food safety systems * Increased overall Food Safety awareness Show less



Pei Wei

• United States
• Restaurants
• 500 - 600 Employee

• Quality Assurance & Food Safety Manager

  • Jun 2018 - May 2019

  Dallas/Fort Worth Area * Developed and oversaw all food safety regulations, policies, and procedures for central kitchen & 200+ restaurant fast casual chain * Onboarded/Audited suppliers & vendors to ensure proper standards are maintained and followed * Established farm to fork protocols for new suppliers * Ensured USDA standards were implemented * Ensured proper food safety, quality assurance, and sanitation requirements were met on a local, state, and federal level * Established programs, created… Show more * Developed and oversaw all food safety regulations, policies, and procedures for central kitchen & 200+ restaurant fast casual chain * Onboarded/Audited suppliers & vendors to ensure proper standards are maintained and followed * Established farm to fork protocols for new suppliers * Ensured USDA standards were implemented * Ensured proper food safety, quality assurance, and sanitation requirements were met on a local, state, and federal level * Established programs, created policies and set expectations for quality assurance and food safety initiatives * Oversaw management and corrective actions for all customer complaints (Foodborne illness, Allergic Reaction, & Foreign Material) * Lead quarterly Quality Assurance & Food Safety Symposiums * Presented on Food Safety & Industry revisions at all managers annual meetings * Ensured effective food safety and food quality training for all team members (brand wide) * Worked closely with suppliers to ensure proper food safety & quality from farm to fork * Managed third party audit, pest control, chemical, and temperature monitoring vendors * Monitored and tracked trends & data week over week, month over month, & year over year * Partnered with multiple cross functional teams to ensure standardization across brand * Created and implemented corrective action plan process for all internal and external audits * Monitored trends and emerging issues within the quality & food safety business Show less



Amazon

• Bangladesh
• Advertising Services
• 1 - 100 Employee

• Regional Food Safety & Quality Assurance Manager

  • Jul 2015 - Jun 2018

  Dallas/Fort Worth Area * Managed Midwest & West Coast Amazon Fresh Distribution Centers (DC) * Performed internal audits which ensured DC's were free from hazards * Ensured all product received from suppliers met quality requirements * Created sustainable processes across all sites which promoted both Safety & Food Safety * Developed & launched network wide program/process to ensure freezer safety * Ensured USDA/FDA/OSHA compliance by working directly with local & federal regulators * Visited… Show more * Managed Midwest & West Coast Amazon Fresh Distribution Centers (DC) * Performed internal audits which ensured DC's were free from hazards * Ensured all product received from suppliers met quality requirements * Created sustainable processes across all sites which promoted both Safety & Food Safety * Developed & launched network wide program/process to ensure freezer safety * Ensured USDA/FDA/OSHA compliance by working directly with local & federal regulators * Visited suppliers & vendors to verify USDA/FDA/OSHA compliance * Created audit to ensure USDA compliance for proteins & protein containing products * Managed relationships with 3rd party vendors (audit, pest control, temp monitoring, environmental swabbing) * Extrapolated data quarter over quarter to highlight internal trends in Food Safety * Onboarded/trained Food Safety Mgrs & Quality Assurance associates * Created internal auditing program which met FSIS & SQF requirements * Created internal auditing program for suppliers which met FSIS & SQF requirements * Standardized safety processes across the United States & International markets * Wrote, edited, & published 30+ policies & procedures to ensure compliance & standardization across all DCs * Launched 10+ new distribution centers within a year * Incorporated safety industry best practices into product handling process for receipt, storage, transportation, & disposal of food to ensure the safety of Amazon customers * Worked directly with fulfillment centers & suppliers to develop & implement procedures which complied with national, state, & local standards * Developed sustainable processes to audit standard work * Identified and communicated improvement opportunities to fulfillment center * Performed vendor & merchant audits to determine food safety compliance * Managed temperature monitoring system including reporting non-compliance alerts * Conducted environmental & ATP swabbing weekly, monthly, quarterly Show less



Ecolab

• United States
• Chemical Manufacturing
• 700 & Above Employee

• Senior Food Safety & Brand Specialist (Ecosure)

  • Mar 2011 - Jul 2015

  Greater Los Angeles Area *Performed on-site customer evaluations and trainings in the area of food safety and brand protection practices to asses workplace and customer safety *Consulted/educated & trained customers food safety, health, and sanitation practices *Partnered with Account Mgmt team to solve customers’ issues and assist in program rollouts *Examined employee/customer safety, customer service quality and facility cleanliness in restaurants, hospitality and healthcare facilities… Show more *Performed on-site customer evaluations and trainings in the area of food safety and brand protection practices to asses workplace and customer safety *Consulted/educated & trained customers food safety, health, and sanitation practices *Partnered with Account Mgmt team to solve customers’ issues and assist in program rollouts *Examined employee/customer safety, customer service quality and facility cleanliness in restaurants, hospitality and healthcare facilities, senior living homes, providing quality evaluation data used for comprehensive customized reporting for corporate customers in the hospitality and healthcare industries. *Trained on the importance of food safety and best practices *Trained on 50+ programs & master of all specifics of each brand *Food Specialist Mentor to newly onboarded specialists *Supported field service team as needed to cover large assignments or vacant territories Show less



Fresh & Ready Foods

• United States
• Food and Beverage Manufacturing
• 1 - 100 Employee

• Quality Control/Quality Assurance Manager

  • Feb 2010 - Mar 2011

  San Fernando Valley *Managed team of quality assurance supervisors *Ensured compliance of food safety & FDA regulations *Trained team on customer specifications for products. *Administered food safety measures and prepared reports *USDA/FDA standard implementer. *Weights & Measures Inspector. *Designed programs and maintained sanitation through facility. *Brands Standard Educator & coach. *Responsible for QA/QC file management system. *Performed Biological tests on all equipment and… Show more *Managed team of quality assurance supervisors *Ensured compliance of food safety & FDA regulations *Trained team on customer specifications for products. *Administered food safety measures and prepared reports *USDA/FDA standard implementer. *Weights & Measures Inspector. *Designed programs and maintained sanitation through facility. *Brands Standard Educator & coach. *Responsible for QA/QC file management system. *Performed Biological tests on all equipment and batches of products *Collaborated with on site Health Inspector on regulatory issues * Performed daily inspection of manufacturing plant Show less



UL

• United States
• International Trade and Development
• 500 - 600 Employee

• Food Safety Trainer/Account Manager

  • Mar 2007 - Feb 2010

  Agoura Hills, California *Account manager for high profile clients. *Sole liaison between client and company *Reviewed over 5,000 audits per year for quality. *Provided training to auditors via webinars and in person shadows *Played key role in preparing a successful rollout and training of high profile clients. *Prepared corporate reports for clients. *Implemented supply chain program for restaurants and vendors. *Facilitated and lead weekly conference calls with all full time… Show more *Account manager for high profile clients. *Sole liaison between client and company *Reviewed over 5,000 audits per year for quality. *Provided training to auditors via webinars and in person shadows *Played key role in preparing a successful rollout and training of high profile clients. *Prepared corporate reports for clients. *Implemented supply chain program for restaurants and vendors. *Facilitated and lead weekly conference calls with all full time auditors *Monitored and managed auditors productivity each quarter *Investigated food borne Illness claims *Maintained Corrective Action Plans for specific clients *Organized & Announced new cycle of audits to client District Manager *Responsible for coordinating over 10,000 audits per year. *In addition to required office duties, performed an average of 25 audits per month which required some travel * Ensured that all audits performed met clients expectations *On boarded and trained new auditors Show less



In-N-Out Burger

• United States
• Restaurants
• 700 & Above Employee

• Associate Level 7 Manager

  • Aug 2001 - Mar 2007

  Greater Los Angeles Area * Responsible for the production of high quality food & attractive food appearance * Ensured guests were served in an accurate, courteous, and timely manner * Ensured proper sanitation & cleanliness of the store in order to fulfill health department requirements * Assigned associates to their daily work stations * Store lead on internal QFC(Quality Freshness Cleanliness) quarterly inspections * Responsible for organizing and maintaining a smooth shift * Trained… Show more * Responsible for the production of high quality food & attractive food appearance * Ensured guests were served in an accurate, courteous, and timely manner * Ensured proper sanitation & cleanliness of the store in order to fulfill health department requirements * Assigned associates to their daily work stations * Store lead on internal QFC(Quality Freshness Cleanliness) quarterly inspections * Responsible for organizing and maintaining a smooth shift * Trained, coached, and mentored newly hired associates *Assigned & balanced multiple cash registers * Sustained a team oriented and positive environment Show less